The fastest way to pay El Paso Electric online
El Paso Electric's online payment system lets you pay your bill through their website or mobile app without calling or visiting an office. You can set up a one-time payment in minutes, or arrange automatic payments that deduct from your bank account or credit card on a date you choose.
The payment goes through immediately when you submit it online, though it may take one to two business days to show on your account. If you pay after your due date, the payment still counts as received on the day you submit it — but late fees apply based on when the bill was due, not when you paid.
Key Takeaways
- You can pay online at epelectric.com or through the El Paso Electric mobile app using your account number and a bank account or debit card.
- One-time payments process immediately, but automatic payments require you to set them up in advance and choose a payment date each month.
- Paying online avoids late fees only if your payment arrives by the due date shown on your bill, even though processing takes one to two business days.
- If you do not have online access or prefer not to use it, you can still mail a check, pay by phone, or pay in person at an El Paso Electric office.
Setting up a one-time payment on epelectric.com
Go to epelectric.com and look for the "Pay My Bill" or "Make a Payment" button on the homepage. You will need your account number (found on your bill) and either a checking account, savings account, or debit card. El Paso Electric does not charge a fee for online payments made from a bank account, but some banks may charge their own fees — check with your bank first if you are unsure.
Enter your account number and the amount you want to pay. Review the payment date — this is when the money will leave your account, not when it arrives at El Paso Electric. If you are paying close to your due date, submit the payment at least two business days early to avoid a late fee. Once you confirm, you will see a confirmation number on screen and receive an email receipt.
Using automatic payments to avoid missing a due date
Automatic payments deduct money from your bank account or card on the same date each month, so you never have to remember to pay. Set this up through the same "Pay My Bill" section on epelectric.com. You will choose the date the payment should come out — many people pick the day after they get paid or the day their paycheck hits their account.
You can change or cancel automatic payments anytime through your online account. If you want to skip a month, log in and pause the automatic payment before the scheduled date. El Paso Electric will send you a reminder email before each automatic payment goes through, so you can catch any problems early.
Paying through the El Paso Electric mobile app
Download the official El Paso Electric app from the Apple App Store or Google Play Store. Log in with your account number and create a password if this is your first time. The app has the same payment options as the website — one-time payments and automatic payments — and works the same way.
The app also shows your current balance, past bills, and usage history, which can help you spot unusual charges or see how your usage changes month to month. Push notifications remind you when a bill is due or when an automatic payment is about to go through.
What to do if your online payment fails
If your payment is rejected, El Paso Electric will tell you why — usually because the account number does not match, the bank account information is wrong, or there are not enough funds. Check that your account number is correct (it is on your bill, not your meter number) and that your bank account or card has sufficient funds.
Try the payment again with corrected information. If it fails a second time, call El Paso Electric at 1-877-MYEPEC1 (1-877-693-7321) to confirm your account details and ask whether there is a hold on your account. Do not wait to resolve this — late fees start accruing the day after your due date.
Other ways to pay if you cannot pay online
You can mail a check to the address on your bill. Write your account number on the check and allow 7 to 10 business days for it to arrive and post to your account. Mail your payment early enough that it arrives by the due date, not the day you send it.
You can also pay by phone by calling 1-877-MYEPEC1 and speaking to a representative. Some El Paso Electric offices accept in-person payments during business hours — check the website for office locations and hours near you. These methods carry the same due date as online payments, so plan accordingly.
Avoiding late fees and service disconnection
Your due date is printed on your bill. If your payment does not arrive by that date, El Paso Electric charges a late fee — the amount varies but is typically a percentage of your bill or a flat fee. The late fee appears on your next bill.
If you miss multiple payments, El Paso Electric may disconnect your service. The company usually sends a disconnection notice 10 to 15 days before shutting off power, giving you time to pay or contact them about a payment plan. If your service is disconnected, you will owe a reconnection fee in addition to your unpaid balance and late fees.
Frequently Asked Questions
Can I pay my El Paso Electric bill with a credit card online?
El Paso Electric does not accept credit cards directly through their website or app. You can pay with a debit card or bank account only. If you want to use a credit card, you would need to pay your credit card company first and then use that card's payment system to send money to El Paso Electric, which defeats the purpose.
What happens if I pay online but my payment shows as late?
Payments are considered on time if they are submitted by the due date, even if they take one to two business days to post to your account. If you submit your payment before the due date, you will not be charged a late fee, even if it does not show up in your account until after. Keep your confirmation number as proof of the submission date.
Can I set up automatic payments for a different amount each month?
No, automatic payments deduct the same amount every month. If your bill varies, you can set up automatic payments for a fixed amount (like a budget billing amount) or turn off automatic payments and pay manually when your bill arrives. Some customers use automatic payments for a base amount and then pay the difference manually when the bill is higher.
Is there a fee for paying online?
El Paso Electric does not charge a fee for online payments made from a bank account. If you pay with a debit card, check with your bank — some banks charge a small fee for debit card transactions, though most do not. Paying by mail or in person is also free.
What if I need to dispute a charge on my bill?
Contact El Paso Electric before you pay if you think there is an error. Call 1-877-MYEPEC1 and explain the problem. The company will investigate and may adjust your bill or set up a payment plan while they look into it. Do not refuse to pay your entire bill, but you can ask about paying the undisputed portion while the dispute is resolved.