Call Nicor Gas customer service at 1-888-642-6746 to pay your bill over the phone
Nicor Gas accepts phone payments during business hours. When you call, have your account number ready — it appears on your bill or in your online account. A representative will walk you through the payment process and can answer questions about your balance or due date at the same time.
You can also set up automatic payments through the same number if you prefer not to call each month. The representative can explain the options: payment from a checking or savings account, or a credit or debit card. Automatic payments typically process on the date you choose, though Nicor recommends setting them for a few days after your bill arrives to ensure the amount is correct.
Key Takeaways
- Nicor Gas customer service is 1-888-642-6746, and representatives can process phone payments during regular business hours.
- You will need your account number, which is printed on your bill or visible when you log into your online account.
- Phone payments can be made from a checking account, savings account, or debit card — credit cards typically carry a processing fee.
- Automatic payments set up by phone remove the need to call each month and can be adjusted or cancelled anytime.
- If you cannot reach customer service by phone, you can also pay online through the Nicor Gas website or by mail with a check.
What information you need before calling
Gather these details before you dial so the call moves quickly. Your account number is the most important — it is a unique identifier that lets the representative pull up your exact balance and payment history. You can find it on your printed bill, usually near the top or in a box labeled "Account Number" or "Service Account Number."
If you do not have a bill in front of you, log into your Nicor Gas online account using your username and password. Your account number appears there as well. You will also want to know how much you want to pay — either the full balance due or a partial payment — and which bank account or card you plan to use.
Payment methods accepted over the phone
Nicor Gas accepts payments from a checking or savings account directly, which is usually the fastest and cheapest option. The representative will ask for your routing number and account number. These appear at the bottom of your checks, or you can contact your bank to confirm them.
Debit cards are also accepted by phone. Credit cards can sometimes be used but often carry a processing fee — ask the representative whether a fee applies before you provide your card number. The fee is typically a percentage of the payment amount and is added to your next bill.
When to call and how long it takes
Nicor Gas customer service is open Monday through Friday, 7 a.m. to 7 p.m. central time, and Saturday 8 a.m. to 1 p.m. central time. Call times are shortest early in the morning or mid-week. If you call during peak hours — typically late afternoon or the day before a due date — you may wait longer.
A phone payment usually processes the same day if you call before 5 p.m. central time on a business day. If you call after hours or on a weekend, your payment will be scheduled for the next business day. Payments made by phone typically show up in your account within one to two business days, though the funds may leave your bank account immediately.
Setting up automatic payments by phone
When you call to make a one-time payment, ask the representative about setting up automatic payments at the same time. You will choose a date each month when the payment should process — many customers pick a date a few days after their bill arrives, which gives them time to review the amount.
Automatic payments are deducted from your bank account or charged to your card on that date each month. You can change the payment amount, pause the payments, or cancel them entirely by calling customer service again. There is no fee for automatic payments from a bank account, though credit card fees may still apply depending on your card type.
What to do if you cannot reach customer service
If the phone line is busy or you prefer not to call, you have other options. The Nicor Gas website allows you to pay online using the same payment methods — bank account, debit card, or credit card. Log in with your username and password, navigate to the "Pay Your Bill" section, and follow the prompts.
You can also pay by mail by sending a check to the address printed on your bill. Include your account number on the check and mail it to the address listed under "Payment Address" or "Make Checks Payable To." Mail payments take longer to process — typically five to seven business days — so send them early if your due date is approaching.
Common issues when paying by phone
If the representative tells you your account is not found, double-check that you have the correct account number. Account numbers can look similar, and a single digit off will cause a lookup to fail. If you are unsure, ask the representative to search by your service address instead.
If you see a processing fee you did not expect, it is usually because you paid with a credit card rather than a debit card or bank account. Ask the representative which payment method has no fee before you complete the transaction. Some customers also encounter issues if they try to pay more than their current balance — Nicor may not allow overpayments by phone, though you can ask whether the excess will be credited to your next bill.
Frequently Asked Questions
Can I pay my Nicor Gas bill by phone if I am behind on payments?
Yes. Call the same number and explain your situation to the representative. They can discuss a payment plan or let you know about hardship programs if you are struggling to pay. Nicor may also be able to work with you on the timing of your payment to avoid a service interruption.
Is there a fee to pay my bill by phone?
There is no fee if you pay from a checking or savings account. Debit cards are usually free as well. Credit cards typically carry a processing fee of 2 to 3 percent of the payment amount, though you should confirm this with the representative before you provide your card details.
What happens if I pay by phone but my payment does not show up on my bill?
Phone payments usually appear within one to two business days. If more than two days have passed and you do not see the payment, call customer service again with the confirmation number you received when you made the payment. The representative can trace the payment and confirm it was processed.
Can I set up automatic payments without calling?
Yes. You can set up automatic payments online through your Nicor Gas account. Log in, go to "Pay Your Bill" or "Billing," and look for an option to set up recurring or automatic payments. You can also set them up by phone as described above.
What if I want to cancel my automatic payment?
Call customer service at 1-888-642-6746 and tell the representative you want to stop automatic payments. They can cancel it immediately. You can also cancel through your online account if that option is available. Make sure to cancel before your next scheduled payment date if you do not want that payment to process.