Pay your El Paso Electric bill online, by phone, mail, or in person
El Paso Electric offers four main ways to pay your bill. The fastest and most convenient is online through their website or mobile app — you can pay any time without waiting for business hours. If you prefer to speak with someone, you can call their payment line. You can also mail a check or pay in person at an authorized payment location.
Each method has different timing. Online and phone payments usually post within one business day. Mailed checks take 7 to 10 business days to arrive and process, so mail early if your due date is coming up. In-person payments at authorized retailers post the same day.
Key Takeaways
- Online payment through the El Paso Electric website or app is available 24/7 and posts within one business day.
- Phone payments go through their automated system or a representative, and you need your account number and a payment method ready.
- Mailed payments take 7 to 10 business days to process, so send them at least two weeks before your due date to avoid a late fee.
- In-person payments at authorized retailers and El Paso Electric offices post the same day you pay.
- Set up automatic payments (autopay) to have your bill deducted from your bank account on a date you choose each month.
Pay online through the El Paso Electric website or app
Go to epelectric.com and log into your account. If you do not have an online account yet, you can create one using your account number (found on your bill) and service address. Once logged in, select "Pay My Bill" and enter the amount you want to pay.
You can pay with a debit card, credit card, or bank account. El Paso Electric charges a convenience fee for credit and debit card payments — the amount depends on the payment processor they use, so check the fee before you confirm. Bank account payments typically have no fee. The payment posts within one business day.
The El Paso Electric mobile app works the same way. Download it from the Apple App Store or Google Play, log in with your account credentials, and follow the same steps. Mobile payments are useful if you are away from a computer or want to pay on the go.
Pay by phone with El Paso Electric's automated system or a representative
Call 1-915-543-5970 to reach El Paso Electric's automated payment line. You will need your account number (on your bill) and a debit card, credit card, or bank account information. The automated system walks you through the payment step by step. Credit and debit card payments carry a convenience fee; bank account payments do not.
If you prefer to speak with a representative, you can also call during business hours and ask to make a payment. A representative can answer questions about your account or bill while processing your payment. Phone payments post within one business day.
Mail a check or money order
Write your account number on the check or money order and mail it to the address printed on your bill. El Paso Electric's mailing address is typically listed on the back of your bill or in the "Pay Your Bill" section of their website.
Mailed payments take 7 to 10 business days to arrive and process. If your due date is within two weeks, do not rely on mail — use online, phone, or in-person payment instead. Late fees apply if your payment is not received by the due date, even if you mailed it on time.
Pay in person at authorized locations
El Paso Electric accepts in-person payments at their offices and at authorized retailers in the El Paso area. Payments made in person post the same day. Bring your account number and a payment method (cash, check, debit card, or credit card). Some retailers may charge a fee for credit card payments.
To find the nearest payment location, visit epelectric.com or call 1-915-543-5970 and ask for a list of authorized payment centers near you. Hours vary by location, so call ahead if you are visiting outside normal business hours.
Set up automatic payments to avoid missing a due date
Autopay deducts your bill from your bank account on a date you choose each month. You can set it up through your online account or by calling El Paso Electric. Once autopay is active, you do not have to remember to pay each month — the payment happens automatically.
You can change or cancel autopay at any time through your online account or by calling customer service. If your bill amount varies (which is common with electric bills), you can set autopay to pay the full amount due each month, or you can set a fixed amount and pay any difference manually.
What to do if you cannot pay your full bill by the due date
If you are struggling to pay your bill, contact El Paso Electric before your due date. They may offer a payment plan that lets you spread the cost over several months. Payment plans vary depending on the amount owed and your account history, so call and ask what options are available to you.
El Paso Electric also has programs for customers with low income or financial hardship. These programs may reduce your bill or help you catch up on past-due amounts. Call 1-915-543-5970 or visit their website to learn about programs in your area.
Frequently Asked Questions
Is there a fee to pay my El Paso Electric bill online?
Credit and debit card payments online carry a convenience fee set by the payment processor. Bank account payments typically have no fee. The fee amount appears before you confirm the payment, so you can see the total cost.
How long does it take for an online payment to post?
Online payments usually post within one business day. If you pay after 5 p.m. on a Friday, it may not post until Monday. Check your account the next business day to confirm the payment went through.
What happens if I mail my payment and it arrives after the due date?
Late fees apply if your payment is not received by the due date, even if you mailed it early. Mail payments take 7 to 10 days, so send them at least two weeks before your due date. For payments due soon, use online, phone, or in-person payment instead.
Can I set up autopay and still pay extra some months?
Yes. Autopay deducts your regular bill amount each month, and you can make additional payments anytime through your online account or by phone. This is useful if you want to pay down a balance faster or if your bill is higher than usual one month.
What do I do if I do not have a bank account or credit card?
You can pay in person with cash at authorized El Paso Electric offices and payment centers. You can also mail a check or money order. Call 1-915-543-5970 to find the nearest in-person payment location.