Where to pay your Horry Electric Cooperative bill
Horry Electric Cooperative offers several ways to pay your bill, and the fastest route depends on whether you want to pay right now or set up automatic payments. You can pay online through their website, by phone, by mail, or in person at their office in Conway, South Carolina. Each method has different timing — online and phone payments post within one business day, while mailed checks take five to seven business days to reach them.
The cooperative does not charge a fee for any standard payment method. If you use a third-party payment processor or credit card, some may add their own fees, so check before you submit. The safest approach is to use their official website or call their customer service line directly.
Key Takeaways
- Horry Electric Cooperative's official website and phone line are the fastest and cheapest ways to pay, with no fees added by the cooperative.
- Online payments and phone payments post within one business day, while mailed checks take five to seven business days.
- You can set up automatic monthly payments so your bill is paid on the same day each month without you having to remember.
- If you are behind on your bill, contact the cooperative directly to discuss payment arrangements before your service is disconnected.
- Your account number appears on your bill and is required for any payment method except in-person payments at their office.
Paying online through Horry Electric's website
Go to the Horry Electric Cooperative website and look for the "Pay My Bill" or "Online Bill Pay" link on the homepage. You will need your account number, which is printed on your bill, and either a checking account or debit card. The site will ask you to enter the amount you want to pay and confirm your payment method.
Online payments are processed the same day if you submit before the cutoff time, usually 5 p.m. Eastern time on business days. If you pay after hours or on a weekend, the payment posts the next business day. You will receive a confirmation number immediately — save this in case you need to reference the payment later.
Paying by phone
Call Horry Electric Cooperative's customer service line at the number on your bill. A representative will ask for your account number and the amount you want to pay, then guide you through entering your payment information by phone. You can use a checking account, debit card, or credit card over the phone.
Phone payments are processed the same day during business hours and post within one business day. The representative will give you a confirmation number before you hang up. Keep that number for your records. This method is useful if you are not comfortable entering payment information online or if you have questions about your bill while you are paying.
Setting up automatic monthly payments
Automatic payments mean your bill is paid on the same day each month without you having to remember. Log into your account on Horry Electric's website or call customer service to set this up. You will choose the day of the month you want the payment to come out — many people pick the day after they get paid or the day their bill is due.
Automatic payments use your checking account or debit card and have no fee. You can change or cancel the automatic payment at any time through your online account or by calling customer service. If your bill amount changes month to month, the automatic payment will deduct whatever your current bill is, not a fixed amount.
Paying by mail
Write a check or money order payable to Horry Electric Cooperative and include your account number on the check. Mail it to the address printed on your bill. Do not send cash through the mail.
Mailed payments take five to seven business days to arrive and be processed. If your bill is due soon, mailing a check is risky because it may not arrive in time. Use online or phone payment if your due date is within a week. Keep a copy of the check or the envelope for your records in case there is a question about when the payment arrived.
Paying in person at Horry Electric's office
Horry Electric Cooperative's main office is located in Conway, South Carolina. You can walk in during business hours and pay your bill in person with cash, check, or debit card. Bring your bill or account number so the staff can process the payment quickly.
In-person payments are posted immediately, so your account is updated the same day. This method is useful if you prefer to hand over payment directly or if you do not have online or phone access. Call ahead if you want to confirm office hours, especially during holidays.
What to do if you are behind on your bill
If you have missed a payment or are behind, contact Horry Electric Cooperative before your service is disconnected. The cooperative may offer a payment plan that lets you pay what you owe in smaller amounts over time. Call customer service at the number on your bill and explain your situation — they cannot help if they do not know you are struggling.
The cooperative is required to give you notice before disconnecting service, usually at least 10 days. During that time, you can arrange a payment plan or catch up on the full amount. If you cannot pay the full bill, a payment plan is better than ignoring the notice, because it keeps your service on while you pay down what you owe.
Frequently Asked Questions
Can I pay my Horry Electric bill with a credit card?
You can pay by credit card over the phone or through a third-party payment processor, but Horry Electric's website may not accept credit cards directly. Call customer service to confirm which payment methods they accept for credit card payments, and ask whether any fees apply.
What happens if I pay after my due date?
Late payments may result in a late fee added to your next bill. The amount varies, so check your bill or call customer service to find out what the late fee is. If you are only a day or two late, contact the cooperative to ask whether they will waive the fee.
How do I know my payment went through?
You will receive a confirmation number immediately when you pay online or by phone. Check your online account a few hours later to see the payment posted. If you mailed a check, it may take five to seven business days to show up in your account.
Can I set up automatic payments for a different amount each month?
Automatic payments deduct your full bill amount each month, not a fixed amount you choose. If you want to pay a different amount, you will need to make a manual payment instead. Call customer service if you want to discuss a custom payment arrangement.
What if I overpay my bill?
If you pay more than you owe, the extra amount becomes a credit on your account and is applied to your next bill. You can also request a refund of the overpayment by calling customer service, though this may take a few weeks to process.