Log in to your Fios account on the Verizon website or mobile app
Go to verizon.com and click "Sign In" in the top right corner. Enter the phone number, email address, or Fios account number associated with your account, then your password. If you do not have a password yet, click "Forgot password?" to set one up or reset an existing one.
Verizon also offers a mobile app called My Verizon, available on iOS and Android. Download it, open the app, and tap "Sign In" to enter the same credentials. Many people find the app faster for quick bill checks and payments, especially if you are on your phone already.
If you have trouble signing in, check that you are using the correct phone number or email — the one Fios has on file, not an alternate one. Verizon sometimes sends a verification code to your phone or email as a security step; enter that code when prompted.
Key Takeaways
- You can pay your Fios bill on verizon.com or through the My Verizon mobile app using the same login credentials.
- Payment options include debit card, credit card, bank account (ACH), or setting up automatic payments so you never miss a due date.
- Your bill shows up in your account 1 to 2 days after your billing cycle ends, and you can view it anytime before the due date.
- If you do not receive a bill by email or mail, log in to your account to check the balance and due date directly.
- You can change your payment method, update your address, or view past bills from the account settings or billing section.
Pay your bill after you log in
Once you are signed in, look for a "Bill" or "Billing" tab or link — the exact location varies slightly between the website and app, but it is always near the top of your account dashboard. Click it to see your current balance and due date.
Click "Pay Now" or "Make a Payment" and choose your payment method: debit card, credit card, bank account (ACH transfer), or a saved payment method if you have used one before. Enter the amount you want to pay — you can pay the full balance or a partial amount. Review the details and confirm the payment. Verizon usually processes payments within one business day.
Keep the confirmation number that appears after you submit. You can also find a record of the payment in your account history under "Billing" or "Payment History" for your records.
Set up automatic payments so you do not have to log in each month
Automatic payments mean Verizon withdraws your bill amount on or around your due date each month, so you never have to remember to pay. Log in, go to "Billing" or "Account Settings," and look for "Autopay" or "Automatic Payments." Click to turn it on.
Choose whether to pay the full bill or a set amount each month, and select your payment method — debit card, credit card, or bank account. Bank account (ACH) is usually the fastest and most reliable option. Confirm your choice, and Verizon will begin automatic payments on your next billing cycle.
You can change or cancel automatic payments anytime by logging back in and adjusting the settings. If you want to turn it off for one month, you can pause it temporarily without canceling the whole setup.
Understand what shows on your Fios bill
Your bill lists charges for internet, TV, phone, or whichever services you have, plus taxes and fees. It also shows any promotional discounts that are currently applied. The due date is printed near the top or bottom of the bill — this is the date Verizon expects payment, not the date you have to pay to avoid a late fee (that usually comes 15 to 20 days after the due date, but check your bill for the exact grace period).
If you see a charge you do not recognize, log in and look for a detailed breakdown of charges, or call Verizon customer service at the number on your bill to ask about it. Do not ignore an unfamiliar charge — address it before the due date if you plan to dispute it.
Your bill also shows your account number, service address, and billing address. If any of these are wrong, you can update them in "Account Settings" after you log in, or call Verizon to make changes.
Troubleshoot common login and payment problems
Forgotten password: Click "Forgot password?" on the sign-in page. Verizon will send a reset link to your email or a code to your phone. Follow the instructions to create a new password. If you do not receive the email or text, check your spam folder or wait a few minutes and try again.
Account locked after too many wrong passwords: Wait 30 minutes, then try signing in again. If it stays locked, call Verizon at the number on your bill or visit a Verizon store to unlock it in person.
Payment declined: This usually means the card or bank account information is outdated or incorrect. Log in, go to "Payment Methods" or "Billing," and update the card number, expiration date, or bank details. Try the payment again. If it still does not work, use a different payment method or call Verizon to pay over the phone.
Cannot find your bill: Bills appear in your account 1 to 2 days after your billing cycle ends. If you do not see it yet, wait a day or two. If your cycle ended more than 2 days ago and there is still no bill, log in and check your account balance and due date directly — the information is there even if the full bill document has not posted yet. You can also call Verizon to confirm your balance.
View past bills and payment history
Log in to your account and go to "Billing" or "Bill History." You will see a list of past bills, usually going back 12 to 24 months. Click on any bill to view or download it as a PDF. This is useful if you need a copy for your records, to dispute a charge, or to compare charges month to month.
In the same section, you can usually see "Payment History" — a record of every payment you have made, the date it was processed, and the amount. This confirms that a payment went through and shows when it was received.
Update your payment method or billing address
Log in and go to "Account Settings" or "Billing." Look for "Payment Methods" or "Billing Information." You can add a new card or bank account, delete an old one, or change which method is your default for automatic payments.
To update your billing address, find "Address" or "Billing Address" in Account Settings. Enter the new address and save. Changes usually take effect within one business day. If you are moving and want to make sure bills go to the right place, update this before your move date.
Frequently Asked Questions
What if I do not have a Verizon online account yet?
Go to verizon.com and click "Sign In," then look for "Create account" or "New user?" at the bottom of the sign-in box. You will need your Fios account number (on your bill), phone number, and email address. Verizon will send a verification code to confirm your email, then you can create a password and log in.
Can I pay my bill without logging in?
Yes. Call the number on your bill and a representative can take payment over the phone using your debit card, credit card, or bank account. You can also mail a check to the address shown on your bill, though mail payments take longer to process.
How long does it take for a payment to show up in my account?
Online and phone payments usually show within one business day. Mailed checks take 7 to 10 business days. Automatic payments process on or around your due date and show up the same day or the next day.
What if I pay late — will there be a fee?
Verizon charges a late fee if payment arrives after the grace period shown on your bill, usually 15 to 20 days after the due date. Check your bill for the exact date. If you are going to be late, call Verizon to ask about options before the grace period ends.
Can I change my due date?
Yes. Log in, go to "Billing" or "Account Settings," and look for "Due Date" or "Billing Cycle." You can usually choose a date between the 1st and the 28th. The change takes effect on your next billing cycle.