The three ways to pay PGW

You can pay your Philadelphia Gas Works bill online through your account, by phone, or by mail. Each method takes a different amount of time and has different deadlines, so the right choice depends on when your bill is due and how you prefer to handle money.

PGW does not charge a fee for any of these payment methods. If you use a third-party payment service or credit card processor, that service may add its own fee — but PGW itself does not.

Key Takeaways

  • Online payment through your PGW account is the fastest method and shows as received the same day you submit it.
  • Phone payments go through immediately and require your account number and a debit card or bank account.
  • Mail payments take 7 to 10 business days to reach PGW, so send them at least two weeks before the due date to avoid a late fee.
  • Your due date appears on the front of your bill, and late fees start the day after that date passes.
  • If you cannot pay the full amount by the due date, contact PGW before the deadline to discuss a payment plan.

Paying online through your PGW account

Log in to your account at pgworks.com and select "Pay My Bill" from the menu. You will need your account number (found on your bill) and either a debit card, credit card, or bank account information. Enter the amount you want to pay and the date you want it processed.

Payments submitted before 5 p.m. Eastern Time are recorded the same day. Payments submitted after 5 p.m. are recorded the next business day. This is the fastest way to pay and leaves a clear record in your online account.

Paying by phone

Call PGW's automated payment line at 215-235-1212. Have your account number and debit card or bank account ready. The system will ask you to enter your account number, confirm the amount due, and provide payment information. The payment processes immediately.

If you prefer to speak with a representative, you can call 215-235-1000 during business hours (Monday through Friday, 8 a.m. to 5 p.m. Eastern Time). A representative can take your payment over the phone and answer questions about your bill at the same time.

Paying by mail

Write a check or money order payable to "Philadelphia Gas Works" and mail it to the address printed on your bill. Include your account number on the check. Mail typically takes 7 to 10 business days to arrive, so send your payment at least two weeks before the due date.

Do not send cash through the mail. If you do not have a checking account, you can buy a money order at most grocery stores, pharmacies, or check-cashing services for a small fee.

Understanding your due date and late fees

Your due date is printed on the front of your bill, usually 20 to 25 days after the bill is issued. If you do not pay by that date, PGW charges a late fee. The amount of the late fee depends on your bill total, but it is typically a percentage of what you owe.

If you miss the due date, you can still pay without losing service immediately — but the late fee will be added to your next bill. If you continue to miss payments, PGW may shut off your gas after 60 days of non-payment. Winter shutoffs have additional restrictions in Pennsylvania, but you should not rely on that protection.

What to do if you cannot pay the full amount

Contact PGW before your due date and ask about a payment arrangement. PGW can set up a plan that lets you pay part of the bill by the due date and the rest over the next one to three billing cycles. This stops a late fee from being added and keeps your service active.

Call 215-235-1000 during business hours to discuss a payment arrangement. Have your account number ready and be prepared to say how much you can pay now and when you can pay the rest. PGW will confirm the arrangement in writing.

Setting up automatic payments

If you want to pay the same amount every month without having to remember, you can set up automatic bank draft through your PGW account online. Log in, go to "Billing & Payments," and select "Enroll in AutoPay." You choose the amount and the date each month, and the payment comes directly from your bank account.

Automatic payments are useful if your bill is roughly the same each month, but they can be a problem if your usage varies a lot — you might overpay in cool months and underpay in winter. You can change or cancel AutoPay anytime through your account.

Frequently Asked Questions

What happens if I pay after the due date?

A late fee is added to your account. Your service stays on, but the fee appears on your next bill. If you continue to miss payments for 60 days, PGW may shut off your gas. Contact PGW as soon as you realize you will be late — they can often work with you on timing.

Can I pay with a credit card?

Yes, through the online portal and the phone line. Some third-party payment processors that accept credit cards may charge a convenience fee on top of your bill, so check before you submit. Paying directly through pgworks.com or the PGW phone line with a debit card avoids extra fees.

How do I know if my payment went through?

Online and phone payments show in your account within one business day. Mail payments take 7 to 10 days. You can always log into your PGW account to see your payment history and current balance. If you do not see a payment after the expected time, call 215-235-1000 to confirm it was received.

What if I need to set up a payment plan because I owe a lot?

Call 215-235-1000 and explain your situation. PGW offers payment arrangements for past-due amounts, and you may also be referred to a hardship program if you meet income limits. The sooner you call, the more options you have before service is shut off.

Is there a way to lower my bill instead of just paying it?

PGW offers a Customer Assistance Program for households below certain income levels. This program can reduce your monthly bill. You can also ask about budget billing, which spreads your costs evenly across 12 months so you pay the same amount each month. Call 215-235-1000 to learn if you may have access to.