Ways to pay your PGW bill
Philadelphia Gas Works offers several payment methods, and you can choose whichever fits your routine. You can pay online through your PGW account, by phone, by mail, or in person at a payment location. Each method has different timing — some post to your account the same day, others take several business days.
The fastest way is usually online through the PGW website or mobile app, where payment posts within one business day. Phone payments also process quickly if you call PGW's automated line or speak to a representative. Mail and in-person payments take longer because they require physical handling and deposit time.
Key Takeaways
- Online payment through your PGW account or the mobile app posts within one business day and costs nothing.
- Phone payments work the same day you call, but you will need your account number and a bank account or card ready.
- Mail payments should be sent at least 10 business days before your due date to avoid a late fee.
- PGW has payment locations throughout Philadelphia where you can pay in person with cash, check, or card.
- If you cannot pay your full bill, contact PGW about budget billing or a payment plan before your account falls behind.
Paying online or through the PGW app
Log into your account on the PGW website at www.pgworks.com. Click "Pay My Bill" and enter the amount you want to pay. You can use a bank account (ACH transfer) or a debit or credit card. Bank account payments are free; card payments may have a small fee depending on the card type.
The PGW mobile app offers the same options and is available on iOS and Android. Payments made before 5 p.m. on a business day typically post by the next business day. If you pay after 5 p.m. or on a weekend, the payment posts the following business day.
You can set up automatic payments through your online account so your bill is paid on the same date each month. This prevents missed payments and late fees, though you should still check your bill each month to make sure the amount is correct.
Paying by phone
Call PGW's automated payment line at 215-235-1212 to pay 24 hours a day, 7 days a week. Have your account number (found on your bill) and a bank account or debit card ready. The system will walk you through the payment and confirm it immediately.
If you prefer to speak to a representative, call 215-235-1000 during business hours (Monday through Friday, 8 a.m. to 5 p.m.). A representative can answer questions about your bill, discuss payment plans, or help you set up automatic payments. Phone payments post the same business day you call.
Paying by mail
Write a check or money order payable to Philadelphia Gas Works. Include your account number on the check. Mail it to the address shown on your bill — typically Philadelphia Gas Works, P.O. Box 1378, Philadelphia, PA 19105.
Mail payments take 7 to 10 business days to reach PGW and post to your account. Send your payment at least 10 business days before your due date to avoid a late fee. If your due date is soon, use online or phone payment instead.
Keep a copy of your check or a photo of the front and back for your records. If you need proof of payment, you can log into your online account to see when the payment posted.
Paying in person at a PGW location
PGW has payment centers in Philadelphia where you can pay with cash, check, or card. The main payment center is at 2301 Market Street, Philadelphia, PA 19103. Hours are Monday through Friday, 8 a.m. to 5 p.m. (closed weekends and holidays).
You can also pay at authorized payment locations throughout the city, including some grocery stores and check-cashing businesses. Call 215-235-1000 to find a location near you. Bring your account number and your bill or a recent statement so the payment is applied correctly.
In-person payments with cash or check post within one to two business days. Card payments may post the same day. There is no fee for paying in person.
What to do if you cannot pay your full bill
If you are struggling to pay, contact PGW before your account falls behind. Call 215-235-1000 and ask about a budget billing plan or a payment arrangement. Budget billing spreads your annual gas costs evenly across 12 months so your bill is the same each month, making it easier to budget.
A payment arrangement lets you pay your current bill plus a portion of any past-due balance over several months. PGW may also refer you to community assistance programs that help with utility bills. The sooner you call, the more options are available to you.
If your account is already past due, you may face a late fee or service disconnection. Paying even a partial amount shows good faith and can prevent disconnection while you work out a plan with PGW.
Understanding your bill due date and late fees
Your bill shows a due date, usually 20 to 25 days after the bill date. Payment is considered on time if it posts to your account by the due date. If payment posts after the due date, PGW charges a late fee, typically a percentage of your bill or a flat amount (the exact fee varies).
Automatic payments and online payments are the most reliable ways to ensure your payment posts on time, since they do not depend on mail delivery. If you pay by mail, send it early enough that it arrives well before the due date.
If your payment is late, the late fee appears on your next bill. Paying late also may affect your credit report if the account is reported to credit bureaus, though this usually happens only after the account is significantly past due.
Frequently Asked Questions
Is there a fee to pay my PGW bill online?
No fee if you pay from a bank account (ACH transfer). Credit and debit card payments may have a small fee — usually 2 to 3 percent of the payment amount. The PGW website shows the fee before you confirm the payment, so you know the exact cost.
Can I pay someone else's PGW bill?
Yes, if you have their account number. You can pay online, by phone, or by mail using their account number. The payment will post to their account. For security, PGW does not allow you to change the account holder's contact information or password.
What happens if I pay too much?
The overpayment stays on your account as a credit and is applied to your next bill. If you want a refund instead, contact PGW at 215-235-1000 and request one. Refunds typically take 5 to 10 business days to arrive.
How do I know if my payment went through?
Log into your online account and check your payment history. You can also call 215-235-1000 to confirm. Online and phone payments show a confirmation number immediately; mail and in-person payments take 1 to 2 business days to appear in your account.
What if I miss my due date?
Pay as soon as you realize it. A late fee will be added to your next bill, but paying immediately stops additional fees from accumulating. If your account is more than 30 days past due, PGW may issue a disconnection notice. Contact them right away to set up a payment plan.