Call PECO's automated payment line to pay your bill over the phone
You can pay your PECO electric or gas bill by phone without speaking to a representative. PECO operates an automated system that accepts payments 24 hours a day, 7 days a week. The number is 1-800-494-4000. Have your bill or account number ready, along with a debit card, credit card, or bank account information.
The automated system will ask you to enter your account number, confirm the amount you want to pay, and provide payment details. The process typically takes 3 to 5 minutes. Your payment posts to your account the same day if you call before 8 p.m. Eastern Time on a business day; calls after that time or on weekends process the next business day.
If you prefer to speak with someone, you can also reach PECO's customer service line at the same number. Press the option for a representative instead of following the automated prompts. Wait times vary depending on call volume, but representatives can answer questions about your bill or account while processing your payment.
Key Takeaways
- Call 1-800-494-4000 to use PECO's automated phone payment system, which operates around the clock.
- Have your account number and a debit card, credit card, or bank account details ready before you call.
- Payments made before 8 p.m. Eastern Time on business days post the same day; weekend and evening calls process the next business day.
- You can speak with a representative at the same number if you need help with your account or have questions about your bill.
- PECO charges no fee for phone payments, whether you use the automated system or speak with a representative.
What payment information you need to have ready
Before you call, gather your PECO account number, which appears on your bill. If you do not have your bill in front of you, you can look up your account number on PECO's website or in any past correspondence from the company.
You will also need a valid payment method. PECO accepts Visa, Mastercard, American Express, and Discover credit and debit cards. If you prefer to pay from your bank account, have your routing number and account number available. These appear on the bottom left of your checks.
Know the amount you want to pay before you call. You can pay your full bill balance, a partial amount, or set up a one-time payment for a future date. The system will confirm the amount before processing, so you have a chance to correct it if you make a mistake.
How payment timing works
The time you call affects when your payment reaches PECO's system. If you call between 12:01 a.m. and 8 p.m. Eastern Time on a Monday through Friday, your payment posts the same day. Calls made after 8 p.m. or on weekends and holidays process the next business day.
Once your payment posts, it typically appears on your account within 24 hours. If you are paying a bill that is due soon, call during business hours on a weekday to ensure the payment reaches PECO before the due date. If your due date falls on a weekend or holiday, PECO usually extends the deadline to the next business day without a late fee, but do not rely on this — pay early if possible.
Fees and charges for phone payments
PECO does not charge a fee for paying by phone, whether you use the automated system or speak with a representative. The cost of the phone call itself is your responsibility, but most people have unlimited calling plans that cover it.
If you pay with a credit card, your credit card company may charge a cash advance fee or treat the payment as a purchase, depending on your card agreement. Debit cards and bank account payments do not trigger additional fees from PECO or most financial institutions, though you should check with your bank if you are unsure.
What to do if your payment does not go through
If the automated system rejects your payment, it will tell you why — usually because the card number was entered incorrectly, the card has expired, or there are insufficient funds. Hang up and try again with correct information, or call back and speak with a representative who can troubleshoot the issue.
If you believe a payment went through but does not appear on your account after 24 hours, call PECO customer service at 1-800-494-4000 and ask for a representative. Have the date and time of your call ready, along with the confirmation number if the system provided one. A representative can look up the payment in PECO's system and tell you its status.
Other ways to pay your PECO bill
Phone payment is one option, but PECO offers several others. You can pay online through PECO's website or mobile app, by mail with a check, in person at a payment center, or by setting up automatic payments from your bank account. Automatic payments ensure you never miss a due date, though you can change or cancel them anytime.
If you are struggling to pay your bill, PECO offers programs for customers with low income or hardship. These are separate from payment methods and may reduce your bill or give you more time to pay. Call 1-800-494-4000 and ask about programs in your area, or visit PECO's website to learn more.
Frequently Asked Questions
Can I pay a PECO bill that is not in my name?
No. The account holder or someone with written authorization from the account holder must make the payment. If you are paying on behalf of someone else, ask them to call and make the payment themselves, or have them contact PECO to add you as an authorized user on the account.
What if I want to set up automatic payments instead of calling each month?
You can set up automatic payments through PECO's website, mobile app, or by calling 1-800-494-4000 and speaking with a representative. Automatic payments withdraw money from your bank account or charge your card on a date you choose, usually around your bill due date. You can change the amount or cancel anytime.
Do I need to create an online account to pay by phone?
No. You can pay by phone using just your account number without logging into anything online. However, creating an online account lets you view your bill, set up automatic payments, and track payment history, which many people find helpful.
What happens if I call after my bill is already late?
You can still pay by phone. Your payment will stop additional late fees from accruing, but any late fees already charged will remain on your account unless PECO removes them. Call and ask a representative whether the late fees can be waived, especially if this is your first late payment.
Can I pay a PECO bill for a future date?
Yes. The automated system allows you to schedule a payment for a future date up to 30 days ahead. This is useful if you want to ensure payment reaches PECO by a specific date but do not have the money available right now. Enter the date you want the payment to process when prompted.