The fastest way to pay Nicor online is through their website or mobile app, and you can set it up in minutes without calling customer service.
Nicor Gas lets you pay your bill through nicorgas.com, their mobile app, or by phone. Online payment goes through immediately, and you can choose to pay once or set up automatic payments that happen on the same day each month. You will need your account number (on your bill) and a bank account or debit card to get your free guide.
The website and app both show your current balance, due date, and payment history in one place. If you pay before the due date printed on your bill, you avoid a late fee. Payments made after 5 p.m. Central Time may not show as received until the next business day, though the money leaves your account right away.
Key Takeaways
- Pay online at nicorgas.com or through the Nicor Gas mobile app using your account number and a bank account or debit card.
- One-time payments process immediately, and automatic payments can be scheduled for the same date each month.
- Payments made after 5 p.m. Central Time may not show as received until the next business day, even though the money leaves your account the same day.
- You can view your balance, due date, and past payments on the website or app without logging in to pay.
- If you do not have internet access, you can pay by phone at the customer service number on your bill.
Paying through the Nicor website
Go to nicorgas.com and look for the "Pay My Bill" button, usually on the homepage. You will be asked to enter your account number and zip code to find your account. Once you log in, your current balance and due date appear on the screen.
Choose "One-Time Payment" if you want to pay just this bill, or "Automatic Payments" if you want Nicor to charge your account on the same day each month. Enter your bank account number and routing number, or use a debit card. Review the amount and due date before you submit. You will get a confirmation number on screen and by email.
The website also shows your payment history and lets you download past bills. If you forget your login password, use the "Forgot Password" link on the login page to reset it.
Using the Nicor Gas mobile app
Download the Nicor Gas app from the Apple App Store or Google Play Store. Open the app and log in with the same username and password you use on the website, or create a new account using your account number and zip code.
Tap "Pay Now" to make a one-time payment or "Manage Autopay" to set up automatic monthly payments. The app shows the same payment options as the website — bank account or debit card — and gives you a confirmation number when the payment goes through. You can also view your balance and usage history in the app.
Setting up automatic payments
Automatic payments take the guesswork out of remembering your due date. On the website or app, choose the date each month when you want Nicor to charge your account. The payment must be scheduled at least two business days before your due date to avoid a late fee.
You can change or cancel automatic payments anytime by logging back into your account. If you want to skip a payment in a particular month, you can pause autopay temporarily and resume it the next month. Keep in mind that if you cancel autopay, you will need to pay manually each month or set it up again later.
What to do if your payment does not go through
If your payment is rejected, the website or app will show an error message right away. Common reasons include an incorrect account number, expired debit card, or insufficient funds in your bank account. Fix the problem and try again immediately.
If you submitted a payment and it does not appear in your account within one business day, check your email for a confirmation number. That number proves the payment was sent. You can also log into your account to see if the payment shows under "Payment History." If it still does not appear after two business days, call Nicor customer service using the number on your bill.
Paying by phone if you cannot use the website or app
If you do not have internet access or prefer to pay over the phone, call the customer service number on your Nicor bill. A representative will take your payment information over the phone and give you a confirmation number. Phone payments process the same day if you call before 5 p.m. Central Time on a business day.
You can also set up automatic payments by phone. Tell the representative the date you want to be charged each month, and they will add it to your account. Write down the confirmation number and the date your autopay starts so you can track it.
Avoiding late fees and service interruption
Your due date is printed on your bill. Pay by that date to avoid a late fee. If you pay after the due date, Nicor may add a late charge to your next bill. If your bill stays unpaid for 30 days or more past the due date, Nicor can shut off your gas service without further notice in most cases.
If you are having trouble paying your bill, contact Nicor before your due date to ask about payment plans or hardship programs. They may be able to spread your payment over several months or connect you with local resources. Waiting until after service is shut off makes it harder to work out a solution.
Frequently Asked Questions
Is there a fee to pay online?
No. Nicor does not charge a fee for paying through their website or app. Paying by phone also has no fee. Some third-party payment processors may charge a fee, but Nicor's official channels do not.
How long does it take for an online payment to show up?
Payments made before 5 p.m. Central Time on a business day usually show in your account within a few hours. Payments made after 5 p.m. or on weekends may not appear until the next business day, even though the money leaves your bank account right away. You will get a confirmation number immediately either way.
Can I pay someone else's Nicor bill online?
You can pay if you have the account number and the account is set up to allow third-party payments. Call Nicor customer service to ask if the account owner has given permission for someone else to pay. If not, the account owner will need to authorize you first.
What happens if I set up autopay but want to skip one month?
Log into your account on the website or app and pause autopay for that month. You can resume it the next month without setting it up again. If you cancel autopay entirely, you will need to pay manually each month or set up a new autopay schedule.
Can I change my autopay date after I set it up?
Yes. Log into your account, go to "Manage Autopay," and select a new date. The change takes effect on your next scheduled payment. Make sure the new date is at least two business days before your due date to avoid a late fee.