Pay your SCEG bill online, by phone, or by mail

South Carolina Electric & Gas (SCEG) gives you three main ways to pay: online through their website, by phone with a representative, or by mailing a check. The fastest and most convenient is online through your SCEG account, where you can set up a one-time payment or recurring automatic payments. You can also pay by phone by calling SCEG's customer service line, though you may wait on hold during peak hours. If you prefer mail, send your payment to the address printed on your bill.

Whichever method you choose, have your account number ready — it appears on the top of your bill and speeds up the process. If you are paying online or by phone, you can usually complete the transaction in under five minutes. Payments made online or by phone typically post to your account within one to two business days.

Key Takeaways

  • SCEG offers online payment through their website, phone payment by calling customer service, and mail payment by sending a check to the address on your bill.
  • Online payments usually post within one to two business days and let you choose a specific payment date or set up automatic recurring payments.
  • You will need your account number, which is printed at the top of your bill, to pay by phone or online.
  • If your bill is due soon, pay online or by phone rather than by mail to avoid late fees.
  • SCEG also offers budget billing and payment assistance programs if you are struggling with your bill amount.

Paying online through your SCEG account

Go to the SCEG website and log into your account using your username and password. If you do not have an online account yet, you can create one by entering your account number and other identifying information. Once you are logged in, look for the "Pay My Bill" or "Make a Payment" option, usually visible on the main account dashboard.

You will be asked to enter the amount you want to pay and choose a payment date. SCEG lets you pay the full balance, a partial amount, or a set dollar figure. You can also choose to pay immediately or schedule the payment for a future date — useful if you want to time it with your paycheck. After you confirm the payment details, you will see a confirmation number on screen; write it down or take a screenshot for your records.

If you want to stop logging in each month, set up automatic recurring payments through the same online portal. You choose the payment amount and the date each month, and SCEG will deduct it from your bank account automatically. You can change or cancel automatic payments anytime through your account settings.

Paying by phone with SCEG customer service

Call SCEG's customer service number, which is printed on your bill. Have your account number and bank account or credit card information ready. A representative will verify your identity, confirm your account details, and process the payment over the phone. The call typically takes five to ten minutes, depending on how busy the line is.

Phone payments are processed the same way as online payments — they post within one to two business days. Ask the representative for a confirmation number before you hang up, and keep a record of the date and time you called. If you are calling close to your due date, confirm with the representative that the payment will post in time to avoid a late fee.

Paying by mail

Write a check or money order for the amount due and include your account number on the check. Place the check and your bill stub (or a note with your account number) in an envelope and mail it to the address shown on your bill. SCEG's mailing address varies by region, so always use the address printed on your specific bill rather than looking up a general company address.

Mail payments take longer to arrive and post than online or phone payments. Depending on mail delivery time and SCEG's processing schedule, allow seven to ten business days for the payment to post to your account. If your bill is due within the next week, do not rely on mail — use online or phone payment instead to avoid late fees.

What to do if you miss a due date

If your payment is late, SCEG will add a late fee to your next bill. The amount varies, but you can find the specific late fee amount in your bill's terms and conditions or by calling customer service. If you are only a few days late, paying immediately may still prevent disconnection, though the late fee will apply.

If you are unable to pay your full bill by the due date, contact SCEG before the deadline to discuss your options. They may offer a short extension, a payment plan, or information about assistance programs. Calling ahead is much better than ignoring the bill, because it shows good faith and keeps your service from being disconnected.

Budget billing and payment assistance programs

SCEG offers budget billing, which spreads your annual energy costs evenly across twelve months so your bill stays roughly the same each month. This makes it easier to plan your budget and avoid surprise high bills during summer or winter. To enroll, contact SCEG customer service or request it through your online account.

If you are struggling to pay your bill, SCEG also participates in the South Carolina Energy Assistance Program (SCEAP), which provides one-time bill payment help to low-income households. You can also contact 211 South Carolina, a free referral service, to learn about other local assistance programs in your area. These programs have income limits and other requirements, so call to learn whether you may be may be able to access.

Frequently Asked Questions

Can I pay my SCEG bill with a credit card?

SCEG accepts credit and debit card payments online and by phone. Be aware that some card issuers may charge a cash advance fee or treat utility payments as a cash advance, so check with your card company first if you are concerned about fees.

What happens if I pay online but the payment does not show up on my bill?

Online payments usually post within one to two business days. If more than two business days have passed and you do not see the payment, log back into your account to check the payment status, or call SCEG customer service with your confirmation number. They can tell you whether the payment is still processing or if there was an issue.

Can I set up automatic payments and then cancel them later?

Yes. You can change or cancel automatic payments anytime through your online account settings or by calling customer service. If you cancel close to your scheduled payment date, make sure the cancellation goes through before the automatic deduction happens.

Is there a fee for paying online or by phone?

SCEG does not charge a fee for online or phone payments made directly through their website or customer service line. Some third-party payment services may charge a fee, so always pay through SCEG's official channels to avoid extra costs.

What if I cannot pay my full bill this month?

Contact SCEG before your due date to discuss a payment plan or extension. You can also ask about budget billing to lower your monthly amount, or call 211 South Carolina to learn about bill assistance programs in your area. Reaching out early gives you more options than waiting until after your service is disconnected.