Piedmont Natural Gas online bill pay works through their website or mobile app, and takes about five minutes to set up
Piedmont Natural Gas offers two main ways to pay online: through their website at piedmontng.com or through their mobile app. Both routes let you make a one-time payment or set up automatic recurring payments. You'll need your account number (found on your bill) and a bank account or debit card to get your free guide.
The online payment system processes most payments within one business day. If you're paying close to your due date, call Piedmont at 1-800-752-7504 to confirm the payment will post in time — this matters because late payments can trigger a reconnection fee if your service is shut off.
Key Takeaways
- You can pay online through piedmontng.com or the Piedmont Natural Gas mobile app using a bank account or debit card.
- One-time payments process within one business day, so plan ahead if you're paying near your due date.
- Automatic payments let you set a fixed amount or pay your full bill each month without logging in again.
- If you don't have online access, you can pay by phone at 1-800-752-7504 or by mail using the payment coupon on your bill.
- Piedmont does not charge a fee for online payments made through their official website or app.
Setting up a one-time payment on the Piedmont website
Go to piedmontng.com and look for the "Pay My Bill" button, usually near the top of the homepage. Click it and enter your account number and ZIP code to pull up your account. You'll see your current balance and due date.
Select the amount you want to pay — you can pay the full balance, a partial amount, or a specific dollar figure. Then choose your payment method: bank account (ACH transfer) or debit card. Bank account payments are free; debit card payments may carry a small fee depending on the processor Piedmont uses that day. Enter the payment date you want (same day or a future date) and confirm.
You'll receive a confirmation number immediately. Write it down or take a screenshot. Piedmont will send you an email receipt within a few hours, and the payment will show in your account within one business day.
Using the Piedmont Natural Gas mobile app
Download the Piedmont Natural Gas app from the Apple App Store or Google Play. Open it and sign in with your account number and the password you created on the website, or create a new account if this is your first time.
Once logged in, tap "Pay My Bill" and follow the same steps as the website: enter the amount, choose your payment method, and select the payment date. The app shows your payment history and upcoming due dates, which can help you plan ahead if you know your bill will be higher in winter months.
Setting up automatic monthly payments
Automatic payments remove the need to log in each month. On the Piedmont website or app, look for "Autopay" or "Automatic Payment" in the account settings menu. You'll choose whether to pay a fixed amount each month or your full bill balance.
If you choose a fixed amount, make sure it covers your typical bill — if it doesn't, you'll still owe the difference. If you choose to pay your full balance, Piedmont will charge your bank account or card for whatever the bill is that month. You can change or cancel automatic payments anytime, and Piedmont will send you a reminder email a few days before each payment is scheduled.
Automatic payments are useful if your bill is stable, but less helpful if your usage swings sharply between seasons. In that case, a one-time payment each month gives you more control.
What to do if your online payment doesn't go through
If you see an error message during payment, the most common causes are a mistyped account number, an expired debit card, or insufficient funds in your bank account. Go back and double-check your account number against your bill — it's usually a 10-digit number near the top.
If your bank account or card was declined, contact your bank first to make sure there are no fraud blocks or holds on your account. Then try the payment again. If it still fails, call Piedmont at 1-800-752-7504 and ask to pay over the phone instead. They can take a payment by phone within minutes and confirm it posts the same day.
If you paid online but don't see the payment reflected in your account after two business days, log back in and check your payment history. If the payment shows as "pending" or "processing," wait one more day. If it shows as "failed" or doesn't appear at all, call Piedmont to confirm whether the payment went through.
Payment options if you can't pay online
Not everyone has internet access or a bank account. Piedmont offers other ways to pay: by phone at 1-800-752-7504 (available 24/7), by mail using the payment coupon printed on your bill, or in person at a local payment center if your area has one. You can also set up automatic payments through your bank's bill pay feature, which sends a check to Piedmont on the date you choose.
Phone payments take a few minutes and post the same day. Mail payments take 7 to 10 days to arrive and post, so send them at least two weeks before your due date to avoid a late fee. Bank bill pay is free and usually posts within 3 to 5 business days.
Avoiding late fees and service disconnection
Your due date is printed on your bill. If you don't pay by that date, Piedmont may charge a late fee (the amount varies by state and contract). If you don't pay within 30 days of the due date, Piedmont can shut off your service without further notice in most states.
If you're short on money, contact Piedmont before your due date. They offer budget billing (which spreads your annual costs into equal monthly payments) and hardship programs in some states. These won't erase what you owe, but they can make payments more manageable and prevent disconnection while you catch up.
Frequently Asked Questions
Does Piedmont charge a fee to pay online?
No fee for bank account (ACH) payments through piedmontng.com or the app. Debit card payments may include a small processing fee — Piedmont will show you the fee amount before you confirm the payment, so you can choose your payment method accordingly.
Can I pay someone else's Piedmont bill online?
Only if you have their account number and they've authorized you to pay. You cannot access another person's account without their permission. If you're paying for a family member or tenant, ask them for their account number and use it to make the payment.
What time of day does an online payment post?
Piedmont processes online payments throughout the day and posts most within one business day. The exact time depends on when you submit the payment and your bank's processing schedule. If you're paying on your due date, call Piedmont first to confirm the payment will post in time.
Can I schedule a payment for a future date?
Yes. When you make a one-time payment online, you can choose the date you want the payment to process — same day or up to 30 days in the future. This is useful if you know you'll have money on a specific date but not today.
What happens if I set up automatic payments but my bill changes?
If you chose a fixed amount, that amount stays the same each month regardless of your bill. You'll owe any difference. If you chose to pay your full balance, Piedmont charges whatever the bill is that month. You can log in anytime to change the amount or switch between fixed and full-balance payments.