The fastest way to pay SCANA is online through their website or mobile app, by phone, or by mail — and the method you choose affects when the payment posts to your account

SCANA (South Carolina Electric & Gas) accepts payments through several channels, each with different processing times. Online and mobile payments usually post within one business day. Phone payments process the same day if you call before 5 p.m. Eastern time on a business day. Mail payments take 7 to 10 business days to reach SCANA's processing center and post to your account, so plan ahead if you pay by check.

Your bill shows a due date, but SCANA considers a payment on time if it arrives by that date — not if it posts to your account by that date. This matters most for mail payments. If your due date is the 15th and you mail a check on the 14th, SCANA will not receive it until after the due date has passed, and you may be charged a late fee even though you sent it on time.

Key Takeaways

  • Online and mobile app payments post within one business day and carry no fee, making them the fastest option for most people.
  • Phone payments process the same day if you call before 5 p.m. Eastern time on a business day, but SCANA charges a fee for this method.
  • Mail payments take 7 to 10 business days to arrive, so you must send them at least two weeks before your due date to avoid a late fee.
  • SCANA's website and mobile app let you set up automatic payments so you never have to remember to pay manually.
  • If you cannot pay your full bill by the due date, contact SCANA before the deadline to discuss payment arrangements or hardship programs.

Paying online or through the SCANA mobile app

Log in to your SCANA account at scana.com using your account number and password. If you do not have an online account, you can create one with your account number, service address, and zip code. Once logged in, select "Pay My Bill" and enter the amount you want to pay. You can pay the full balance or a partial amount.

SCANA accepts payments from a checking or savings account (no fee) or a debit or credit card (a fee applies, usually 2.5% of the payment amount). The website shows you the exact fee before you confirm the payment. Payments made before 5 p.m. Eastern time on a business day post to your account the next business day.

The SCANA mobile app works the same way and is available for iPhone and Android. Download it from the App Store or Google Play, log in with your account credentials, and follow the same steps to pay. Mobile payments post on the same timeline as website payments.

Paying by phone

Call SCANA's automated payment line at 1-888-891-0938. You will need your account number and a checking or savings account, debit card, or credit card. The automated system will walk you through the payment and confirm the amount and posting date before you submit.

Phone payments process the same day if you call before 5 p.m. Eastern time on a business day. If you call after 5 p.m. or on a weekend or holiday, your payment will process the next business day. SCANA charges a fee for phone payments — the amount depends on whether you use a bank account or a card, so the system will show you the fee before you complete the transaction.

If you prefer to speak with a representative instead of using the automated line, you can call SCANA's customer service at 1-888-891-0938 during business hours (Monday through Friday, 7 a.m. to 7 p.m. Eastern time). A representative can process your payment over the phone, but the same fees apply.

Paying by mail

Write a check or money order payable to SCANA and include your account number on the check. Mail it to the address shown on your bill — this is usually SCANA's lockbox, not their main office. The envelope will show you exactly where to send it.

Mail payments take 7 to 10 business days to arrive at SCANA's processing center after you drop them in the mail. Once received, the payment takes another 1 to 2 business days to post to your account. This means a check mailed on a Monday may not post until the following week. If your due date is soon, do not rely on mail.

To avoid a late fee, mail your payment at least 10 to 12 business days before your due date. If you are cutting it close, use online, mobile, or phone payment instead. Keep a copy of your cancelled check or a photo of the front and back for your records.

Setting up automatic payments

SCANA lets you set up automatic payments so your bill is paid on a date you choose each month, without you having to log in or call. Log in to your account on scana.com, go to "Billing & Payments," and select "Autopay." You can choose to pay the full bill amount or a fixed amount each month.

Automatic payments come from a checking or savings account and carry no fee. You can change or cancel autopay at any time through your online account. If you set autopay to pay the full bill amount, your payment will adjust automatically if your bill changes from month to month.

Automatic payments post on the same schedule as manual online payments — usually within one business day. If you want to make sure your payment posts by a specific date, set the autopay date at least two business days before your due date to account for processing time.

What to do if you cannot pay by the due date

If you know you cannot pay your full bill by the due date, contact SCANA before the deadline. Call customer service at 1-888-891-0938 or log into your account and use the messaging feature. SCANA may be able to set up a payment arrangement that lets you pay part of the bill now and the rest later without triggering a late fee or service disconnection.

SCANA also offers hardship programs for customers facing financial difficulty. These programs may include extended payment plans, bill discounts, or connections to local assistance programs. You do not have to wait until you are behind on your bill to ask — contact SCANA as soon as you know you are struggling to pay.

If your service has already been disconnected for non-payment, you will need to pay the full past-due amount plus a reconnection fee to restore service. Reconnection usually happens within one business day of payment. Again, calling before disconnection happens gives you more options.

Understanding late fees and service disconnection

SCANA charges a late fee if your payment does not arrive by the due date shown on your bill. The late fee is a percentage of your past-due balance — the exact percentage is in your service agreement and on your bill. Late fees are added to your next bill.

If your bill remains unpaid for 30 days past the due date, SCANA will send you a disconnection notice. This notice gives you a deadline to pay or contact SCANA to arrange payment. If you do not pay or make arrangements by that deadline, SCANA may disconnect your service without further notice.

Once service is disconnected, you must pay the full past-due balance plus a reconnection fee to restore power. Reconnection is not automatic — you have to request it, and it may take one business day or longer depending on SCANA's schedule. Avoiding disconnection is much simpler than dealing with reconnection, so contact SCANA as soon as you know you are behind.

Frequently Asked Questions

Can I pay my SCANA bill at a store or payment center?

SCANA does not operate payment centers or accept payments at retail locations. You must pay online, by phone, by mail, or through automatic payments. Some third-party payment processors may accept SCANA payments, but SCANA does not endorse or operate these services, so verify the legitimacy of any third-party site before entering your account information.

What happens if I pay online but the payment does not show up on my bill?

Online payments usually post within one business day, but if more than two business days have passed and you do not see the payment, contact SCANA customer service at 1-888-891-0938. Have your confirmation number from the payment ready. SCANA can verify whether the payment was received and when it will post.

Can I pay someone else's SCANA bill?

Yes, you can pay another person's bill online or by phone if you have their account number. You do not need to be the account holder. If paying by mail, write the account number on the check so SCANA knows which account to credit. For security, SCANA does not allow third-party payers to set up autopay on someone else's account.

Is there a fee for paying my SCANA bill?

Online and mobile payments from a bank account are free. Phone payments and online payments made with a debit or credit card include a fee, usually around 2.5% of the payment amount. SCANA shows you the exact fee before you confirm the payment. Automatic payments from a bank account are always free.

What if I overpay my SCANA bill?

If you pay more than you owe, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund by contacting SCANA customer service. Refunds are usually processed within 7 to 10 business days.