Nicor Gas online payment works through their website or mobile app, and you can pay from any device with internet access
Nicor Gas offers online bill payment through their customer portal at nicorgas.com. You log in with your account number and password, then choose a payment date and amount. The payment posts to your account within one to two business days, though Nicor recommends paying at least five business days before your due date to avoid late fees.
You do not need to set up automatic payments to use online payment — you can pay each bill individually whenever you choose. If you prefer, Nicor also offers a mobile app (available on iOS and Android) that lets you pay the same way from your phone.
Key Takeaways
- Log in at nicorgas.com with your account number and password to access the payment portal.
- You can pay any amount on any date you choose; payments take one to two business days to post.
- Nicor accepts credit cards, debit cards, and bank transfers, but credit card payments may include a processing fee.
- If you do not have an online account yet, you will need your account number (found on your bill) and a valid email address to register.
- Automatic payments can be set up through the same portal if you want your bill paid on the same date each month.
Setting up your Nicor Gas online account
If you have never paid online before, you need to create an account on the Nicor Gas website. Go to nicorgas.com and look for the "Sign Up" or "Create Account" link. You will need your account number (printed on your bill), your service address, and a valid email address.
After you enter this information, Nicor will send a verification email to the address you provided. Click the link in that email to confirm your account. Once confirmed, you can log in and make your first payment immediately.
If you have trouble finding your account number, check the top of your Nicor Gas bill — it is usually printed near your name and address. If you cannot locate it, call Nicor Gas customer service at 1-888-642-6467 and they can provide it.
Payment methods and fees
Nicor Gas accepts multiple payment methods through their online portal: debit cards, credit cards, and electronic bank transfers (ACH). Bank transfers are the least expensive option — Nicor does not charge a fee for ACH payments.
Credit card and debit card payments may include a processing fee, which varies depending on the card type and the payment processor Nicor uses. The fee amount will be shown to you before you confirm the payment, so you can see the total cost before committing. If the fee is higher than you expected, you can choose a different payment method or pay by phone instead.
Bank transfer (ACH) payments are free and typically take one to two business days to post, the same as card payments. To set up a bank transfer, you will need your checking or savings account number and routing number.
Choosing your payment date and amount
When you log into your account, you can choose to pay your full bill balance or a partial amount. The portal will show your current balance and due date. You can also select the date you want the payment to be processed — this is useful if you want to time the payment with your paycheck or cash flow.
Keep in mind that Nicor recommends paying at least five business days before your due date. If you pay after the due date, late fees may apply to your account. The payment date you choose is when Nicor will process the payment, not necessarily when the money leaves your bank account — that timing depends on your bank.
If you are unsure whether you can afford your full bill, you can pay a partial amount online and contact Nicor about a payment plan for the remainder. Nicor offers budget billing and other payment arrangements for customers who need help managing their bills.
Setting up automatic payments
If you want your bill paid automatically each month, you can set up recurring payments through the same online portal. Log in, go to the payment section, and look for an option to schedule automatic or recurring payments. You will choose the amount, the date each month you want it paid, and your payment method.
Automatic payments are convenient if your bill amount is similar each month, but they can be risky if your usage varies significantly. If you set up automatic payments for a fixed amount and your bill is lower one month, you will overpay and carry a credit balance. If your bill is higher, you will underpay and owe the difference.
You can change or cancel automatic payments at any time through your online account. If you need to stop a payment before it processes, log in as soon as possible — Nicor processes payments on different schedules depending on the payment method, so the sooner you act, the better your chances of stopping it.
What to do if your payment does not go through
If you receive an error message or your payment is declined, the most common reasons are an incorrect card number, an expired card, insufficient funds in your bank account, or a mismatch between the address on your account and the address on your card. The error message will usually tell you which problem occurred.
If the issue is with your card, try a different payment method — use a debit card instead of a credit card, or switch to a bank transfer. If the problem is an address mismatch, update your account information in the portal before trying again. If you still cannot pay online, you can pay by phone at 1-888-642-6467 or in person at a Nicor payment location.
If a payment was deducted from your account but does not show up in your Nicor account within two business days, contact Nicor customer service. Provide them with your confirmation number (which you should receive via email after each payment) and they can track down the payment and apply it to your account.
Paying by phone or mail if online payment does not work for you
If you prefer not to pay online or if you run into problems, Nicor Gas accepts payments by phone, mail, and in person. To pay by phone, call 1-888-642-6467 during business hours. You will need your account number and a debit or credit card ready.
To pay by mail, send a check or money order to the address printed on your bill. Write your account number on the check and mail it to the address listed under "Make Checks Payable To." Mail payments take longer to process — typically five to seven business days — so mail your payment well before your due date.
Nicor also accepts in-person payments at authorized payment locations. You can find a location near you by visiting nicorgas.com or calling customer service. In-person payments are processed immediately and are a good option if you need to pay quickly and avoid online fees.
Frequently Asked Questions
Do I have to create an account to pay online?
Yes, you need to create an account on nicorgas.com before you can pay online. The process takes a few minutes and requires your account number, service address, and email address. Once your account is verified, you can pay immediately.
Can I pay someone else's Nicor Gas bill online?
You can pay a bill if you have the account number and access to the account. If the account is not in your name, contact Nicor customer service at 1-888-642-6467 to ask about authorized user access or third-party payment options.
What happens if I pay online but my payment is late?
Late fees apply based on when the payment posts to your account, not when you submit it online. Payments typically post within one to two business days. If you pay after your due date, late fees will be added to your next bill. Pay at least five business days early to be safe.
Can I get a receipt for my online payment?
Yes, Nicor sends a confirmation email after each online payment. The email includes your confirmation number and payment details. You can also log into your account and view your payment history at any time.
Is it safe to pay Nicor Gas online?
Nicor Gas uses encryption and security measures to protect your payment information. However, make sure you are on the official nicorgas.com website and not a phishing site. Never share your password with anyone, and log out of your account when you are finished paying.