The fastest way to pay El Paso Electric is online through their website or mobile app, by phone, or in person at a payment location
El Paso Electric (EPE) gives you several ways to pay your bill, and the method you choose depends on how quickly you need to pay and whether you prefer to handle it yourself or have help. Most people pay online because it takes minutes and you can do it any time of day. If you prefer talking to someone or paying in cash, those options exist too.
Your bill is due by the date printed on your statement. If you pay after that date, EPE will charge a late fee. The exact amount of the late fee appears on your bill. If your service gets disconnected for non-payment, reconnection requires a deposit and a reconnection fee on top of what you owe.
Key Takeaways
- You can pay online at epesouthwest.com, through the EPE mobile app, by phone at 1-877-339-5273, or at a payment location in El Paso.
- Online and app payments post immediately or within one business day, while mailed checks take 7 to 10 days to reach EPE.
- If you cannot pay the full amount by the due date, contact EPE before your bill becomes past due to discuss a payment plan.
- Setting up automatic payments from your bank account removes the risk of forgetting a due date and may lower your bill slightly through EPE's autopay discount.
Paying online or through the EPE mobile app
The EPE website at epesouthwest.com has a "Pay My Bill" section where you enter your account number and the amount you want to pay. You can pay with a debit card, credit card, or bank account. If you use a credit or debit card, EPE charges a convenience fee (the amount varies). Paying from your bank account directly has no fee.
The EPE mobile app works the same way and is available on iOS and Android. Payments made online or through the app usually post to your account within one business day. If you are close to your due date, pay early enough to account for processing time.
When you pay online, you will see a confirmation number. Keep it for your records. If you set up an account on epesouthwest.com, you can also view your bill history, see your usage, and set up automatic payments from that same login.
Paying by phone or automatic payment
Call EPE's payment line at 1-877-339-5273 to pay by phone using a debit card, credit card, or bank account. The same convenience fee applies if you use a card. A representative can also help you set up a payment plan if you cannot pay the full amount by the due date.
Automatic payment (autopay) is the most reliable way to avoid late fees. You authorize EPE to withdraw the amount due from your bank account on a set date each month. EPE offers a small discount (usually $1 to $3 per month, depending on your account) for customers on autopay. You can set this up on the website, through the app, or by calling 1-877-339-5273.
If you are on a fixed income or your bill varies month to month, you can set autopay to pay a fixed amount or the full statement amount—you choose. You can change or cancel autopay anytime.
Paying in person or by mail
EPE has payment locations throughout El Paso where you can pay in cash, check, or debit card. Locations include the main EPE office and several authorized payment centers. You can find the nearest location and hours on epesouthwest.com or by calling 1-877-339-5273. Payments made in person post immediately.
If you mail a check, write your account number on the check and mail it to the address on your bill. Mailed payments take 7 to 10 days to arrive and post, so do not mail a check if your due date is within two weeks. Include a check stub from your bill if possible so EPE can match the payment to your account quickly.
What happens if you miss a due date
If your payment does not arrive by the due date shown on your bill, EPE will add a late fee to your next bill. The late fee is a percentage of what you owe (the exact percentage is in your bill or on EPE's website). If you are more than 30 days late, EPE may send a disconnection notice warning that your service will be shut off on a specific date.
If you receive a disconnection notice, contact EPE immediately. You can arrange a payment plan, pay the past-due amount, or discuss your situation with a representative. EPE has programs for customers facing hardship, and a representative can tell you what options exist for your account.
If your service is disconnected, you must pay the past-due balance plus a reconnection fee and deposit to restore service. This can take several days to process.
Setting up a payment plan if you cannot pay in full
If you cannot pay your bill by the due date, do not wait for a late fee or disconnection notice. Call EPE at 1-877-339-5273 and ask about a payment plan. A representative can work with you to spread the payment over several months, and EPE may waive the late fee if you arrange the plan before your account becomes past due.
Payment plans are not automatic—you have to request one. The terms depend on how much you owe and your account history. Some customers are offered a plan that adds a portion of the past-due amount to their regular bill each month for 3 to 6 months.
Frequently Asked Questions
Can I pay my EPE bill with a credit card without a fee?
No. EPE charges a convenience fee when you pay with a credit or debit card, whether you pay online, through the app, or by phone. The fee is a percentage of the amount you pay. Paying directly from your bank account has no fee.
How long does it take for an online payment to show up on my account?
Online and app payments usually post within one business day. If you pay on a weekend or holiday, it may take until the next business day. If your due date is within 48 hours, call EPE to confirm the payment will post in time.
What is the EPE autopay discount?
Customers who set up automatic payments from their bank account receive a small monthly discount, typically $1 to $3. The exact amount depends on your rate class. You set up autopay on epesouthwest.com, through the mobile app, or by calling 1-877-339-5273.
Can I pay my bill at a grocery store or convenience store?
EPE does not partner with grocery stores or convenience stores for bill payment. You can pay in person at EPE payment locations, online, by phone, or by mail. Check epesouthwest.com for the nearest payment location and hours.
What if I pay online but my payment does not post before the due date?
Online payments usually post within one business day, but if you pay close to the due date and it does not post in time, you may be charged a late fee. If this happens, contact EPE and explain when you paid. Some late fees can be waived if you can show proof of timely payment.