You can pay a PGW bill one time without logging in or setting up an account

PGW's guest payment option lets you pay a single bill without creating a username and password. You enter your account number and the amount due, then choose your payment method — online, by phone, or in person. This works if you're paying someone else's bill, prefer not to store payment information online, or just want to settle one invoice without the extra steps of registration.

The guest payment process is faster than creating an account if you only need to pay once. However, if you pay PGW regularly, setting up an account gives you access to your payment history, due dates, and the ability to set up automatic payments — which can help you avoid late fees.

Key Takeaways

  • Guest payment requires your PGW account number, which appears on your bill, and the amount you owe.
  • You can pay online at PGW's website, by phone at their customer service line, or at a payment location in Philadelphia without creating a login.
  • Guest payments are processed the same way as account-holder payments and post to your bill within one to two business days.
  • If you pay PGW regularly, creating an account takes a few minutes and gives you access to your payment history and due dates.

How to find your account number

Your PGW account number is printed on your bill in the upper right corner, usually labeled "Account Number" or "Acct #". It is a nine-digit number. If you don't have your bill in front of you, you can look it up on PGW's website by entering your service address, or call PGW customer service at 215-235-1212 and provide your name and address.

Keep your account number handy when you start the guest payment process. You'll need it to confirm which bill you're paying and to ensure the payment goes to the correct account.

Paying online as a guest

Go to PGW's website and look for the "Pay My Bill" or "Make a Payment" button on the homepage. Select the option for guest or one-time payment — it may be labeled "Pay Without Logging In" or "Guest Payment". Enter your account number and the amount you want to pay.

Next, choose your payment method. PGW accepts credit cards, debit cards, and bank account transfers for online guest payments. Enter the payment details and review the total, including any processing fees that may apply. Submit the payment and you'll receive a confirmation number. Save or print this number for your records.

Paying by phone as a guest

Call PGW customer service at 215-235-1212. Tell the representative you want to make a one-time payment without creating an account. Have your account number ready and let them know the amount you want to pay.

The representative will ask for your payment method — debit card, credit card, or bank account information. They'll process the payment over the phone and give you a confirmation number. Ask them to repeat the confirmation number and the amount charged so you can verify it's correct before you hang up.

Paying in person at a PGW location

PGW has payment locations throughout Philadelphia where you can pay in cash, check, or money order without an account. The main office is at 1500 North Broad Street, Philadelphia, PA 19121. Payment centers are also located at several community locations — check PGW's website for the full list and hours.

Bring your account number and the amount you plan to pay. If paying by check or money order, make it out to Philadelphia Gas Works. You'll receive a receipt showing the payment amount and date. Keep this receipt until the payment appears on your next bill.

What happens after you pay as a guest

Guest payments are processed the same way as payments from account holders. Online and phone payments typically post within one to two business days. In-person payments may post the same day or the next business day, depending on when you pay and when PGW processes the deposit.

Check your next bill to confirm the payment was applied to your account. If you don't see it within three business days, contact PGW with your confirmation number. Keep that confirmation number until you verify the payment on your bill.

When to create an account instead

If you pay PGW more than once or twice a year, creating an account takes about five minutes and saves you time on future payments. An account lets you see your balance, due date, and payment history online without calling. You can also set up automatic payments so you never miss a due date.

To create an account, go to PGW's website and select "Enroll" or "Create Account". You'll need your account number, service address, and an email address. Set a username and password, then log in to make your first payment. From that point on, you can pay whenever you want without entering your account number each time.

Frequently Asked Questions

Is there a fee to pay as a guest?

PGW does not charge a fee for in-person or phone payments. Online payments may include a processing fee depending on your payment method — credit cards typically have a higher fee than debit cards or bank transfers. The website will show you the fee before you confirm the payment.

Can I pay someone else's PGW bill as a guest?

Yes. Enter their account number instead of yours and pay the amount shown on their bill. You don't need their permission to pay their bill, but you will need their account number. If you pay regularly for someone else, ask them to add you as an authorized user on their account so you can see the balance and due date.

What if I don't have my account number?

Call PGW at 215-235-1212 and provide your name and service address. They'll give you your account number over the phone. You can also look it up on PGW's website by entering your service address if you have online access.

How long does it take for a guest payment to show up on my bill?

Online and phone payments usually post within one to two business days. In-person payments may post the same day or next business day. Check your next bill or call PGW with your confirmation number if you don't see the payment within three business days.

Can I set up automatic payments without creating an account?

No. Automatic payments require an account so PGW can store your payment method and billing information securely. Creating an account is free and takes a few minutes, and it's the only way to set up recurring payments.