Horry Telephone Cooperative bill payment options
Horry Telephone Cooperative, based in Conway, South Carolina, offers several ways to pay your phone bill. You can pay online through their website, by phone, by mail, or in person at their office. The method you choose depends on how quickly you need the payment processed and whether you prefer automatic or one-time payments.
Most customers find online payment the fastest option — it takes just a few minutes and the payment posts within one to two business days. If you prefer not to use the internet, phone and mail payments are reliable alternatives, though mail payments take longer to reach the cooperative.
Key Takeaways
- You can pay your Horry Telephone Cooperative bill online at their website, by phone at their customer service number, or by mailing a check to their Conway office.
- Online payments typically post within one to two business days, while mailed payments may take five to seven business days to be recorded.
- You can set up automatic recurring payments through your bank or through the cooperative's website to avoid missing due dates.
- Horry Telephone Cooperative's main office is located in Conway and accepts walk-in payments during business hours.
Paying online through Horry Telephone Cooperative's website
To pay online, visit Horry Telephone Cooperative's website and look for the bill pay or customer portal section. You will need your account number, which appears on your bill statement. Create a login if you do not already have one, then enter your account information.
Once logged in, select the option to make a payment. You can choose to pay the full balance or a partial amount. Enter your payment method — debit card, credit card, or bank account — and the amount you wish to pay. Review the details before confirming. The payment will be processed immediately, though it may take one to two business days to appear on your account.
Online payments are convenient because you can pay at any time, day or night, and you receive immediate confirmation. Keep a record of your confirmation number for your records.
Paying by phone
Call Horry Telephone Cooperative's customer service number to pay by phone. You will need your account number and a debit card, credit card, or bank account information ready. A representative will walk you through the payment process and confirm the amount being paid.
Phone payments are processed the same day you call, though the payment may take one to two business days to post to your account. This method works well if you have questions about your bill or account while making the payment.
Paying by mail
To pay by mail, write a check or money order payable to Horry Telephone Cooperative. Include your account number on the check. Mail it to the address listed on your bill statement — typically the cooperative's main office in Conway, South Carolina.
Mailed payments take five to seven business days to arrive and be recorded on your account. To avoid late fees, mail your payment at least one week before your due date. Keep a copy of your check or a photo of the front and back for your records.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date. You can set up recurring payments through Horry Telephone Cooperative's website or by calling customer service. Choose whether you want the full bill amount or a fixed amount deducted each month.
Automatic payments are deducted on or around your due date. You can change or cancel automatic payments at any time through your online account or by calling the cooperative. Review your bill each month to make sure the automatic payment amount is correct, especially if your bill varies.
Paying in person at the Conway office
Horry Telephone Cooperative's main office is located in Conway and accepts walk-in payments during business hours. Bring your bill statement or account number and your payment method — cash, check, debit card, or credit card. A staff member will process your payment on the spot.
In-person payments are recorded immediately. This method is useful if you prefer to handle payment face-to-face or if you have questions about your account that need immediate attention.
What to do if you miss a payment deadline
If your payment is late, Horry Telephone Cooperative may charge a late fee. The amount and timing of late fees are outlined in your service agreement. Contact the cooperative as soon as possible if you know you will miss a due date — they may be able to work with you on a payment arrangement.
If your account falls significantly behind, the cooperative may suspend service. Paying as soon as you can and setting up automatic payments going forward can help you avoid this situation. Keep records of all payments you make, especially if you are catching up on past-due amounts.
Frequently Asked Questions
How do I find my account number?
Your account number appears on your bill statement, usually near the top. It is also the number you use to log into the online customer portal. If you cannot find it, call Horry Telephone Cooperative's customer service line and a representative can provide it.
Can I pay my bill with a credit card online?
Yes, most online payment systems accept credit cards, debit cards, and bank account transfers. Check the payment options shown on Horry Telephone Cooperative's website or call to confirm which payment methods are currently accepted.
How long does it take for an online payment to show on my account?
Online payments typically post within one to two business days. If you need the payment to be recorded immediately, paying in person at the Conway office is the fastest option.
What happens if I pay too much?
If you overpay, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund by contacting Horry Telephone Cooperative's customer service.
Can I set up automatic payments for a partial amount?
Yes, you can set up automatic payments for any amount you choose — the full bill, a fixed amount, or a minimum payment. You can change the amount at any time through your online account or by calling customer service.