Where to pay your PGW bill

You can pay your Philadelphia Gas Works bill through their website at pgworks.com, by phone, by mail, or in person at a payment center. The online option is the fastest — you can set up a one-time payment or enroll in automatic payments without leaving your account. If you do not have internet access or prefer not to pay online, PGW accepts payments by phone at 215-235-1212 and by mail to the address printed on your bill.

Payment centers are located throughout Philadelphia, though hours vary by location. You can find the nearest one on pgworks.com under "Payment Locations" or by calling customer service. In-person payments are processed immediately, which is useful if your bill is due soon and you want confirmation the same day.

Key Takeaways

  • Online payment through pgworks.com is the fastest method and lets you choose a one-time payment or set up automatic monthly payments.
  • Phone payments at 215-235-1212 take a few minutes and work if you have your account number and a debit card or bank account ready.
  • Mail payments should be sent to the address on your bill at least 10 business days before the due date to avoid a late fee.
  • In-person payments at a PGW payment center are processed immediately and do not require internet or a phone call.
  • Late fees apply if payment is not received by the due date shown on your bill, regardless of the payment method you choose.

Paying online through pgworks.com

To pay online, go to pgworks.com and look for the "Pay My Bill" or "Make a Payment" button on the homepage. You will need your account number, which appears at the top of your paper bill or in your online account. Click the payment button and enter your account number to pull up your balance and due date.

You can then choose to pay the full amount due, a partial payment, or a different amount. PGW accepts debit cards, credit cards, and bank account transfers. If you use a credit card, PGW may charge a processing fee — the site will show you the fee amount before you confirm. Bank account payments usually have no fee. After you submit payment, you will receive a confirmation number on screen; write it down or take a screenshot for your records.

If you want to stop paying by hand each month, you can set up automatic payments on the same page. You choose the payment date and amount, and PGW withdraws it from your bank account or card on that date each month. You can change or cancel automatic payments anytime by logging into your account.

Paying by phone

Call PGW customer service at 215-235-1212 to pay by phone. Have your account number ready, along with a debit card or bank account information. A representative will walk you through the payment and give you a confirmation number when it is complete. Phone payments are processed the same day if you call before 5 p.m. on a business day.

If you call after hours or on a weekend, your payment will be processed the next business day. Keep the confirmation number they give you — it is your proof of payment if there is ever a question about whether the payment went through.

Paying by mail

To pay by mail, write a check or money order for the amount due and mail it to the address printed on your bill. Do not send cash through the mail. Include your account number on the check so PGW can match the payment to your account. Mail your payment at least 10 business days before the due date to make sure it arrives on time.

PGW processes mailed payments when they arrive, which can take several days after you drop them in the mail. If your bill is due in fewer than 10 days, use online payment, phone payment, or in-person payment instead to avoid a late fee. Keep a copy of the check or money order number for your records.

Paying in person at a PGW payment center

PGW operates payment centers in Philadelphia where you can pay cash, check, or debit card in person. Bring your bill or account number and the payment amount. Payment centers process your payment immediately, so you walk out with a receipt the same day. This is the only method where you can pay with cash.

Payment center hours vary by location, and some close on weekends or holidays. Check pgworks.com for the location nearest you and confirm the hours before you go. If you cannot reach a payment center during business hours, use online or phone payment instead.

What happens if you miss the due date

If your payment is not received by the due date on your bill, PGW will charge a late fee. The amount of the late fee is shown on your bill. Late fees add to your balance, so your next bill will be higher. If you are more than 30 days late, PGW may shut off your gas service without further notice.

If you know you will be late, call PGW at 215-235-1212 to ask about a payment plan or extension. They may be willing to work with you if you contact them before the due date. If your service is shut off, you will have to pay the full past-due balance plus a reconnection fee to restore gas.

Setting up automatic payments to avoid missed bills

Automatic payments are the easiest way to make sure you never miss a due date. When you set up automatic payments on pgworks.com, PGW withdraws the amount you choose from your bank account or card on the date you pick each month. You can change the amount or date anytime, and you can cancel automatic payments whenever you want.

Most people choose to have the full amount due withdrawn automatically on the due date. This way, you do not have to think about the bill each month. If your bill amount changes — which it does seasonally for gas — you can log into your account and adjust the automatic payment amount before the next withdrawal.

Frequently Asked Questions

Can I pay my PGW bill with a credit card online?

Yes, but PGW charges a processing fee when you pay with a credit card. The fee amount appears on the payment screen before you confirm, so you can see the total cost. Bank account payments have no fee, so if you want to avoid the charge, use that method instead.

How long does it take for an online payment to show up on my account?

Online payments usually post to your account within one business day. You will see the payment reflected in your balance the next time you log in. Keep your confirmation number until you see the payment appear, in case you need to contact PGW about it.

What if I pay online but my bill is still marked overdue?

This can happen if you pay after the due date. PGW considers a payment late if it is not received by the due date, even if you paid online the same day. To avoid this, pay at least one business day before the due date. If you have already been charged a late fee, call customer service to ask if they will remove it.

Can I set up automatic payments for a partial amount instead of the full bill?

Yes. When you set up automatic payments on pgworks.com, you choose the amount. You can set it to any dollar amount you want, though most people choose the full amount due. If you set it lower, you will still owe the difference and will need to pay it separately.

What should I do if I cannot pay my bill on time?

Call PGW customer service at 215-235-1212 before the due date to discuss your options. They may offer a payment plan that spreads the balance over several months, or they may grant a short extension. The sooner you contact them, the more options you may have.