Log in to your SCANA account to view your bill and make a payment

SCANA's online bill pay system lets you see your current balance, payment history, and usage details without calling or visiting an office. You log in through the SCANA website using your account number and a password you create. Once you're in, you can pay your bill immediately, set up automatic payments, or just check what you owe.

The login page is straightforward: go to the SCANA website, click "Login" or "My Account," and enter your account number (found on your paper bill) and your password. If you don't have a password yet, you'll create one during your first login. SCANA will ask for your zip code and the last four digits of your Social Security number to verify your identity before you set a password.

Once logged in, your dashboard shows your current bill amount, due date, and recent payment history. You can also see your monthly usage in kilowatt-hours and compare it to the same month last year. This view is the fastest way to understand whether your bill is higher than usual and why.

Key Takeaways

  • You need your SCANA account number (on your bill) and a password to log in; if you don't have a password, you create one on your first visit using your zip code and last four Social Security digits.
  • Once logged in, you can pay your bill immediately, schedule a future payment, or set up automatic monthly payments from your bank account.
  • Your online account shows your current balance, due date, payment history, and monthly usage in kilowatt-hours so you can spot unusual spikes.
  • SCANA accepts payments by bank account transfer, debit card, or credit card, though credit card payments may include a processing fee.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it; you'll need your account number and the last four digits of your Social Security number.

How to pay your bill once you're logged in

After you log in, look for a "Pay Now" or "Make a Payment" button on your dashboard. Click it, and SCANA will show you the amount due and the due date. You then choose your payment method: bank account (ACH transfer), debit card, or credit card.

Bank account payments are free and usually process within one to two business days. Debit card payments are also free. Credit card payments may carry a processing fee — SCANA's website will show you the exact fee before you confirm the payment. If you're paying by card, you can pay immediately or schedule the payment for a future date.

After you submit your payment, SCANA sends you a confirmation number. Write it down or take a screenshot. The confirmation shows the amount paid, the payment method, and the expected posting date. Payments made before 5 p.m. Eastern Time on a business day usually post the same day; payments made after hours or on weekends post the next business day.

Set up automatic payments so you never miss a due date

If you want SCANA to withdraw your bill amount from your bank account automatically each month, you can set this up in your online account. Look for "Autopay" or "Automatic Payments" in the account settings or payment section. You'll need your bank account number and routing number.

Automatic payments deduct the full bill amount a few days before the due date. You can change or cancel autopay anytime through your account, and SCANA will send you a confirmation when the setup is complete. If your bill amount varies month to month (which it usually does), SCANA will deduct whatever the current bill is, not a fixed amount.

Automatic payments are free and remove the risk of forgetting to pay before the due date. If you're concerned about a payment going through when you don't have the funds, you can always pause autopay for a month and pay manually instead.

What to do if you can't log in or forgot your password

If you've never created a password, go to the SCANA login page and look for "Create Account" or "First Time User." You'll enter your account number, zip code, and the last four digits of your Social Security number. SCANA will then let you create a password.

If you already have a password but forgot it, click "Forgot Password" on the login page. You'll be asked for your account number and the last four digits of your Social Security number. SCANA will send you a link to reset your password via email. Check your spam folder if you don't see the email within a few minutes.

If you don't know your account number, look at a recent paper bill — it's printed near the top. If you can't find a bill, call SCANA's customer service line (the number is on your bill or on the SCANA website) and they can look up your account using your name and service address.

Understand the payment methods SCANA accepts

SCANA accepts three ways to pay online: bank account transfer (ACH), debit card, and credit card. Each has different processing times and fees.

Bank account (ACH): Free, processes in one to two business days. You provide your routing number and account number. This is the cheapest option if you have a checking or savings account.

Debit card: Free, processes immediately or within one business day depending on your bank. You enter your card number, expiration date, and CVV.

Credit card: May include a processing fee (typically 2 to 3 percent of the payment amount, though SCANA's website shows the exact fee before you confirm). Processes immediately or within one business day. Use this only if you're earning rewards that offset the fee.

You can also pay by phone by calling SCANA's customer service number, or by mail by sending a check to the address on your bill. Phone payments use the same methods as online (bank account, debit, or credit card) and carry the same fees.

Check your usage and billing history in your online account

Your SCANA online account shows more than just what you owe. Under "Usage" or "Billing History," you can see how many kilowatt-hours you used each month for the past year or longer. This helps you spot whether your bill is high because you used more energy or because rates changed.

The billing history section lists every payment you've made, the date it posted, and the amount. If you're disputing a charge or need proof that you paid a bill, this section is where you find it. You can usually download or print your billing history as a PDF.

If your usage spikes unexpectedly, check whether the bill covers a longer period than usual (some months have more days), whether the weather was extreme (heating or cooling costs rise), or whether you've added appliances or changed habits. If the spike seems wrong, contact SCANA's customer service to ask about a meter check.

Contact SCANA if you have trouble paying or need help

If your payment is rejected, SCANA usually sends you a notification explaining why — often because the bank account or card information was incorrect or the account has insufficient funds. Log back in and try again with corrected information, or use a different payment method.

If you're having trouble affording your bill, SCANA offers programs for customers with low income or hardship. Contact their customer service line to ask about budget billing (which spreads your annual costs evenly across twelve months) or hardship programs. These are separate from the online payment system but can help reduce the amount you owe each month.

For technical issues with the website or login problems that the password reset doesn't fix, call SCANA's customer service. Have your account number ready. They can reset your account or help you troubleshoot access issues.

Frequently Asked Questions

Is there a fee to pay my SCANA bill online?

Bank account and debit card payments are free. Credit card payments may include a processing fee, usually 2 to 3 percent of the amount you pay. SCANA shows the exact fee on the payment confirmation screen before you submit, so you know the cost before you commit.

How long does it take for my payment to show up on my account?

Bank account payments usually post within one to two business days. Debit and credit card payments post the same day or within one business day. Payments made after 5 p.m. Eastern Time or on weekends post the next business day. SCANA sends you a confirmation number immediately after you submit, so you have proof the payment went through even if it hasn't posted yet.

Can I pay my SCANA bill without creating an online account?

Yes. You can pay by phone by calling SCANA's customer service number (on your bill), by mail by sending a check to the address on your bill, or in person at a SCANA office. Online payment is the fastest option, but not the only one.

What happens if I set up autopay and then want to cancel it?

You can cancel autopay anytime through your online account settings or by calling SCANA's customer service. Cancellation takes effect immediately for future payments, but if a payment is already scheduled to go through in the next few days, you may need to contact them to stop that specific payment.

Can I see my bill before the due date?

Yes. Log into your account and your current bill and due date appear on the dashboard. Some customers receive paper bills a few days before the due date, but your online account usually shows the bill amount as soon as it's generated, which may be earlier.