Where to pay your Amarillo water bill
Amarillo's water service is provided by the City of Amarillo Utilities Department. You can pay your bill online through the city's website, by phone, by mail, or in person at their office. The fastest and most convenient method is online payment through the city portal, which processes immediately and requires only your account number and a valid payment method.
If you prefer not to pay online, you can call the Utilities Department at (806) 378-6038 during business hours to pay by phone with a debit or credit card. There is typically a convenience fee for phone payments. You can also mail a check or money order to the address shown on your bill, though mail payments take 7 to 10 days to reach the city and post to your account.
In-person payments are accepted at the Amarillo City Hall Utilities office, located at 509 E. 7th Avenue. Bring your bill or account number and payment in cash, check, or card. This option is useful if you want to confirm your payment was received the same day.
Key Takeaways
- Online payment through the city website is the fastest method and has no convenience fee, processing the same day you submit it.
- Phone payments at (806) 378-6038 work during business hours but include a fee for using a debit or credit card.
- Mail payments take 7 to 10 days to arrive and post, so send them well before your due date to avoid late fees.
- In-person payments at City Hall on E. 7th Avenue are processed immediately and let you confirm receipt on the spot.
- Late fees apply if payment is not received by the due date printed on your bill, regardless of when you sent it.
Setting up automatic payments
The City of Amarillo allows you to set up automatic monthly payments so your bill is paid on the same date each month without you having to remember. This is done through the online portal when you log into your account. You can choose the payment date and the amount, and you can cancel or change it at any time.
Automatic payments reduce the risk of missing a due date and incurring late fees. They also mean you do not have to enter your payment information each month. If your bill amount varies seasonally (which is common in Amarillo during summer when cooling costs rise), you can set the automatic payment to a fixed amount that covers most months, then pay any difference manually when the bill is higher.
Understanding your bill and due date
Your Amarillo water bill shows the amount due and the date by which payment must be received. This due date is typically 15 to 20 days from the bill date. The bill also lists your account number, which you will need for any payment method except in-person payments at City Hall.
Water bills in Amarillo are based on the amount of water you use, measured in gallons. The bill also includes charges for wastewater treatment and stormwater management. During summer months, bills are often higher because of outdoor watering and increased indoor use. Winter bills are typically lower unless you have a leak.
If you do not receive your bill by email or mail, you can view it online through your account portal or call the Utilities Department to confirm the amount due and due date. Do not assume you do not owe money if you do not see a bill—the city still expects payment by the due date.
What happens if you miss a payment
If your payment is not received by the due date, a late fee is added to your account. The amount of the late fee varies but is typically a percentage of the bill or a flat fee—check your bill or call the Utilities Department for the exact amount. The late fee is due along with your regular bill payment.
If your account remains unpaid for 30 days or more past the due date, the city may issue a notice of intent to disconnect your water service. This notice gives you a window to pay the full amount owed, including late fees and any disconnect notice fees, before service is shut off. Once water is disconnected, a reconnection fee applies in addition to the unpaid balance.
If you are unable to pay your bill on time, contact the Utilities Department as soon as possible. The city may offer a payment plan or direct you to local assistance programs that help residents with utility bills during financial hardship.
Payment methods and fees
| Payment Method | Processing Time | Fee | How to Use |
|---|---|---|---|
| Online portal | Same day | None | Log in at the city website with your account number |
| Phone | Same day | Yes, varies | Call (806) 378-6038 with card information ready |
| 7–10 days | None | Send check or money order to address on bill | |
| In person | Same day | None | Visit City Hall, 509 E. 7th Avenue with payment |
| Automatic payment | Same day each month | None | Set up through online portal, recurring monthly |
Finding your account number and logging in online
Your account number appears on your water bill in the upper left or right corner. You will need this number to pay online, by phone, or to look up your account balance. If you have lost your bill, you can call the Utilities Department at (806) 378-6038 to confirm your account number.
To create an online account on the city portal, visit the Amarillo city website and look for the Utilities payment section. You will be asked to enter your account number and other identifying information. Once your account is set up, you can log in anytime to view your bill, check your balance, make a payment, or set up automatic payments.
Frequently Asked Questions
Can I pay my Amarillo water bill with a credit card online?
Yes, the online portal accepts credit and debit cards. There is no convenience fee for online payments, which is why it is the most cost-effective method. Phone payments also accept cards but include a fee.
What if I pay online but my payment does not show up right away?
Online payments through the city portal process the same day and should appear in your account within 24 hours. If more than a day has passed and the payment is not showing, call the Utilities Department at (806) 378-6038 to confirm it was received. Have your confirmation number from the payment ready.
Can I set up automatic payments if my bill amount changes each month?
Yes, you can set the automatic payment to a fixed amount that covers most months, then pay any overage or underage manually when needed. Alternatively, you can adjust the automatic payment amount through your online account whenever your bill changes significantly.
What should I do if I cannot pay my full bill by the due date?
Contact the Utilities Department at (806) 378-6038 as soon as possible to discuss a payment plan or to learn about local assistance programs. The city may be able to work with you before late fees or disconnect notices are issued.
How do I know if my water bill is correct?
Check your bill for the meter reading and compare it to the previous month's reading. A sudden spike in usage may indicate a leak. If you think your bill is wrong, call the Utilities Department to request a meter check or to discuss the charges on your account.