The fastest way to pay PGW online is through their official website or mobile app, both of which process payments the same day you submit them
PGW's online payment system lets you pay from your computer or phone without calling or visiting a payment center. You can set up a one-time payment or recurring automatic payments. The website is pgworks.com, and there is also a mobile app called PGW Mobile for iOS and Android devices.
Payments made before 5 p.m. on a business day post to your account that same day. Payments made after 5 p.m. or on weekends and holidays post the next business day. You will need your account number (found on your bill) and a valid payment method — debit card, credit card, or bank account.
Key Takeaways
- Pay directly on pgworks.com or through the PGW Mobile app using a debit card, credit card, or bank account information.
- Same-day posting applies to payments submitted before 5 p.m. on weekdays; weekend and holiday payments post the next business day.
- You can make a one-time payment or set up automatic recurring payments so you never miss a due date.
- PGW does not charge a fee for online payments made with a debit card or bank account, but credit card payments may include a processing fee.
- If you cannot pay the full amount, contact PGW about payment plans or hardship programs before your bill becomes overdue.
Steps to pay on pgworks.com
Go to pgworks.com and click the "Pay My Bill" button on the homepage. You will be asked to log in or create an account. If you do not have an online account yet, select "Create Account" and enter your account number, service address, and last name. PGW will send a verification code to the email or phone number you provide.
Once logged in, select the bill you want to pay and review the amount due and due date. Choose your payment method — debit card, credit card, or bank account — and enter the details. Confirm the payment amount and submit. You will receive a confirmation number immediately; save or print this for your records.
If you want to set up automatic payments, log in to your account, go to "Billing & Payments," and select "Autopay." Choose the amount (your full bill or a fixed amount), the day of the month you want it charged, and your payment method. You can change or cancel autopay anytime from the same menu.
Payment methods and fees
PGW accepts debit cards, credit cards, and bank account payments online. Debit card and bank account payments have no fee. Credit card payments include a processing fee that varies depending on the card type and issuer — typically between 2 and 3 percent of the payment amount. The fee is added to your payment, so if you pay $100 with a credit card, you may pay $102 to $103 total.
If you prefer not to pay a fee, use your debit card or provide your bank account and routing number. Bank account payments are processed as electronic checks and take one to two business days to clear, though they post to your PGW account the same day you submit them.
Setting up autopay to avoid missed payments
Autopay removes the need to remember your due date each month. Once set up, PGW automatically charges your chosen payment method on the day you select. You can choose to pay the full bill amount or a fixed amount each month.
To change your autopay settings, log into pgworks.com, go to "Billing & Payments," and select "Autopay." You can update the payment amount, the day of the month, or the payment method. You can also pause or cancel autopay at any time — there is no penalty for doing so. If you cancel autopay, you will need to make manual payments again.
What to do if you cannot pay the full amount
If you cannot pay your bill in full by the due date, contact PGW before the bill becomes overdue. Call 215-235-1212 or use the "Contact Us" form on pgworks.com. Explain your situation and ask about payment plan options or hardship programs.
PGW offers extended payment plans that spread your balance over several months, which can lower your monthly payment. Some customers may also be referred to the Customer Assistance Program (CAP), which provides bill discounts and other support for households with limited income. The sooner you contact PGW, the more options you will have.
Troubleshooting common online payment problems
If your payment is rejected, the most common reasons are an incorrect account number, expired card, or insufficient funds in your bank account. Check that your account number matches the one on your bill exactly. If you are using a bank account, confirm your routing number is correct — a single digit error will cause the payment to fail.
If you see a charge on your card or bank account but the payment does not show on your PGW bill, wait one business day. Payments can take up to 24 hours to post even if they were processed immediately. If more than one business day has passed and the payment still does not appear, contact PGW with your confirmation number and the date you made the payment. They can trace the transaction and apply it to your account.
If you cannot access your online account or forgot your password, use the "Forgot Password" link on the login page. PGW will send a reset link to your email. If you do not receive the email within a few minutes, check your spam folder. If you still cannot reset your password, call 215-235-1212 and a representative can help you regain access.
Other ways to pay if online is not an option
If you prefer not to pay online, PGW accepts payments by phone, mail, and in person. To pay by phone, call 215-235-1212 and have your account number and payment method ready. Payments by phone are processed the same way as online payments and post the same day if submitted before 5 p.m. on a weekday.
To pay by mail, send a check or money order to the address on your bill. Include your account number on the check. Mail payments typically take 7 to 10 business days to arrive and post, so send them early if your due date is approaching. You can also pay in person at PGW payment centers or authorized retailers in Philadelphia — a list is available on pgworks.com under "Payment Locations."
Frequently Asked Questions
Is there a fee for paying my PGW bill online?
No fee applies if you pay with a debit card or bank account. Credit card payments include a processing fee of roughly 2 to 3 percent of the amount you pay. The fee is charged by the card processor, not by PGW, and is added to your total payment.
Can I pay someone else's PGW bill online?
No. The online payment system requires you to log in with the account holder's information. If you want to pay someone else's bill, call PGW at 215-235-1212 and ask about third-party payment options, or have the account holder set up autopay so the bill is paid automatically each month.
How long does it take for my online payment to show up on my bill?
Payments submitted before 5 p.m. on a weekday post the same day. Payments submitted after 5 p.m. or on weekends and holidays post the next business day. You will receive a confirmation number immediately after you submit the payment, even if it has not posted yet.
What should I do if my payment was rejected?
Check that your account number is correct and that your card or bank account has sufficient funds. If you used a bank account, verify the routing number — one wrong digit will cause the payment to fail. If the problem persists, call 215-235-1212 and a representative can help troubleshoot the issue.
Can I set up autopay for a partial payment instead of my full bill?
Yes. When you set up autopay, you can choose to pay a fixed amount each month instead of the full bill amount. This is useful if you want to make extra payments toward your balance or if you are on a payment plan. You can change the amount anytime by logging into your account and updating your autopay settings.