Where to pay your Piedmont Natural Gas bill
Piedmont Natural Gas offers four main ways to pay: online through their website, by phone, by mail, or in person at a payment location. The fastest and most convenient option for most people is online payment through the Piedmont Natural Gas customer portal, which processes immediately and requires only your account number and a payment method.
If you prefer not to use the internet, you can call Piedmont's payment line at 1-888-251-5325 to pay by phone with a debit card or bank account. Payments made by phone are typically processed the same business day. Mailing a check takes 7 to 10 business days to reach Piedmont and clear, so mail only if you have time before your due date.
Some Piedmont service areas also have in-person payment locations, though these vary by region. Check your bill or call customer service to find the nearest office in your area.
Key Takeaways
- Online payment through the Piedmont Natural Gas website is the fastest method and processes on the same day you submit it.
- Phone payments at 1-888-251-5325 work with debit cards or bank accounts and also process same-day.
- Mailed checks take 7 to 10 business days to arrive and clear, so send them early if your due date is soon.
- Your account number appears on your bill and is required for all payment methods.
- Late fees apply if payment is not received by the due date shown on your bill, regardless of when you submit it.
Setting up automatic payments
Piedmont Natural Gas allows you to set up automatic monthly payments so you never miss a due date. You can arrange this through the online portal by linking a bank account or debit card, or by calling customer service at 1-888-251-5325. Automatic payments deduct the full amount due on or shortly after your due date each month.
Before setting up automatic payments, make sure the bank account or card you link has enough funds available on the due date. If a payment fails due to insufficient funds, you may be charged a returned payment fee in addition to any late fees. You can change or cancel automatic payments anytime through your account settings or by calling customer service.
Understanding your bill due date and late fees
Your due date appears clearly on your Piedmont Natural Gas bill, usually 15 to 20 days after the bill is issued. If you do not pay by this date, Piedmont will charge a late fee. The amount of the late fee varies by state and service area, so check your bill or contact Piedmont directly for the exact fee that applies to your account.
If your payment is more than 30 days late, Piedmont may disconnect your gas service. Once disconnected, you will need to pay the full overdue balance plus a reconnection fee to restore service. Reconnection can take several business days, so it is important to contact Piedmont as soon as you know you will be late.
What to do if you cannot pay on time
If you are struggling to pay your bill, contact Piedmont Natural Gas before your due date. Customer service representatives can discuss payment arrangements, which allow you to split your bill into smaller payments over several weeks. Payment arrangements do not erase the debt, but they prevent late fees and disconnection as long as you stick to the agreed schedule.
Piedmont also offers budget billing in some areas, which averages your annual gas costs into equal monthly payments. This makes your bill more predictable and can help you budget. Ask about this option when you call, or check your online account to see if it is available for your address.
If you are experiencing financial hardship, you may also be able to access energy assistance programs through your state or local government. These programs can help pay part or all of your bill. Contact your local community action agency or call 211 to find programs in your area.
Paying your bill online step by step
To pay online, go to the Piedmont Natural Gas website and log into your account using your username and password. If you do not have an online account, you can create one by entering your account number and other identifying information. Once logged in, look for the "Pay My Bill" or "Make a Payment" button, usually found on the account dashboard.
Enter the amount you want to pay—you can pay the full bill or a partial amount. Select your payment method: debit card, credit card, or bank account. Bank account payments typically have no fee, while credit card payments may include a processing fee. Review the payment details and confirm. The payment processes immediately, and you will receive a confirmation number by email.
Keep your confirmation number for your records. If you need to dispute the payment later or verify it went through, you will need this number. You can also view your payment history in your online account anytime.
Paying by phone or mail
To pay by phone, call 1-888-251-5325 and have your account number ready. A representative will ask which payment method you want to use—debit card or bank account—and process the payment while you are on the phone. You will receive a confirmation number at the end of the call. Write this down or ask the representative to email it to you.
To pay by mail, write a check or money order payable to Piedmont Natural Gas. Include your account number on the check. Mail it to the address shown on your bill under "Payment Address"—do not mail it to the customer service address. Mail payments take 7 to 10 business days to arrive and clear, so send your payment at least two weeks before your due date to avoid late fees.
Frequently Asked Questions
Can I pay my Piedmont Natural Gas bill with a credit card?
Yes, you can pay with a credit card online or by phone. However, Piedmont or their payment processor may charge a convenience fee for credit card payments, typically 2 to 3 percent of the amount paid. Bank account payments usually have no fee, so that is the most cost-effective option if you have one available.
What happens if I pay after the due date?
Piedmont will charge a late fee if your payment arrives after the due date shown on your bill. If your account remains unpaid for 30 days or more, Piedmont may disconnect your gas service. Contact them immediately if you know you will be late so you can arrange a payment plan before disconnection occurs.
How do I know if my payment went through?
Online and phone payments process immediately and you receive a confirmation number. Check your online account within a few hours to see the payment posted. For mailed checks, allow 7 to 10 business days and then check your account or call customer service to confirm it cleared.
Can I change my due date?
Piedmont does not typically allow customers to change their due date, as it is tied to your meter reading cycle. However, if you have a specific hardship or need, contact customer service to discuss your situation. They may be able to work with you on payment arrangements or other options.
What if I overpay my bill?
If you pay more than you owe, the extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund of the overpayment by contacting customer service, though this may take several weeks to process.