SCANA bill payment options and where to find them
SCANA (South Carolina Electric & Gas) offers three main ways to pay your bill: online through their website, by phone, or by mail. The fastest and most convenient is online payment through their customer portal at scana.com, where you can pay immediately and see your payment post within one business day. Phone payment goes through their automated system or a representative, and mail takes 7 to 10 business days to reach their processing center — so if your bill is due soon, mail is the slowest choice.
You do not need to set up an account to pay once, but creating one takes five minutes and lets you see your bill before you pay, set up automatic payments, and track your payment history. If you are a new customer or have not logged in before, you will need your account number (on your bill) and the last four digits of the phone number on file.
Key Takeaways
- Online payment through scana.com is the fastest option and posts within one business day; you can pay without creating an account.
- Phone payment through 1-888-500-7262 works 24/7 and takes about five minutes, but you will need your account number and a payment method ready.
- Mail payment to SCANA's lockbox takes 7 to 10 business days, so use this only if your bill is not due for at least two weeks.
- Setting up automatic payments through your bank or SCANA's portal prevents missed payments and late fees, though you should still check your bill each month.
- Late fees apply if payment is not received by the due date shown on your bill, regardless of which payment method you use.
Paying online through the SCANA customer portal
Go to scana.com and select "Pay My Bill" at the top of the page. If you have an account, log in with your username and password. If you do not have an account, select "Pay Without Logging In" and enter your account number and zip code — SCANA will show your current balance and let you pay that one time without creating a login.
Once you see your bill amount, choose your payment method: debit card, credit card, or bank account (checking or savings). Credit card payments may carry a convenience fee of around 2.5% of the amount, though debit card and bank account payments do not. Enter your payment information and the amount you want to pay — you can pay the full balance, a partial amount, or set up a recurring automatic payment. SCANA will confirm your payment immediately and send you a confirmation number by email.
If you create an account during this process, you can also set up paperless billing, view your payment history, and receive bill reminders by email. The account takes effect immediately, and you can log in anytime to check your balance or make another payment.
Paying by phone with SCANA customer service
Call SCANA's payment line at 1-888-500-7262. The automated system is available 24 hours a day, 7 days a week. Have your account number ready, along with the debit card, credit card, or bank account information you want to use. The system will read your current balance, ask how much you want to pay, and confirm your payment method and amount before processing.
If you prefer to speak with a representative, stay on the line after the automated menu or press the option for customer service. Representatives are available during business hours (typically 7 a.m. to 7 p.m. Monday through Friday, and limited hours on weekends). A representative can answer questions about your bill, discuss payment plans if you are behind, or help you set up automatic payments.
Phone payments process immediately, and you will receive a confirmation number at the end of the call. Write this number down or take a photo of it — you may need it if you have a question about the payment later.
Paying by mail to SCANA
If you prefer to mail a check or money order, include your payment coupon (the stub at the bottom of your bill) with your payment. The coupon has your account number printed on it, which helps SCANA match your payment to your account. Mail your payment to the address shown on your bill — SCANA typically uses a lockbox address for faster processing, not their main office.
Mail payments take 7 to 10 business days to arrive and be processed, so send your payment at least two weeks before the due date to avoid a late fee. If you do not have your bill coupon, you can write your account number on the check or money order, but the coupon is faster and more reliable. Never send cash through the mail.
Keep a copy of your cancelled check or money order receipt for your records. If SCANA does not post your payment within 10 business days of mailing, call customer service at 1-888-500-7262 to confirm they received it.
Setting up automatic payments to avoid missed bills
Automatic payments remove the risk of forgetting to pay and incurring a late fee. You can set them up through SCANA's website or by calling customer service. To set up online, log into your account at scana.com, go to "Billing & Payment," and select "Autopay." Choose whether you want to pay the full bill amount each month or a fixed amount you set yourself, and select your payment method (bank account, debit card, or credit card).
Automatic payments from a bank account typically process on or shortly after your bill due date each month. If you use a credit or debit card, the payment may process a few days earlier. You can change or cancel automatic payments anytime through your account, and SCANA will send you a reminder email before each payment is processed.
Even with automatic payments, check your bill each month to make sure the amount is correct and that SCANA has not made an error. If you spot a problem, contact customer service before the payment date so you can adjust or pause the automatic payment if needed.
What happens if your payment is late
SCANA charges a late fee if your payment is not received by the due date shown on your bill. The fee amount varies but is typically a percentage of your bill or a flat amount — check your bill or call customer service for the exact fee. A late payment also appears on your account and may affect your credit report if it remains unpaid for 30 days or more.
If you are unable to pay your full bill by the due date, contact SCANA immediately at 1-888-500-7262. Customer service can discuss a payment plan, which spreads your balance over several months with smaller payments. Payment plans may have conditions — for example, you may need to pay on time for a certain period before the plan ends — so ask about the terms before you agree.
If your service is disconnected due to non-payment, you will need to pay the full past-due balance plus a reconnection fee to restore service. Reconnection typically takes one to two business days after payment is received.
Troubleshooting common payment problems
If your online payment fails, the most common reasons are an incorrect account number, a mismatch between the zip code you entered and the one on file, or an issue with your payment method (expired card, insufficient funds, or the card issuer blocking the transaction). Try again with a different payment method, or call customer service to confirm your account details are correct.
If you paid online but do not see the payment posted to your account within one business day, log back into your account and check the payment history. If the payment shows as "pending," wait another business day. If it shows as "failed," you will need to pay again. If you paid by phone or mail and are unsure whether SCANA received it, call customer service with your confirmation number (from phone) or check number (from mail) and they can look it up.
If SCANA applies a late fee in error, call customer service to dispute it. Have your bill and payment records ready. If you paid on time but SCANA processed it late due to a system error on their end, they will usually remove the fee.
Frequently Asked Questions
Can I pay my SCANA bill through a third-party payment app or service?
SCANA does not partner with most third-party bill payment apps, so paying through an app designed for other utilities may not work. Stick to scana.com, the phone line, or mail to ensure your payment reaches SCANA correctly. Some banks offer bill pay services that can mail a check on your behalf — if your bank offers this, confirm with SCANA that they accept mailed checks from your bank.
Is there a fee for paying online with a credit card?
Yes, SCANA charges a convenience fee of around 2.5% when you pay with a credit card online. Debit card and bank account payments do not carry this fee. If the fee is a concern, use your debit card or bank account instead, or pay by phone or mail.
What if I want to pay more than my current bill amount?
You can pay extra anytime through any payment method. The extra amount will be held as a credit on your account and applied to future bills. This is useful if you want to build up a buffer for winter heating bills or summer cooling bills. You can also request a refund of your credit balance if you move or no longer need the account.
How do I set up a payment plan if I cannot pay my full bill?
Call SCANA customer service at 1-888-500-7262 and explain your situation. They will review your account and may offer a payment plan that spreads your balance over two to three months. You will need to make the first payment to start the plan, and you must stay current on the plan payments to avoid disconnection.
Can I change my payment due date?
SCANA typically assigns a due date based on your billing cycle, and you cannot change it. However, if you have a hardship or a specific reason to request a different date, call customer service to ask. They may be able to adjust your billing cycle or work with you on a payment arrangement that fits your schedule better.