El Paso Electric's bill pay app lets you make payments from your phone or tablet without logging into a website
El Paso Electric offers a mobile app called myEPE that handles bill payments, account information, and outage reports. You can download it on iOS or Android, set up an account with your El Paso Electric account number and service address, and pay your bill in minutes. The app also shows your current balance, usage history, and estimated due dates — all without opening a web browser.
The app is free to download and use. El Paso Electric does not charge a fee for paying through the app, though your bank may charge a fee if you use a credit card instead of a debit card or bank account. Payments typically post within one business day.
Key Takeaways
- Download myEPE from the Apple App Store or Google Play, then sign in with your El Paso Electric account number and service address.
- You can pay with a debit card, credit card, or bank account, though credit card payments may trigger a fee from your bank.
- Payments made before 5 p.m. Central Time usually post the same day; payments after that time post the next business day.
- The app shows your current balance, past bills, usage data, and lets you report outages directly to El Paso Electric.
- If you forget your login, use the "Forgot Password" option in the app rather than creating a new account.
Setting up your account in the myEPE app
Open the app and select "Create Account" or "Sign Up." You will need your El Paso Electric account number (found on your paper bill or in any email from the company) and your service address. The app will ask for an email address and a password you create yourself.
After you enter this information, El Paso Electric sends a verification code to your email. Open that email, copy the code, and paste it into the app. Once verified, you can log in and see your account details immediately. If the verification email does not arrive within a few minutes, check your spam folder or request a new code from the app.
Making a payment through the app
Log in to myEPE and tap the "Pay Now" or "Make a Payment" button. The app shows your current balance and due date. Enter the amount you want to pay — you can pay the full balance, a partial amount, or a set dollar figure.
Select your payment method: debit card, credit card, or bank account. If you choose a bank account, you will enter your routing number and account number once; the app stores this securely for future payments. If you use a credit card, your bank may charge a convenience fee (usually 2 to 3 percent of the payment), though El Paso Electric itself does not charge this fee. Review the payment details and confirm. The app shows a confirmation number immediately.
When your payment posts and what to expect
Payments made before 5 p.m. Central Time on a business day usually post the same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. You can check the status of a recent payment by logging back into the app and looking at your transaction history.
If you need to cancel a payment, do so before it posts. Once it posts, contact El Paso Electric directly at 1-800-351-1700 to request a reversal or adjustment. The app does not have a cancel button for payments already submitted.
Viewing your bill and usage history in the app
The myEPE app displays your current balance on the home screen. Tap "Billing" or "My Bills" to see past bills, due dates, and payment history. You can view bills going back several months and download them as PDFs if you need a copy for records or taxes.
The app also shows your energy usage broken down by day or month, depending on what you select. This helps you spot patterns — for example, whether your usage spikes in summer (air conditioning) or winter (heating). Some accounts also show estimated costs for the current billing period, which can help you budget before the bill arrives.
Reporting outages and contacting El Paso Electric through the app
If your power goes out, you can report it directly through myEPE without calling. Tap "Report an Outage" or "Outages," confirm your service address, and submit. El Paso Electric receives the report immediately and can tell you the estimated time power will return.
The app also shows current outages in your area and lets you check the status of one you have already reported. For urgent issues that require a phone call — such as a downed power line or gas smell — use the phone number in the app or call 1-800-351-1700 directly.
Troubleshooting common app problems
If you cannot log in, tap "Forgot Password" and enter your email address. El Paso Electric sends a reset link to your inbox. Do not create a second account with the same email; this can cause confusion and duplicate accounts. If the password reset email does not arrive, check your spam folder or contact El Paso Electric to confirm your email address is correct in their system.
If a payment shows as "pending" longer than one business day, log out and log back in to refresh the app. If it still shows pending after two business days, contact El Paso Electric to confirm the payment was received. If the app crashes or freezes, delete it, restart your phone, and reinstall it from the app store.
Frequently Asked Questions
Is there a fee to use the myEPE app?
No. El Paso Electric does not charge a fee for downloading or using the app or for paying your bill through it. Your bank may charge a fee if you pay with a credit card instead of a debit card or bank account, but that is your bank's fee, not El Paso Electric's.
Can I set up automatic payments in the app?
Yes. In myEPE, look for "Autopay" or "Automatic Payments" in the settings menu. You can choose to pay your full bill or a set amount on a date you select each month. You can change or cancel autopay anytime through the app.
What if I pay by mistake or pay too much?
Contact El Paso Electric at 1-800-351-1700 to request a credit or refund. Overpayments are usually applied to your next bill automatically, but you can ask for a check if you prefer. Keep your payment confirmation number from the app when you call.
Can I see my bill before it is officially due?
Yes. The myEPE app shows your current balance and estimated usage throughout your billing cycle. You can also view past bills and due dates anytime you log in, which helps you plan ahead.
Does the app work if I have multiple El Paso Electric accounts?
You can log in with one account at a time. To switch between accounts, log out and log back in with a different account number. Some users create separate logins for each account, but you can also manage multiple accounts under one login if you contact El Paso Electric to link them.