Where to pay your North Texas Tollway Authority bill
The North Texas Tollway Authority (NTTA) operates the toll roads in the Dallas-Fort Worth area, including the Dallas North Tollway, President George Bush Turnpike, and Lewisville Lake Toll Road. You can pay your bill through their official website, by phone, by mail, or in person at a payment location.
The fastest way is online at ntta.org. Go to the "Pay Your Bill" section, enter your account number (found on your bill), and pay with a debit card or credit card. You can also set up automatic payments so you never miss a due date.
If you prefer to call, the NTTA customer service line is 1-888-NTTA-123 (1-888-688-2123). A representative can take your payment over the phone using a debit or credit card. Phone payments typically process the same business day.
Key Takeaways
- Pay online at ntta.org using your account number and a debit or credit card for immediate processing.
- Call 1-888-688-2123 to pay by phone during business hours, and your payment will process the same day.
- Set up automatic payments through your NTTA account to avoid late fees and missed payments.
- Mail payments to the address on your bill, but allow 7 to 10 business days for processing.
- Late payments can result in additional fees and suspension of your toll tag, so pay before the due date shown on your bill.
Automatic payments and recurring billing
Setting up automatic payments is the most reliable way to stay current with your NTTA bill. Log into your account at ntta.org, select "Manage Account," and choose "Auto Pay." You can set the payment to occur on a date you choose each month, and you will receive a confirmation email after each payment processes.
Automatic payments deduct funds directly from your bank account or charge your credit card on schedule. You can change or cancel automatic payments at any time through your online account, and you will still receive a bill each month showing what was charged.
If you have a toll tag (TxTag or other transponder), automatic payments are especially important because unpaid tolls can lead to tag suspension, which means you will be charged higher rates if you use the toll road without an active tag.
What happens if you miss a payment
If your bill is not paid by the due date, the NTTA will add a late fee to your account. The amount varies, but late fees typically range from $5 to $25 depending on how far past due your account is. These fees are added to your next bill.
If your account remains unpaid for 60 days or more, your toll tag may be suspended. This means you can still use the toll road, but you will be charged a higher rate (usually double the normal toll) and the charge will be added to your account. Suspended tags can also affect your ability to renew your vehicle registration in Texas.
To avoid these consequences, pay your bill as soon as you receive it or set up automatic payments. If you are having trouble paying, contact NTTA customer service at 1-888-688-2123 to discuss your options.
Mailing a payment to NTTA
You can mail a check or money order to the address printed on your bill. Write your account number on the check so the payment is applied to the correct account. Mail payments take 7 to 10 business days to process after they arrive, so plan ahead if your due date is approaching.
Send your payment to the address listed in the "Pay Your Bill" section of your statement. Do not send cash through the mail. Keep a copy of your check or money order for your records.
Mailing is the slowest payment method, so use it only if you do not have access to online or phone payment options. For faster processing, pay online or by phone instead.
Understanding your NTTA bill
Your NTTA bill shows the toll charges from the previous month, the amount due, and the due date. The bill lists each toll transaction separately, including the date, time, location, and amount charged. If you have a toll tag, the charges are deducted automatically each time you use a toll road.
The bill also shows any late fees, suspension notices, or account adjustments. If you see a charge you do not recognize, contact NTTA customer service to dispute it. You have the right to request a detailed transaction history or a review of specific charges.
Your account number appears at the top of the bill and is required for all payments and account inquiries. Keep your bills for at least one year in case you need to reference past charges or payments.
Payment methods and processing times
| Payment Method | Processing Time | How to Use |
|---|---|---|
| Online at ntta.org | Same day | Log in with account number, enter card details |
| Phone: 1-888-688-2123 | Same business day | Speak to representative, provide card information |
| Automatic payment | On scheduled date | Set up in account settings, deducts monthly |
| Mail check or money order | 7–10 business days | Send to address on bill with account number |
Frequently Asked Questions
Can I pay my NTTA bill with a debit card?
Yes. Both online and by phone, you can pay with a debit card, credit card, or bank account. Online payments are processed immediately, and phone payments process the same business day. There is no fee for paying with a debit card through NTTA's official channels.
What if I do not have a toll tag and got charged a higher rate?
If you drove on an NTTA toll road without an active toll tag, you were charged a higher rate and sent an invoice. You can pay this invoice online, by phone, or by mail using the same methods as a regular bill. If you plan to use toll roads regularly, getting a toll tag will lower your per-trip cost.
How do I know if my payment was received?
Online and phone payments show confirmation immediately. For automatic payments, you will receive an email confirmation after each charge. For mailed payments, check your account online after 10 business days to confirm the payment was posted. You can also call 1-888-688-2123 to verify payment status.
Can I change my due date?
You cannot change the due date printed on your bill, but you can set up automatic payments to process on any date you choose before the due date. This gives you flexibility in managing your cash flow while ensuring your bill is paid on time.
What if I moved and did not get my bill?
Update your address immediately at ntta.org or by calling 1-888-688-2123. You are still responsible for paying tolls even if you do not receive a bill, so log into your account online to check for unpaid charges. Set up automatic payments or online bill pay so you do not miss future payments.