Where and how to pay Piedmont Natural Gas
Piedmont Natural Gas offers three main ways to pay your bill: online through their website, by phone, or by mail. The fastest and most convenient method is online payment through your Piedmont account — you can pay immediately without waiting for a check to arrive. Phone payment is also quick, though you'll need your account number and a payment method ready. Mail payment takes the longest, typically 7 to 10 business days to reach Piedmont's processing center, so plan ahead if you choose this route.
To pay online, log into your Piedmont account at piedmontng.com using your account number and password. If you don't have an online account yet, you can create one in a few minutes. The site will show your current balance, due date, and payment history. You can set up a one-time payment or enroll in automatic monthly payments so you never miss a due date.
Phone payments go through Piedmont's automated system or a customer service representative. Call the number on your bill to reach the payment line. Have your account number, the amount you want to pay, and your bank account or card information ready. This method works even if you don't have internet access.
Key Takeaways
- Online payment through piedmontng.com is the fastest option and processes the same day you submit it.
- You can set up automatic monthly payments online so your bill is paid on the same date each month without you having to remember.
- Phone payments work 24/7 through an automated system or during business hours with a representative.
- Mail payments take 7 to 10 business days, so send them early if your due date is approaching.
- Your account number appears on your bill and is required for any payment method.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date and incurring a late fee. Once you enroll, Piedmont withdraws your payment automatically each month on a date you choose. You control the amount and can change or cancel the arrangement at any time through your online account.
To set up automatic payments online, log into your account, find the payment or billing section, and look for the autopay or recurring payment option. You'll provide your bank account or card information once, and Piedmont will use it each month. If you prefer not to use the website, call the number on your bill and ask a representative to set it up for you over the phone.
What to do if you can't pay by the due date
If you know you won't be able to pay by your due date, contact Piedmont before the date arrives. Calling ahead gives you a better chance of working out a payment arrangement rather than having a late fee added to your account. Piedmont may offer a short extension or a plan to split your payment across two or more dates.
Late fees are typically a percentage of your unpaid balance and are added to your next bill. If your account falls significantly behind, Piedmont may disconnect your service, so reaching out early is important. You can find the customer service number on your bill or at piedmontng.com.
Understanding your bill and payment due date
Your Piedmont bill shows the amount due, the due date, and the date the bill was issued. The due date is usually 15 to 20 days after the bill date. If you pay online or by phone, the payment posts immediately or within one business day. If you mail a check, allow at least 7 to 10 days for it to arrive and be processed.
Your bill also breaks down your charges: the cost of the gas you used, delivery fees, taxes, and any other adjustments. Understanding these sections helps you spot billing errors and know what you're paying for. If something looks wrong, contact Piedmont's customer service before you pay — they can investigate and correct errors.
Payment methods and security
Piedmont accepts payments by bank account (electronic funds withdrawal), debit card, and credit card. Bank account payments are often the cheapest option because Piedmont doesn't charge a fee for them. Credit and debit card payments may carry a small processing fee, which Piedmont will disclose before you confirm the payment.
When you pay online or by phone, your payment information is encrypted and secure. Never share your account number, PIN, or payment details via email or text, and be cautious of unsolicited calls claiming to be from Piedmont asking for payment information. If you're unsure whether a call is legitimate, hang up and call the number on your bill instead.
Paying in person or through third-party services
Some Piedmont customers can pay in person at authorized payment locations, though this option varies by region. Check piedmontng.com or call customer service to find payment locations near you. Third-party payment services like Western Union or MoneyGram may also accept Piedmont payments, but they typically charge a fee on top of your bill amount.
In-person and third-party payments take longer to post to your account than online or phone payments, so plan accordingly if your due date is soon. If you use a third-party service, keep your receipt as proof of payment in case there's a delay in posting.
Frequently Asked Questions
What happens if my payment is late?
A late fee is added to your account, usually calculated as a percentage of your unpaid balance. The exact fee amount is shown on your bill. If your account remains unpaid for 30 days or more, Piedmont may disconnect your service. Contact customer service immediately if you're behind to discuss a payment plan.
Can I change my payment due date?
Yes. Log into your online account or call customer service to request a different due date. Piedmont typically allows you to choose a date between the 1st and the 28th of each month. This is helpful if your income arrives on a specific date each month.
Is there a fee to pay online or by phone?
Piedmont does not charge a fee for online payments made through their website or for phone payments made through their automated system. Some third-party payment services may charge a fee, so check before you use them.
What if I don't receive my bill?
Log into your online account to view your current balance and due date. You can also call customer service to confirm what you owe. If you're not receiving paper bills, ask about switching to paperless billing through your online account, which sends you an email when your bill is ready.
Can I pay someone else's Piedmont bill?
Yes, but you'll need their account number. You can pay online using their account number without logging into their account, or you can call and provide the account number to a representative. The payment will be credited to that account.