FPL bill payment methods and where to send your money

You can pay your Florida Power & Light bill online through your FPL account, by phone, by mail, or in person at a payment location. The fastest and most convenient option for most people is the FPL website or mobile app, where you can pay immediately without waiting on hold. If you prefer not to use the internet, you have several other routes that work just as well — they simply take longer to process.

The method you choose depends on what matters to you: speed, avoiding fees, or having a physical receipt in hand. Some payment methods charge a fee; others do not. Knowing which is which can save you money, especially if you pay monthly.

Key Takeaways

  • Paying through the FPL website or app costs nothing and processes the same day you submit it.
  • Phone payments and third-party payment services charge a fee, usually between $1.50 and $3.95 per transaction.
  • Mailing a check or paying in person at a walk-in location is free but takes several days to post to your account.
  • Setting up automatic payments through your bank account or debit card removes the need to remember a due date each month.
  • FPL payment locations are found at authorized retailers and customer service offices, not at every store.

Paying online through FPL's website or app

The FPL website (fpl.com) and the FPL mobile app are the fastest ways to pay with no fee. You log in with your account number and password, enter the amount you want to pay, and choose your payment date. The payment posts to your account the same business day if you submit it before the cutoff time, which is typically 5 p.m. Eastern Time on business days.

You can pay from a checking or savings account (no fee) or from a debit or credit card (a fee applies — usually $1.50 to $3.95 depending on the card type). The website shows you the fee before you confirm, so you know the total cost before your payment goes through. If you use a debit card or credit card, the fee is added to your bill, not charged separately.

The FPL app works the same way as the website. You can download it from the Apple App Store or Google Play. Many people find the app easier because you can pay from your phone in seconds, and you get a confirmation number immediately.

Paying by phone

You can call FPL's automated payment line at 1-800-226-3545 to pay by phone. The system accepts debit cards, credit cards, and bank account payments. Phone payments charge a fee of $1.50 to $3.95, depending on your payment method. The fee is added to your bill.

If you prefer to speak to a representative, you can call the same number and ask to be transferred to a customer service agent. Wait times vary, especially during peak hours (early morning, late afternoon, and the days before the due date). A representative can answer questions about your bill while processing your payment, but the fee still applies.

Mailing a check or money order

You can mail a check or money order to the address printed on your bill. Include your account number on the check so FPL can match it to your account. Mail typically takes 5 to 10 business days to arrive and be processed, so send it well before your due date to avoid a late payment.

The mailing address on your bill is the correct one to use. Do not send payment to FPL's corporate office or any other address — use only the address shown on your statement. There is no fee for paying by mail.

Paying in person at FPL locations

FPL has walk-in payment locations at authorized retailers and customer service offices throughout Florida. You can find the nearest location by visiting fpl.com and using the "Find a Payment Location" tool, or by calling 1-800-226-3545 and asking for the address nearest you. Bring your bill or account number and cash, check, or debit card.

Payment locations are not open 24/7 — hours vary by location. Most are open during standard business hours, Monday through Friday, and some are open on Saturday mornings. There is no fee for paying in person. Your payment is recorded immediately, and you receive a receipt on the spot.

Third-party payment services

Companies like Paypal, Plastiq, and other bill payment services allow you to pay FPL through their platforms. These services charge a fee to process the payment, usually $1.50 to $3.95. The fee goes to the third-party company, not to FPL. You should use these only if you have a specific reason — for example, if you want to earn rewards points on a credit card payment and the fee is worth it to you.

When you use a third-party service, the payment still goes to FPL, but it takes longer to post because it goes through an extra step. Allow 3 to 5 business days for the payment to show on your account.

Setting up automatic payments

If you want to stop thinking about your bill each month, you can set up automatic payments through FPL's website or app. You choose a payment date (usually the due date or a few days before), and FPL withdraws the payment from your bank account or debit card on that date every month. There is no fee for automatic payments from a bank account.

You can change the payment amount or pause the automatic payment at any time through your account. If your bill varies month to month, you can set it to pay the full amount due, or you can set a fixed amount and adjust it manually when needed. Automatic payments are especially useful if you travel or have a busy schedule.

Frequently Asked Questions

What time does FPL stop accepting online payments on the due date?

FPL's online payment system typically closes at 5 p.m. Eastern Time on the due date. If you submit your payment after that time, it may be recorded as late. To be safe, pay at least one business day before the due date.

Can I pay my FPL bill at a grocery store or gas station?

Not at most grocery stores or gas stations. FPL payments are accepted only at authorized FPL payment locations, which are specific retailers and FPL customer service offices. Use the "Find a Payment Location" tool on fpl.com to see which stores near you accept FPL payments.

Is there a fee if I pay by bank account instead of a credit card?

No. Paying from a checking or savings account through FPL's website, app, or automatic payment has no fee. Fees apply only when you use a credit card, debit card, or a third-party payment service.

What happens if I mail my payment but it arrives after the due date?

FPL dates payments based on when they are received and processed, not when they are mailed. If your check arrives after the due date, it may be recorded as late and you could be charged a late fee. Mail your payment at least 10 business days before the due date to account for mail delivery time.

Can I pay someone else's FPL bill if I have their account number?

Yes. You can pay any FPL account online, by phone, or in person if you have the account number. You do not need to be the account holder. However, if you set up automatic payments, you will need access to the account to manage it.