Where to pay your El Paso water bill
El Paso Water pays your water, wastewater, and stormwater bills through one combined invoice. You can pay online through their website, by phone, by mail, or in person at their customer service office. The fastest way is online at epwater.org — you'll need your account number, which appears on your bill.
If you prefer to pay by phone, call El Paso Water's customer service at 915-594-5500. They accept payment over the phone using a debit or credit card. Payment by phone takes a few minutes and your payment posts the same day if you call before 5 p.m. on a business day.
To pay by mail, send a check or money order to the address printed on your bill. Include your account number on the check. Mail payments typically take 7 to 10 business days to reach El Paso Water and post to your account, so send payment early if your due date is approaching.
Paying in person at El Paso Water offices
El Paso Water's main customer service office is located at 1154 East Lohman Street in El Paso. You can walk in during business hours and pay with cash, check, debit card, or credit card. The office is open Monday through Friday from 8 a.m. to 5 p.m., and closed on weekends and city holidays.
If you live far from the main office, some El Paso city facilities accept water bill payments as well. Call 915-594-5500 to ask whether a location near you accepts payments, or check the El Paso Water website for a list of authorized payment locations.
Key Takeaways
- El Paso Water bills you for water, wastewater, and stormwater on one combined invoice.
- Online payment at epwater.org is the fastest option and posts the same day.
- Phone payments at 915-594-5500 also post the same day if you call before 5 p.m. on a business day.
- Mail payments take 7 to 10 business days, so send them at least two weeks before your due date.
- You can pay in person at the main office on East Lohman Street with cash, check, or card.
Setting up automatic payments
If you want your water bill paid automatically each month, El Paso Water offers automatic bank draft and credit card autopay through their website. To set up autopay, log into your account at epwater.org, go to the billing section, and choose your payment method and due date.
Automatic payments remove the risk of forgetting a due date and incurring a late fee. You can change or cancel autopay at any time through your online account. If you don't have internet access, call customer service at 915-594-5500 and they can set up autopay over the phone.
What happens if you miss a payment
If your payment doesn't arrive by the due date shown on your bill, El Paso Water charges a late fee. The amount of the late fee depends on your bill total and is shown on your next invoice. A late payment also appears on your account and may affect your credit if it goes unpaid for several months.
If you're having trouble paying your bill, contact El Paso Water before the due date. They have programs for customers facing hardship, and speaking with them early gives you more options than waiting until after a late fee is added.
Understanding your El Paso water bill
Your El Paso Water bill shows three separate charges: water service, wastewater service, and stormwater service. The water charge is based on how many gallons you used that month. Wastewater and stormwater charges are usually fixed amounts that don't change month to month unless you use significantly more water than usual.
Your bill also shows your account number, the billing period, the due date, and the total amount owed. If you have questions about specific charges, call El Paso Water at 915-594-5500 and ask to speak with a billing representative. They can explain what each charge covers and whether any adjustments apply to your account.
Paying a past-due bill
If you have an unpaid balance from a previous month, you can pay it along with your current bill or separately. When you pay online or by phone, the system will show both amounts. If you're paying by mail or in person, write your account number clearly so the payment is credited to the right account.
If your account is significantly past due, El Paso Water may restrict your service or schedule a disconnection. If you receive a disconnection notice, call customer service immediately at 915-594-5500. They may be able to work out a payment plan or connect you with assistance programs before service is shut off.
Frequently Asked Questions
How long does it take for an online payment to show up on my account?
Online payments through epwater.org typically post within 24 hours on business days. If you pay after 5 p.m. or on a weekend, it may not post until the next business day. You'll receive a confirmation number immediately after you submit payment.
Can I pay someone else's water bill?
Yes. You can pay another person's bill online if you have their account number, or by phone or mail. If you're paying in person, bring the account number so the payment is credited correctly. El Paso Water does not require you to be the account holder to make a payment.
What if I don't have a bank account for autopay?
You can pay by cash or check in person at the El Paso Water office, or by phone with a prepaid debit card. You can also mail a check or money order. These methods don't require a bank account, though mail payments take longer to process.
Is there a fee for paying online or by phone?
El Paso Water does not charge a fee for online or phone payments made directly through their website or customer service line. Some third-party payment processors may charge a fee, so check before you use an outside service.
What if my water bill seems too high?
Call El Paso Water at 915-594-5500 and ask for a billing review. They can check for leaks, meter errors, or billing mistakes. If there's a leak on your property, fixing it will lower your next bill. If the meter is faulty, El Paso Water may adjust your account.