Call PECO's automated payment line at 1-800-494-4000
PECO's phone payment system is available 24 hours a day, seven days a week. When you call, you'll reach an automated system that walks you through entering your account number and payment amount. The system accepts debit cards, credit cards, and bank account information. You don't need to speak to a representative unless something goes wrong with the automated process.
Have your bill or account number ready before you call. If you're paying from a bank account, you'll also need your routing number and account number. The system will confirm your payment amount and give you a confirmation number — write this down or note it for your records.
If you prefer to speak with a representative instead of using the automated system, stay on the line after the initial prompts or press the option to speak with someone. A representative can process your payment over the phone and answer questions about your account at the same time.
Key Takeaways
- PECO's automated phone payment line is 1-800-494-4000 and operates around the clock, so you can pay any time that works for you.
- You'll need your account number and a debit card, credit card, or bank account details to complete a payment by phone.
- The automated system gives you a confirmation number immediately, which you should save in case you need to reference the payment later.
- Calling a representative takes longer but lets you ask questions about your bill or account while you pay.
- Phone payments typically post to your account within one business day, though PECO's exact timing may vary by payment method.
What information you need before calling
Gather these details before you dial so the call moves quickly. Your PECO account number appears on your bill — it's usually a nine or ten-digit number. If you don't have your bill handy, you can look up your account number on your PECO online account or call ahead to ask for it.
You'll also need the payment method itself: either a debit card, credit card, or your bank account information. If you're paying from a bank account, have your routing number and account number ready. Both appear on the bottom left of your checks, or you can call your bank to ask.
Know how much you want to pay. You can pay your full bill balance, a partial amount, or set up a one-time payment for a future date. The system will show you what you owe and let you choose the amount.
How the automated payment process works
After you call 1-800-494-4000, the system will ask you to enter your account number using your phone keypad. It will then display your current balance and ask how much you want to pay. You can pay the full amount, a partial amount, or a specific dollar figure you choose.
Next, the system will ask for your payment method. If you're using a card, enter the card number, expiration date, and security code. If you're paying from a bank account, enter your routing number and account number. The system will confirm all details before processing.
Once the payment goes through, the system will give you a confirmation number. Write it down or take a screenshot if you're on a phone that allows it. Keep this number until the payment appears on your account, usually within one business day.
When to call a representative instead
Use the representative option if you have questions about your bill, want to discuss a payment plan, or need help understanding charges on your account. Representatives can also help if the automated system isn't accepting your payment method or if you're unsure about your account number.
If you're behind on your bill and worried about service disconnection, a representative can tell you what options PECO offers. Some utilities have hardship programs or payment arrangements for customers in financial difficulty, and a representative can explain what may be available to you.
To reach a representative, call the same number — 1-800-494-4000 — and select the option to speak with someone instead of using the automated system. Wait times vary depending on call volume, so calling during business hours (typically Monday through Friday, 7 a.m. to 7 p.m.) may be faster.
Payment timing and confirmation
Phone payments usually post to your PECO account within one business day. This means if you pay on a Friday evening, the payment may not show until Monday. If your bill is due soon, pay a few days early to make sure the payment clears in time.
Your confirmation number is proof that you made the payment. If you don't see the payment on your account after two business days, call PECO with your confirmation number and ask them to look it up. Keep the confirmation number until you see the payment reflected on your bill.
If you're paying to avoid a disconnection notice, ask the representative when the payment will post and whether that timing is soon enough. Some utilities have a grace period after the due date, but don't assume — confirm directly with PECO.
Other ways to pay if phone payment doesn't work
If you can't pay by phone or prefer another method, PECO accepts payments online through their website, by mail, in person at payment centers, and through automatic bank withdrawals. Online payment is often faster than phone payment and lets you see your confirmation immediately on screen.
You can also set up autopay so your bill is paid automatically each month from your bank account or card. This removes the need to remember to pay and can help you avoid late fees. You can change or cancel autopay anytime through your PECO online account.
If you're having trouble with any payment method, call PECO's customer service at 1-800-494-4000 and ask what options are available. They can walk you through the process or suggest an alternative that works better for your situation.
Frequently Asked Questions
Is there a fee to pay my PECO bill by phone?
PECO does not charge a fee for phone payments made through their automated system or to a representative. However, if you use a third-party payment service or pay through a credit card processor, that service may charge a convenience fee. Always confirm the total amount you'll pay before completing the transaction.
Can I pay someone else's PECO bill by phone?
Yes, you can pay another person's bill if you have their account number. The automated system will accept payment for any account number you enter. If you're paying for a family member or tenant, make sure you have their permission and their correct account number to avoid paying the wrong account.
What if my payment is rejected?
If the system rejects your card or bank account, it usually means the information didn't match what's on file with your bank or card issuer. Try again with the exact spelling and numbers. If it fails a second time, call a representative at 1-800-494-4000 to troubleshoot or use a different payment method.
Can I set up a payment plan by phone?
The automated system only processes one-time payments. To set up a payment plan or discuss hardship options, you'll need to speak with a representative. Call 1-800-494-4000 and select the option to speak with someone who can review your account and explain what arrangements may be available.
How do I know if my payment went through?
The automated system gives you a confirmation number immediately after processing. Write it down. You can also log into your PECO online account to see if the payment appears, though it may take up to one business day to show. If you don't see it after two days, call with your confirmation number to verify.