The three ways to pay PGW
Philadelphia Gas Works lets you pay by phone, online, or mail. The fastest route is online through their website or mobile app — you can pay immediately and see your payment post within one business day. If you prefer to call, PGW's automated system accepts payments 24/7 at 215-235-1212. For mail, send a check or money order to the address on your bill; allow 7 to 10 business days for it to reach them and post to your account.
You can also set up automatic payments from your bank account or credit card so you never miss a due date. This option removes the step of paying each month yourself, though you should still review your bill when it arrives to catch any errors or unusual charges.
Key Takeaways
- Online payment through PGW's website or app is the fastest method and posts within one business day.
- Phone payments at 215-235-1212 are available 24/7 and take effect immediately.
- Mail payments take 7 to 10 business days to post, so send them well before your due date to avoid late fees.
- Automatic payments from your bank account prevent missed payments but require you to review your bill each month for errors.
- Late fees apply if payment is not received by the due date printed on your bill.
Paying online through PGW's website or app
Go to pgworks.com and log into your account using your account number and password. If you do not have an online account yet, you can create one by entering your account number and the last four digits of your Social Security number or the phone number on file. Once logged in, select "Pay My Bill" and enter the amount you want to pay — you can pay the full balance or a partial amount.
PGW accepts payments from a checking or savings account at no extra charge. Credit and debit card payments carry a processing fee that PGW will show you before you confirm the payment. The mobile app works the same way and is available on iOS and Android. Payments made before 5 p.m. Eastern Time on a business day typically post the next day.
Paying by phone
Call 215-235-1212 to reach PGW's automated payment line. You will need your account number, which appears on your bill. The system will ask you to enter the amount you want to pay and confirm your payment method — either a checking account, savings account, or debit card. Credit cards are not accepted over the phone.
Payments made before midnight Eastern Time are processed the same day. If you call after hours or on a weekend, your payment is queued and processes the next business day. Keep your confirmation number for your records.
Paying by mail
Write a check or money order for the amount due and include the payment stub from your bill. Mail it to the address printed on your bill — this address changes depending on which payment processing center handles your account, so always use the address on your current bill rather than a previous one.
The postal service typically takes 3 to 5 business days to deliver mail in the Philadelphia area, and PGW takes another 2 to 5 business days to process and post it. To be safe, mail your payment at least 10 days before the due date. Do not send cash. If your check is lost or delayed, you may be charged a late fee even though you mailed it on time, so consider online or phone payment if you are close to the due date.
Setting up automatic payments
Log into your PGW online account and select "Autopay" or "Automatic Payments." Choose whether you want to pay the full bill amount each month or a fixed amount you set yourself. Provide your bank account or debit card information. You can change or cancel automatic payments at any time through your online account.
Automatic payments are deducted on or shortly after your bill due date. Even with autopay turned on, you should review your bill each month to make sure the charges are correct and the payment amount matches what you expect. If you notice an error, contact PGW before the payment is processed so you can adjust the amount or investigate the charge.
What happens if you miss a payment
If your payment is not received by the due date on your bill, PGW will charge a late fee. The amount of the late fee depends on your bill balance. After 30 days past due, PGW may send a disconnect notice warning that your gas service could be shut off. You have the right to request a payment arrangement if you cannot pay the full amount — call 215-235-1212 to discuss options with a representative.
If your service is disconnected, you must pay the full past-due balance plus a reconnection fee to restore gas. Winter protection rules in Pennsylvania may prevent disconnection between November and March if you meet income limits, but you still owe the debt. Contact PGW immediately if you receive a disconnect notice.
Frequently Asked Questions
Can I pay my PGW bill with a credit card online?
Yes, but PGW charges a processing fee for credit card payments made through their website or app. The fee is shown before you confirm the payment. Paying from a checking or savings account has no fee. Phone and mail payments do not accept credit cards.
How long does it take for my payment to show up on my account?
Online and phone payments typically post within one business day. Mail payments take 7 to 10 business days total — 3 to 5 days for delivery plus 2 to 5 days for PGW to process it. If you are close to your due date, use online or phone payment to avoid a late fee.
What if I pay more than I owe?
The overpayment stays on your account as a credit and is applied to your next bill. You can also request a refund by contacting PGW at 215-235-1212, though processing a refund may take several weeks. Most customers prefer to let the credit roll forward to the next month.
Can I set up automatic payments for a partial amount instead of the full bill?
Yes. When you set up autopay, you can choose a fixed dollar amount rather than the full bill amount. This is useful if you want to make two payments per month or pay a set amount while you work on catching up on arrears. You can change the amount anytime through your online account.
What should I do if my payment was rejected?
Check your email for a rejection notice from PGW — it will explain why the payment failed, usually due to insufficient funds or incorrect account information. Log back into your account and try again with corrected information, or use a different payment method. If the problem persists, call 215-235-1212 to troubleshoot with a representative.