You can pay your SoCalGas bill online through their website, by phone, or through automatic payments from your bank account
Southern California Gas Company (SoCalGas) offers several ways to pay your bill without visiting a payment center or mailing a check. The fastest route is their online payment portal at socalgas.com, where you can pay a one-time bill or set up automatic payments. You can also pay by phone by calling 1-800-427-2200, though this method may take longer if you reach a busy line.
Before you pay, have your bill in front of you. You will need your account number, which appears on the front of your bill, and the amount due. If you are paying from a bank account, you will also need your routing number and account number. If you are using a debit or credit card, have that card ready.
Key Takeaways
- SoCalGas's online payment portal at socalgas.com lets you pay immediately without creating an account if you use a card, or you can log in to your account to see payment history.
- Payments made online typically post to your account within one business day if you pay before 5 p.m. Pacific time on a business day.
- Automatic payments from your bank account are free and remove the risk of late fees, but you can cancel them anytime through your account settings.
- If you pay by phone, SoCalGas charges a fee for credit or debit card payments, but bank account payments by phone are free.
- Late payments trigger a late fee and may result in service disconnection if your account falls 60 days past due.
Paying a one-time bill online without logging in
Go to socalgas.com and look for the "Pay My Bill" button on the homepage. Click it, then select "Pay as a Guest" if you do not want to create an account. Enter your account number (found on the front of your bill), your zip code, and the amount you want to pay. The system will show you what is due and let you adjust the amount if you want to pay more or less than the full balance.
Choose your payment method: debit card, credit card, or bank account. If you use a card, there is no fee. If you use a bank account, there is also no fee. Enter your payment information and confirm. You will receive a confirmation number on screen and by email. Write down the confirmation number in case you need to track the payment later.
Setting up automatic payments through your account
Create a SoCalGas online account at socalgas.com if you do not have one already. Click "Create Account" and enter your account number, zip code, and email address. You will receive a verification email — click the link to confirm your email. Then log in and go to "Billing & Payment" in the menu.
Select "Automatic Payment" and choose how often you want to pay: monthly on your bill due date, or on a date you choose. You can pay from a bank account (free) or a card (no fee). Once you set it up, the payment will happen automatically each month. You can change the amount, pause the payment, or cancel it anytime by logging back into your account.
Automatic payments are the easiest way to avoid late fees because the payment happens whether you remember to pay or not. If your bill amount changes significantly, you can adjust the automatic payment amount in your account settings.
Paying by phone and what fees apply
Call SoCalGas at 1-800-427-2200 to pay by phone. Have your account number and the amount you want to pay ready. If you pay from a bank account, there is no fee. If you pay with a debit or credit card, SoCalGas charges a fee — the amount varies but is typically a percentage of your payment or a flat fee per transaction.
Phone payments are processed the same day if you call before 5 p.m. Pacific time on a business day. You will receive a confirmation number over the phone. Write it down. If you call after hours or on a weekend, your payment will be processed the next business day.
How long it takes for your payment to show up
Online and phone payments typically post to your account within one business day. If you pay on a Friday after 5 p.m., or on a weekend or holiday, the payment will post on the next business day. Once it posts, your account balance updates and your next bill will reflect the payment.
If you set up automatic payments, the payment posts on the same schedule — usually within one business day of the scheduled payment date. Check your account online a few days after the payment date to confirm it went through. If it does not appear after two business days, contact SoCalGas at 1-800-427-2200.
What happens if you miss a payment or pay late
If your bill is not paid by the due date shown on your bill, SoCalGas adds a late fee to your account. The amount of the late fee is shown in your account or on your next bill. Late fees are separate from your gas charges and will increase the total you owe.
If your account stays unpaid for 60 days past the due date, SoCalGas may disconnect your service. Before disconnection, you will receive a notice in the mail and a phone call giving you time to pay or contact them about a payment plan. If your service is disconnected, you will have to pay a reconnection fee in addition to your unpaid balance to restore gas service.
If you cannot pay your full bill, contact SoCalGas before the due date to ask about a payment plan. They may allow you to split your payment over several months. Some customers may also be may be able to access for bill assistance programs depending on your income — contact SoCalGas directly to ask what programs are available in your area.
Troubleshooting common payment problems
If your online payment is declined, the most common reasons are an incorrect account number, a card that has expired or been reported lost, or insufficient funds in your bank account. Check your bill to confirm your account number is correct. If you are using a card, make sure it has not expired. If you are using a bank account, confirm you have enough money available.
If you set up automatic payments but want to stop them, log into your account at socalgas.com, go to "Billing & Payment," select "Automatic Payment," and click "Cancel." The cancellation takes effect immediately, and no further automatic payments will be charged. If you cancel close to your scheduled payment date, that payment may still go through — contact SoCalGas if you need to dispute a charge.
If you paid your bill but it still shows as unpaid in your account, wait two business days for the payment to post. If it does not appear after two business days, call 1-800-427-2200 with your confirmation number and ask them to check the status of your payment.
Frequently Asked Questions
Can I pay my SoCalGas bill with a prepaid card?
Yes, you can use a prepaid card online or by phone as long as it has a Visa, Mastercard, American Express, or Discover logo. Make sure the card has enough balance to cover your payment before you attempt to pay. Some prepaid cards have daily spending limits that may block a large payment, so check your card's limits first.
What if I want to pay more than my current bill amount?
You can pay any amount you choose online or by phone. If you pay more than you owe, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund of the credit balance by contacting SoCalGas, though this may take several weeks to process.
Is it safe to pay my SoCalGas bill online?
SoCalGas's website uses encryption to protect your payment information. Do not share your account number or payment details with anyone who contacts you claiming to be from SoCalGas. SoCalGas will never ask for your full account number or payment information via email or unsolicited phone calls.
Can I pay someone else's SoCalGas bill?
Yes, you can pay another person's bill if you have their account number. Use the "Pay as a Guest" option online and enter their account number instead of your own. The payment will be applied to their account. If you want to set up automatic payments for someone else's account, you will need access to their online account or you can call 1-800-427-2200 to arrange it.
What should I do if I cannot afford my full bill?
Contact SoCalGas at 1-800-427-2200 before your due date to discuss a payment plan. You may be able to split your payment over two or three months. Some customers may also have access to bill assistance programs based on income. Ask SoCalGas what programs are available in your area.