Where to pay your NTTA bill
The North Texas Tollway Authority (NTTA) operates toll roads in the Dallas-Fort Worth area, including the Dallas North Tollway, President George Bush Turnpike, and several other corridors. If you have an NTTA account — either a prepaid toll tag or a pay-by-invoice account — you can pay your bill through several channels.
The official NTTA website (ntta.org) is the primary place to pay online. You can also pay by phone, mail, or in person at an NTTA customer service center. Each method has different processing times and requirements, so the right choice depends on when your payment is due and how you prefer to handle it.
If you have received a toll invoice in the mail, that notice will show your account number, the amount due, and the due date. Keep that document handy — you will need the account number to pay online or by phone.
Key Takeaways
- You can pay NTTA bills online at ntta.org, by phone at 1-888-468-9993, by mail, or at a customer service center in the Dallas-Fort Worth area.
- Online and phone payments typically process the same day or within one business day, while mailed checks take 7 to 10 business days to reach NTTA.
- If you have a toll tag account, you can set up automatic payments to avoid late fees and account suspension.
- Late payments can result in additional fees and may cause your toll tag to be suspended, preventing you from using toll roads until the balance is paid.
- If you dispute a toll charge, contact NTTA customer service before paying to understand your options for review.
Paying online through the NTTA website
Go to ntta.org and look for the "Pay Your Bill" or "Account" section. You will need your account number (found on your invoice or toll tag statement) and either a credit card, debit card, or bank account information to complete the payment. The website accepts Visa, Mastercard, American Express, and Discover.
Online payments are processed immediately, though the payment may not show as posted to your account until the next business day. There is no fee to pay online with a debit card or bank account, but credit card payments may incur a processing fee — the website will show you the fee amount before you confirm the payment.
If you pay online and your account is in good standing, your toll tag will remain active. If your account is already suspended due to non-payment, paying online will reactivate it within one business day.
Paying by phone or automatic payments
Call NTTA customer service at 1-888-468-9993 to pay by phone. Have your account number and payment method ready. Phone payments are processed the same day and carry the same fees as online payments — no fee for bank account payments, but a fee may apply for credit card payments.
If you want to avoid making individual payments each month, you can set up automatic recurring payments through your NTTA account. This is especially useful if you have a prepaid toll tag account and want to maintain a balance without manually topping it up. You can choose to have a fixed amount deducted on a specific date each month, or you can set up automatic payments to occur whenever your balance drops below a certain threshold.
To set up automatic payments, log into your account on ntta.org or call customer service. You will need to authorize recurring charges to your bank account or credit card. You can change or cancel automatic payments at any time through your online account or by calling customer service.
Paying by mail
If you prefer to pay by check or money order, you can mail your payment to the address shown on your invoice. Include your account number on the check or money order, and mail it to the address listed on your bill.
Mailed payments take 7 to 10 business days to arrive and be processed. If your payment is due soon, mailing a check is risky — the payment may not post before the due date, and you could be charged a late fee. For time-sensitive payments, use online or phone payment instead.
Keep a copy of your check or money order number for your records. If you need to confirm that your payment was received, you can check your account online or call customer service after 10 business days.
What happens if you do not pay on time
NTTA invoices typically have a due date of 30 days from the invoice date. If you do not pay by that date, your account will be flagged as past due. Late fees are added to your balance — the exact amount depends on how far past due your account is.
If your account remains unpaid for 60 days or more, NTTA may suspend your toll tag, preventing you from using toll roads. You will receive notices in the mail before suspension occurs, but if you ignore them, your tag will stop working. To reactivate a suspended tag, you must pay the full balance owed, including any late fees.
Unpaid NTTA balances can also be referred to a collection agency, which may report the debt to credit bureaus. This can affect your credit score and make it harder to borrow money in the future. If you are having trouble paying, contact NTTA customer service to discuss payment options before your account reaches this stage.
NTTA customer service centers and in-person payment
NTTA operates customer service centers in the Dallas-Fort Worth area where you can pay in person with cash, check, or card. The main locations are in Dallas and Arlington, though hours and locations change periodically. Check ntta.org for the current list of centers and their hours before visiting.
In-person payments are processed immediately, and you will receive a receipt on the spot. This is useful if you want confirmation that your payment was received the same day, or if you prefer not to pay online or by phone.
Understanding your NTTA account type
NTTA accounts come in two main types: prepaid toll tag accounts and pay-by-invoice accounts. How you pay depends on which type you have.
With a prepaid toll tag account, you load money onto your account in advance, and tolls are deducted as you use the toll roads. You can set up automatic payments to keep your balance topped up, or you can manually add funds whenever you choose. This method is faster and often cheaper than pay-by-invoice, because you avoid the administrative fees that come with invoicing.
With a pay-by-invoice account, NTTA sends you a bill each month for the tolls you used. You then pay that invoice by the due date. This is common for occasional toll road users or for people who do not have a toll tag. Invoice accounts typically have higher per-transaction fees than prepaid accounts.
Frequently Asked Questions
Can I pay someone else's NTTA bill?
Yes, you can pay another person's bill if you have their account number. You do not need to be the account holder to make a payment online, by phone, or by mail. However, you cannot access their full account details or make changes to their account — you can only submit a payment.
What if I think a toll charge is wrong?
Contact NTTA customer service before paying to dispute the charge. Explain which toll you believe is incorrect and why. NTTA will review the charge and may adjust your bill or remove the charge if they find an error. Do not ignore the invoice — contact them within 30 days of receiving it for the fastest resolution.
Is there a fee to pay my NTTA bill?
There is no fee to pay online or by phone using a bank account. Credit card payments online or by phone may incur a processing fee of 2 to 3 percent, depending on the card type. Mailed checks and in-person payments have no fee. The website will show you any applicable fee before you confirm payment.
How long does it take for an online payment to show up on my account?
Online payments are processed immediately, but may not appear as posted to your account until the next business day. If you need your payment to be reflected the same day, pay online early in the morning or call customer service to confirm the payment was received.
What should I do if my toll tag is suspended?
Pay your full outstanding balance, including late fees, through any available payment method. Your tag will be reactivated within one business day of payment. If you have questions about the amount owed, call customer service at 1-888-468-9993 before paying.