Piedmont Wallet is Piedmont Natural Gas's online payment platform where you can pay your bill, set up automatic payments, and view your account details from one place
Piedmont Wallet is the digital hub for managing your Piedmont Natural Gas account. Instead of writing a check or calling a payment line, you log in to Wallet, see your current balance, and choose how to pay — one time or on a schedule. The platform also stores your billing history and lets you track usage patterns, which can help you spot unusual charges or plan for seasonal rate changes.
You do not need to create a separate account if you are already a Piedmont customer. Your existing account information links directly to Wallet. If you have not set up online access yet, you will need your account number (on your bill) and a valid email address to get your free guide.
Key Takeaways
- Piedmont Wallet lets you pay your bill online, by phone, or through automatic bank transfers without leaving the platform.
- You can view your full billing history, current balance, and usage data once you log in, which helps you understand what you are paying for.
- Setting up automatic payments through Wallet means your bill gets paid on the same day each month, reducing the risk of late fees.
- Wallet is free to use, and Piedmont does not charge extra fees for online payments made through the platform.
How to set up your Piedmont Wallet account
Go to the Piedmont Natural Gas website and look for the "Wallet" or "Pay My Bill" link, usually in the top navigation or under "Customer Service." Click it and select "Create Account" or "Register." You will be asked for your account number (found on your bill), your email address, and a password you choose.
Piedmont will send a verification email to confirm your address. Click the link in that email within 24 hours to activate your account. Once verified, you can log in immediately and see your current balance and due date. If you do not receive the verification email, check your spam folder or request a new one from the login page.
Making a one-time payment in Wallet
Log in to your Wallet account and select "Pay Now" or "Make a Payment." The platform will show your current balance and due date. Enter the amount you want to pay — you can pay the full balance, a partial amount, or more than you owe if you want a credit on your account.
Choose your payment method: bank account (ACH transfer), debit card, or credit card. Bank transfers are free and typically process within one to two business days. Debit and credit card payments may carry a small processing fee, which Piedmont will disclose before you confirm. Review the payment details, confirm the amount and date, and submit. You will receive a confirmation number immediately and a receipt by email.
Setting up automatic payments
Automatic payments remove the step of logging in each month. In Wallet, go to "Autopay" or "Recurring Payments" and select "Set Up Autopay." Choose whether you want to pay the full bill amount each month or a fixed amount you specify. Then pick your payment method (bank account is recommended because it is free) and the day of the month you want the payment to go through.
Most customers choose a date a few days after their bill is issued, which gives them time to review the charges before the payment leaves their account. You can change or cancel autopay at any time by logging back into Wallet — there is no penalty for stopping it. If you cancel, you will need to make manual payments again, so mark your calendar or set a phone reminder.
Understanding your bill and usage in Wallet
Once you log in, Wallet displays your current bill with a breakdown of charges: the cost of gas used, delivery fees, taxes, and any adjustments or credits. Click on each section to see more detail. This helps you spot whether your bill is higher than usual or if a charge looks wrong.
Wallet also shows your usage history — how many therms (units of gas) you used each month for the past year or more. Compare your usage month to month to see seasonal patterns. A sudden spike in winter is normal, but a spike in summer or a jump compared to last year's same month might signal a leak or a meter problem. If something looks off, contact Piedmont's customer service with your bill and usage data in hand.
Troubleshooting common Wallet issues
If you forget your password, click "Forgot Password" on the login page. Piedmont will email you a reset link. If you do not receive it, check your spam folder or try again after a few minutes — sometimes the email system is slow.
If your payment shows as "pending" longer than expected, it is usually still processing. Bank transfers typically take one to two business days; card payments are often faster. If a payment is more than three business days old and still shows pending, or if it shows as declined, contact Piedmont directly with your confirmation number. Do not make another payment until you confirm the first one failed, or you may pay twice.
If you see a charge in Wallet that you do not recognize, do not ignore it. Log the date and amount, then call Piedmont's customer service line. Have your account number and bill ready. Piedmont can explain the charge or investigate if it is an error. Most billing disputes are resolved within one billing cycle if you report them promptly.
When to contact Piedmont customer service instead of using Wallet
Wallet handles payments and bill viewing, but some issues require a phone call. If you want to report a gas leak, discuss a high bill, set up a budget billing plan, or ask about hardship programs, contact Piedmont directly. You can find the customer service number on your bill or on the Piedmont website. Have your account number ready.
If you are having trouble accessing Wallet itself — you cannot log in, the site is down, or you get an error message — call customer service rather than trying repeatedly. They can reset your account or confirm whether the platform is experiencing outages.
Frequently Asked Questions
Is there a fee to use Piedmont Wallet?
No. Piedmont does not charge to use Wallet or to make payments through it. If you pay by bank transfer, there is no fee. Credit and debit card payments may include a processing fee set by the payment processor, which Piedmont discloses before you confirm the payment.
Can I pay my bill without creating a Wallet account?
Yes. You can pay by phone, mail, or automatic bank draft without using Wallet. However, Wallet is the easiest way to see your balance and history online. You can also pay in person at a Piedmont office or authorized payment location if one is near you.
What happens if my automatic payment fails?
Piedmont will attempt the payment again, usually within a few days. You will receive a notification by email or mail. If it fails a second time, log into Wallet and make a manual payment, or call customer service to troubleshoot. Do not ignore a failed autopay — late fees apply if your bill is not paid by the due date.
Can I see my usage data to lower my bill?
Yes. Wallet shows your monthly usage in therms. Compare your usage to past months and years to spot patterns. Winter heating will always use more gas than summer. If your usage is unusually high, check for drafts, a faulty thermostat, or a gas leak. Piedmont's website also has energy-saving tips you can try.
How do I dispute a charge on my Piedmont bill?
Contact Piedmont customer service with your account number, the date of the charge, and the amount. Explain why you think it is wrong. Piedmont will investigate and respond within a set timeframe — usually one to two billing cycles. Keep records of your calls and any reference numbers they give you.