Log in to your Nicor Gas account to pay online
To pay your Nicor Gas bill online, go to nicorgas.com and select "Pay My Bill" from the homepage. You will need your account number (found on your paper bill) and either your password or the ability to verify your identity through your email address or phone number.
If you do not have an online account yet, you can create one during the login process. Nicor Gas will ask for your account number, service address, and a valid email address. Once you set up your account, you can log in anytime to view your current balance and payment history.
The online payment system accepts payments immediately, though the funds may take one to two business days to post to your account depending on your bank. You can pay with a debit card, credit card, or bank account transfer. If you use a credit card, Nicor Gas may charge a convenience fee.
Key Takeaways
- Visit nicorgas.com and select "Pay My Bill" to access the payment portal with your account number and password.
- You can create a new online account using your account number, service address, and email address if you do not already have one.
- Online payments process immediately but may take one to two business days to show on your account.
- Credit card payments may include a convenience fee, while debit card and bank account transfers typically do not.
- You can also view your bill history and current balance once you log in to your account.
What information you need to log in
Before you start, gather your account number. This appears on your paper bill in the upper right corner or on any email statement Nicor Gas has sent you. If you have lost your bill, you can find your account number by calling Nicor Gas customer service at 1-888-642-6467.
You will also need either your password (if you have logged in before) or a way to verify your identity. Nicor Gas can send a verification code to your email address or phone number on file. This takes a few minutes and allows you to reset your password if you have forgotten it.
Setting up a new online account
If you have never logged in before, select "Create Account" or "Register" on the Nicor Gas login page. Enter your account number, the service address where you receive gas service, and a valid email address. Nicor Gas will send a confirmation email with a link to complete your registration.
During setup, you will create a password. Use a combination of letters, numbers, and symbols to keep your account secure. Write down your password in a safe place, or use a password manager if you have one. Once your account is active, you can log in and pay your bill immediately.
Payment methods and fees
Nicor Gas accepts debit cards, credit cards, and direct bank account transfers through their online portal. Debit card and bank transfer payments typically have no additional fee. Credit card payments usually include a convenience fee that Nicor Gas will show you before you confirm the payment.
If you want to avoid fees, use your debit card or authorize a direct bank transfer from your checking or savings account. You will need your routing number and account number for a bank transfer. This information appears on the bottom left of your checks.
How long payments take to process
When you pay online, Nicor Gas receives your payment immediately. However, it may take one to two business days for the payment to post to your account and reduce your balance. This delay happens because the payment must move from your bank to Nicor Gas's bank.
If your bill is due soon, pay at least two business days before the due date to make sure your payment arrives on time. If you are paying after the due date, your payment will still stop late fees from continuing to grow, but you may see a late charge on your next bill if one was already assessed.
Troubleshooting login problems
If you cannot remember your password, select "Forgot Password" on the login page. Nicor Gas will send a reset link to your email address. Click the link and create a new password. If you do not receive the email within a few minutes, check your spam folder or try again with a different email address on file.
If you do not know your account number, call Nicor Gas customer service at 1-888-642-6467. They can look up your account using your service address and phone number. If you are locked out after multiple failed login attempts, wait 15 minutes and try again, or contact customer service for help.
Other ways to pay if online does not work
If you prefer not to pay online or cannot access the website, you can mail a check to the address on your bill. You can also call 1-888-642-6467 to pay over the phone with a debit card or bank account. Some Nicor Gas payment centers also accept in-person payments, though locations vary by area.
You can also set up automatic payments through your online account. This lets Nicor Gas withdraw your bill amount directly from your bank account on a date you choose each month. To set this up, log in, go to "Billing" or "Payment Settings," and select "Autopay" or "Automatic Payment."
Frequently Asked Questions
Do I need to create an account to pay my bill online?
Yes, you need to create an account or log in with an existing one. You can create a new account on the Nicor Gas website using your account number and service address. It takes a few minutes and you can pay immediately after.
What if I do not have my account number?
Call Nicor Gas customer service at 1-888-642-6467. They can look up your account using your service address and the phone number associated with your account. Once you have your account number, you can create an online account or log in.
Will I be charged a fee to pay online?
Debit card and bank transfer payments have no fee. Credit card payments usually include a convenience fee that Nicor Gas shows you before you confirm the payment. Choose debit or bank transfer to avoid the fee.
How do I set up automatic payments?
Log in to your account, go to "Billing" or "Payment Settings," and select "Autopay" or "Automatic Payment." Enter your bank account information and choose the date each month when you want the payment to be withdrawn. You can change or cancel autopay anytime.
What if my payment does not show up on my account?
Online payments take one to two business days to post. If more than two business days have passed, log in and check your payment history to see if the payment was processed. If you do not see it listed, call customer service at 1-888-642-6467.