Paying your Piedmont Natural Gas bill online through piedmontng.com
Piedmont Natural Gas offers an online bill payment option through their website at piedmontng.com. You can log into your account, view your current bill, and pay it directly without calling or mailing a check. The payment posts to your account immediately, though the funds may take one to two business days to clear from your bank.
To pay online, you'll need your account number (found on your bill) and online login credentials. If you don't have an account set up yet, you can create one on the Piedmont Natural Gas website before making your first payment.
Key Takeaways
- Log into piedmontng.com with your account number and password to view and pay your bill in one place.
- Online payments post immediately to your account, though your bank may take one to two business days to process the transaction.
- You can set up a one-time payment or enroll in automatic recurring payments so you never miss a due date.
- If you don't have an online account yet, create one on the Piedmont Natural Gas website before your next bill is due.
- Payment options typically include bank account transfers and credit or debit cards, though card payments may carry a processing fee.
Creating your online account on piedmontng.com
Before you can pay online, you need to set up an account on the Piedmont Natural Gas website. Go to piedmontng.com and look for a "Register" or "Create Account" link on the homepage. You'll be asked to enter your account number (the number on your gas bill), your service address, and a password you choose.
Once you've created your account, you can log in anytime to see your current balance, billing history, and due dates. Keep your login information in a safe place so you can access it whenever you need to make a payment.
Steps to pay a bill online
After logging into your account on piedmontng.com, look for a "Pay My Bill" or "Make a Payment" button. Click it to see your current balance and due date. The website will then ask you to choose your payment method and enter the amount you want to pay.
Select whether you want to pay from a bank account (usually free) or a credit or debit card (which may have a fee). Enter the payment details and confirm the transaction. You'll receive a confirmation number on screen — write it down or take a screenshot for your records. The payment will show as pending on your account right away.
Setting up automatic payments
If you want to avoid logging in each month, you can enroll in automatic recurring payments through piedmontng.com. This option lets you choose a payment date each month and have the amount withdrawn automatically from your bank account. Most people set it for a few days after their bill is due, giving them time to review the charges first.
To set up automatic payments, log into your account, find the "Autopay" or "Recurring Payments" section, and follow the prompts. You can change or cancel automatic payments anytime by logging back in and updating your preferences. Piedmont Natural Gas will send you a confirmation email when you enroll.
Payment methods and fees
Piedmont Natural Gas accepts payments through bank account transfers (also called ACH or electronic check) and credit or debit cards. Bank account transfers are usually free and take one to two business days to process. Credit and debit card payments may carry a processing fee — the website will show you the exact fee before you confirm the payment.
If you're paying by mail, you can still send a check to the address listed on your bill, though online payment is faster and gives you an immediate confirmation. Some customers use online payment for their regular monthly bill and mail a check only if they need to dispute a charge or have a question about their account.
What to do if your payment doesn't go through
If your online payment is rejected, the most common reasons are an expired card, insufficient funds in your bank account, or a mismatch between the address you entered and the one on file with your bank. Check your confirmation email — it will usually explain why the payment failed.
Try the payment again with corrected information, or contact Piedmont Natural Gas directly if the problem continues. You can call their customer service number (listed on your bill) or use the "Contact Us" option on piedmontng.com. If your payment is late, ask about a grace period or payment plan to avoid a service interruption.
Keeping track of your payments and bill history
Your piedmontng.com account stores a record of every payment you've made and every bill you've received. Log in anytime to download past bills, see what you paid and when, and check your current balance. This history is useful if you need to dispute a charge or verify that a payment went through.
Save or print your payment confirmation numbers, especially if you're paying a large amount or catching up on a past-due balance. These confirmations prove you paid on time if there's ever a question about your account. Most online accounts let you download a PDF of your bill for your own records.
Frequently Asked Questions
How long does it take for an online payment to show up on my bill?
The payment shows as pending on your account immediately after you submit it online. It typically takes one to two business days for the funds to clear from your bank and post as a completed payment. If you're paying close to your due date, use the mail or call Piedmont Natural Gas to confirm they received it in time.
Can I pay my bill if I don't have a bank account?
You can pay by credit or debit card through piedmontng.com, though a processing fee will apply. If you don't have either, you can mail a check or money order to the address on your bill, or call Piedmont Natural Gas to ask about other payment options in your area.
What if I forgot my piedmontng.com password?
Go to the Piedmont Natural Gas login page and click "Forgot Password." You'll be asked to enter your account number and email address. Piedmont will send you a link to reset your password. If you don't receive the email, check your spam folder or contact customer service for help.
Can I pay someone else's Piedmont Natural Gas bill online?
You can pay another person's bill if you have their account number and know their service address. However, the account holder should set up the online account themselves for security reasons. If you need to pay for a family member or tenant, ask them to create the account and give you permission to make payments, or contact Piedmont Natural Gas about authorized user options.
Is it safe to pay my bill online?
Piedmont Natural Gas uses encryption to protect your payment information on piedmontng.com. Never share your password with anyone, and always log out when you're done. If you see charges on your account that you didn't make, contact Piedmont Natural Gas immediately to report fraud.