Call Con Edison's automated payment line to pay your bill by phone using your account number and a debit or credit card
Con Edison customers can pay over the phone 24 hours a day, 7 days a week using their automated system. You will need your Con Edison account number (found on your bill) and a valid debit or credit card. The call is free, and payment is processed immediately.
The automated system accepts Visa, Mastercard, American Express, and Discover. You can also authorize a one-time payment or set up a recurring automatic payment through the same line. If you run into trouble during the call, you can stay on the line to speak with a representative, though wait times vary depending on the time of day.
Key Takeaways
- Con Edison's phone payment line is available 24/7 at 1-800-752-6633 and accepts debit and credit cards for immediate processing.
- Have your account number ready before calling — it appears on your bill and speeds up the payment process.
- You can pay a single bill or set up automatic recurring payments through the same phone line.
- Payments made before 5 p.m. Eastern Time on a business day typically post to your account the same day.
- If you cannot use a card, Con Edison also accepts bank account payments through their website or by mail.
What information you need before calling
Gather these details before you dial to speed up the process. Your Con Edison account number is printed on your bill in the upper right corner and looks like a series of numbers and letters. If you do not have your bill handy, you can look up your account number online through your Con Edison account portal if you have registered one.
You will also need the debit or credit card you want to use for payment. Have the card number, expiration date, and the three-digit security code ready. If you are paying from a different state or country, the system may ask for your zip code to verify your identity.
The phone payment process step by step
Call 1-800-752-6633 from any phone. The automated system will greet you and ask you to enter your account number using your phone keypad. After you enter your account number, the system will read back your name and service address to confirm you have the right account.
Next, the system will tell you your current balance and ask how much you want to pay. You can pay the full amount due, a partial payment, or a different amount. Enter the payment amount when prompted. The system will then ask you to enter your card number, expiration date, and security code.
After you provide your card information, the system will confirm the payment amount and card details. Review the information carefully before you authorize the payment. Once you confirm, the payment is processed immediately and you will receive a confirmation number. Write down this number for your records.
When your payment posts to your account
Payments made by phone before 5 p.m. Eastern Time on a business day usually post the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. Con Edison does not charge a fee for phone payments, so the full amount you pay goes toward your bill.
You can check whether your payment has posted by logging into your Con Edison online account or calling customer service at 1-800-752-6633. Your confirmation number from the phone payment will help you track the transaction if you need to follow up.
Setting up automatic recurring payments by phone
If you want to pay the same amount every month without calling each time, you can set up automatic payments through the same phone line. When the automated system asks how you want to proceed, select the option for automatic or recurring payments instead of a one-time payment.
You will need to choose a payment date between the 1st and the 28th of each month. The system will charge your card on that date each month. You can change or cancel automatic payments anytime by calling the same number and following the prompts, or by logging into your online account.
What to do if the automated system does not work
If you encounter an error during the automated payment process, stay on the line and press the option to speak with a representative. Wait times depend on call volume, which is typically higher in the evening and on days bills are due. Representatives can process your payment manually and help troubleshoot any issues with your card or account.
If you prefer not to wait on hold, you can also pay through Con Edison's website, by mail, or in person at a payment location. The website payment option works the same way as the phone system and is often faster if you have internet access.
Frequently Asked Questions
Is there a fee to pay my Con Edison bill by phone?
No. Con Edison does not charge a fee for phone payments made through their automated system or with a representative. The full amount you pay goes toward your bill.
Can I pay my bill by phone if I do not have a debit or credit card?
The phone payment system only accepts debit and credit cards. If you do not have a card, you can pay through Con Edison's website using your bank account, by mail with a check, or in person at a payment location.
What if I need to make a payment after hours?
Con Edison's automated phone payment line is available 24 hours a day, 7 days a week, so you can pay anytime. Payments made after 5 p.m. Eastern Time or on weekends post the next business day.
Can I change or cancel an automatic payment I set up?
Yes. Call 1-800-752-6633 and follow the prompts to modify or cancel automatic payments, or log into your Con Edison online account to make changes there. Changes take effect within one or two business days.
What should I do if my payment does not post after three business days?
Contact Con Edison customer service at 1-800-752-6633 with your confirmation number from the phone payment. A representative can look up the transaction and confirm whether it has been applied to your account.