The three ways to pay PGW

Philadelphia Gas Works (PGW) lets you pay by phone, online, or mail. The fastest route is online through the PGW website or their mobile app — you can pay immediately and see your payment post within one business day. If you prefer to speak with someone, call PGW's customer service line at 215-235-1212 and a representative will take your payment over the phone. For mail, send a check or money order to the address printed on your bill; allow 10 to 15 business days for it to reach PGW and post to your account.

Each method works the same way: you give PGW your account number (found on your bill), the amount you want to pay, and your payment information. There is no fee for any of these methods. If you are paying late or want to avoid a service interruption, call 215-235-1212 to confirm your payment was received before the deadline on your bill.

Key Takeaways

  • Online and mobile app payments post within one business day; phone payments are immediate but require speaking with a representative.
  • Your account number is on your bill and required for any payment method.
  • Mail payments take 10 to 15 business days, so do not use this method if your bill is due soon.
  • PGW does not charge a fee for paying by phone, online, or mail.
  • If you cannot pay the full amount, call 215-235-1212 to discuss a payment plan before your service is interrupted.

Paying online or through the mobile app

Go to the PGW website (peco.com/pgw) and log into your account, or download the PGW mobile app from the Apple App Store or Google Play. You will need your account number and a username and password. If you do not have an online account yet, you can create one on the website using your account number and billing address.

Once logged in, select "Pay My Bill" and enter the amount you want to pay. You can pay with a debit card, credit card, or bank account. If you pay with a credit or debit card, the payment posts immediately. If you pay from a bank account (ACH transfer), the payment takes one business day. After you submit, you will see a confirmation number — save this for your records.

Paying by phone

Call PGW customer service at 215-235-1212. A representative will ask for your account number, the amount you want to pay, and your payment method (debit card, credit card, or bank account). The payment is processed immediately, and you will receive a confirmation number. Keep this number in case you need to verify the payment later.

Customer service is available Monday through Friday, 7 a.m. to 7 p.m., and Saturday 8 a.m. to 4 p.m. Eastern Time. If you call outside these hours, you can leave a message, but your payment will not be processed until a representative calls you back during business hours.

Paying by mail

Write a check or money order for the amount due and include your account number on the back. Mail it to the address shown on your bill. PGW's mailing address is typically Philadelphia Gas Works, P.O. Box 1284, Philadelphia, PA 19105, but confirm this on your bill because addresses can change.

Mail payments take 10 to 15 business days to arrive and post. Do not use this method if your bill is due within the next two weeks. If you are mailing a payment close to the due date, call 215-235-1212 before mailing to ask if PGW can note your payment in their system and delay any service interruption.

Setting up automatic payments

If you want to pay the same amount every month without having to remember, you can set up automatic payments through your online account. Log in to peco.com/pgw, go to "Billing & Payments," and select "Autopay." Choose whether you want to pay a fixed amount each month or the full balance due. You can change or cancel autopay anytime.

Automatic payments are deducted on the date you choose each month. If your bill amount changes, you will still be charged the fixed amount you set, so review your bill each month to make sure you are not overpaying or underpaying. If you underpay, you will owe the difference the next month.

What to do if you cannot pay the full amount

If you cannot pay your bill in full by the due date, call 215-235-1212 and ask about a payment plan. PGW offers extended payment arrangements that let you spread the cost over several months. You will need to agree on a payment schedule with a representative, and you must make each payment on time to keep the plan in place.

If you miss a payment on your plan, PGW may cancel the arrangement and move forward with service interruption. If you are struggling with heating costs, ask the representative about PGW's Customer Assistance Program (CAP), which may lower your bill based on your household income. You can also contact Community Legal Services at 215-981-3800 or the Energy Coordinating Committee at 215-561-3600 to learn about other programs that help with gas bills.

Understanding your bill due date and late fees

Your bill due date is printed on the front of your statement. PGW typically gives you 20 to 25 days from the bill date to pay. If you pay after the due date, you will be charged a late fee. The amount of the late fee varies but is usually a percentage of your bill or a flat fee — check your bill or call 215-235-1212 to confirm the exact amount.

If your payment is more than 30 days late, PGW may send you a notice of intent to interrupt service. This notice gives you a deadline to pay or set up a payment plan. If you do not respond by that deadline, PGW can shut off your gas. Once service is interrupted, you will owe a reconnection fee in addition to your unpaid balance.

Frequently Asked Questions

Can I pay my PGW bill with a credit card?

Yes, you can pay with a credit card online, through the mobile app, or by phone. There is no fee for using a credit card. If you pay online or through the app, the payment posts immediately.

What if I pay online but my payment does not show up on my bill?

Online payments take one business day to post. If more than one business day has passed and you do not see the payment, call 215-235-1212 with your confirmation number. A representative can check the status and confirm whether the payment was received.

Can I pay someone else's PGW bill?

Yes, you can pay another person's bill if you have their account number. You do not need their permission to make a payment, but you will need the account number to process it. Call 215-235-1212 or use the online portal with the account number.

What happens if I overpay my bill?

If you pay more than you owe, the extra amount becomes a credit on your account. PGW will apply it to your next bill. If you want a refund instead, call 215-235-1212 and ask for a credit adjustment.

Is there a fee for paying by phone or online?

No. PGW does not charge a fee for paying by phone, online, or mail. All three methods are free.