Where to pay your SCANA bill

SCANA offers several ways to pay your electric or gas bill. The fastest route is their online payment portal at scanaenergy.com, where you can pay immediately using a bank account or debit card. You can also pay by phone, mail, or in person at a payment location.

If you're looking at your bill right now and want to know which method works best for your situation, the choice usually comes down to how quickly you need the payment to post and whether you have your account number handy. Online and phone payments typically post within one business day, while mailed checks take five to seven business days.

Key Takeaways

  • You can pay online at scanaenergy.com using your bank account or debit card without creating an account, though creating one lets you set up automatic payments.
  • Phone payments go through immediately and you'll get a confirmation number on the call, but you'll need your account number and a payment method ready.
  • Mailed payments should be sent to the address on your bill and take five to seven business days to post, so don't wait until your due date to mail a check.
  • SCANA offers budget billing and payment plans if your bill is higher than you can pay in one month, which you can set up through their website or by calling.

Paying online through the SCANA website

Go to scanaenergy.com and look for the "Pay My Bill" button, usually near the top of the page. You don't need to log in to make a one-time payment — you can enter your account number (found on your bill) and the amount you want to pay, then choose your payment method.

SCANA accepts debit cards and bank account transfers. Debit card payments may have a small fee depending on the card type, while bank account payments are usually free. The payment posts within one business day, so if you're paying before your due date, the timing is usually safe.

If you want to set up automatic monthly payments or check your balance without entering your account number each time, create a free online account. You can also view your payment history and see your usage patterns through the account dashboard.

Paying by phone

Call SCANA's payment line at the number on your bill. Have your account number ready, along with your debit card or bank account information. The payment goes through immediately, and you'll receive a confirmation number on the call — write this down or take a photo of it for your records.

Phone payments are useful if you're paying close to your due date and want to confirm the payment was received before you hang up. There may be a small fee for phone payments depending on your payment method, similar to online debit card payments.

Paying by mail

Write a check or money order payable to SCANA and mail it to the address printed on your bill. Include your account number on the check so the payment reaches the right account. Mail payments take five to seven business days to post, so send your payment at least a week before your due date to avoid a late fee.

Keep a copy of your check or money order number for your records. If you're concerned about whether your payment arrived, you can log into your online account or call SCANA to confirm the payment posted.

In-person payment locations

SCANA has payment drop boxes and authorized payment locations in South Carolina. Check scanaenergy.com for a list of locations near you, or call the number on your bill to ask where you can pay in person. Some locations accept cash, checks, and debit cards, though policies vary by location.

In-person payments usually post within one business day. This option works well if you prefer to hand over payment directly or if you don't have online access.

Budget billing and payment plans

If your monthly bill varies widely or you're struggling to pay the full amount, SCANA offers budget billing, which spreads your annual costs into equal monthly payments. This makes your bill more predictable and easier to budget for. You can set this up through your online account or by calling SCANA.

If you owe a past-due balance, SCANA may offer a payment plan that lets you pay the amount over several months instead of in one lump sum. Contact SCANA directly to discuss a plan that fits your situation. Some payment plans have specific terms, so ask about any fees or conditions before you agree.

What to do if you can't pay your full bill

If you're unable to pay your bill in full, contact SCANA before your due date. Explain your situation and ask about payment plans or budget billing options. SCANA may also have information about utility assistance programs in your area that can help with energy costs.

Paying even a partial amount before your due date shows good faith and may help you avoid a late fee or service disconnection. Some utility assistance programs work directly with SCANA, so ask whether you might be referred to one of these resources.

Frequently Asked Questions

Is there a fee to pay my SCANA bill online?

One-time online payments using a bank account are usually free. Debit card payments may have a small fee, typically a few dollars depending on your card type. Log into your account or call SCANA to confirm the fee before you pay.

How do I know my online payment went through?

You'll receive a confirmation number immediately after you submit payment online. Save this number. You can also log into your account the next business day to confirm the payment posted to your account.

What if I mail my check but my due date is coming up?

Mail payments take five to seven business days to post. If your due date is within a week, use online or phone payment instead to avoid a late fee. If you've already mailed a check, call SCANA to let them know it's on the way.

Can I set up automatic payments so I don't have to pay each month?

Yes. Create an online account at scanaenergy.com and set up automatic monthly payments from your bank account. You can change or cancel automatic payments anytime through your account.

What happens if I miss my due date?

SCANA will charge a late fee, usually a percentage of your bill. If you miss the due date, pay as soon as you can. If you're unable to pay, contact SCANA to discuss a payment plan before your service is disconnected.