Piedmont Natural Gas online bill pay works through their website or mobile app, and takes a few minutes to set up the first time
Piedmont Natural Gas customers in North Carolina, South Carolina, and Tennessee can pay online through the company's official website at piedmontng.com. You log in with your account number and password, then choose a payment date and amount. The payment posts to your account within one to two business days, though you can schedule it for a future date if you prefer.
You do not need to create a separate account — if you receive a Piedmont bill, you already have the login credentials you need. Your account number appears on your bill, usually in the upper right corner. If you have never logged in before, you will set up a password during your first visit.
The online system accepts bank transfers (ACH), debit cards, and credit cards. Bank transfers are free; debit and credit card payments carry a fee that Piedmont discloses before you confirm the payment. You can also set up automatic recurring payments so the bill comes out on the same date each month.
Key Takeaways
- Log in at piedmontng.com with your account number and create a password if this is your first time.
- Bank transfers (ACH) are free, but debit and credit card payments charge a fee shown before you submit.
- You can pay immediately or schedule a payment for any future date within the billing cycle.
- Automatic recurring payments prevent missed payments and take the same payment method you choose each month.
- Payments posted through online bill pay typically reach your account within one to two business days.
Setting up your online account for the first time
Go to piedmontng.com and select "Pay My Bill" or "Login" from the homepage. Enter your account number (found on your bill) and click "New User" or "Register." Piedmont will ask for your service address and the zip code associated with your account to verify your identity.
Create a password that you will remember — Piedmont requires at least eight characters, including uppercase and lowercase letters, a number, and a special character. Write this down or store it in a password manager. Once your account is set up, you can log in anytime to view your balance, payment history, and usage.
If you have trouble logging in, Piedmont's website has a "Forgot Password" link that will send a reset email to the address on file. If you do not receive it within a few minutes, check your spam folder. Contact Piedmont's customer service at 1-800-752-7504 if the reset does not work.
Choosing a payment method and scheduling
Once you are logged in, select the amount you want to pay. You can pay your full bill, a partial amount, or more than the minimum due. Piedmont shows your current balance and due date at the top of the payment screen.
Choose your payment method: bank account (ACH), debit card, or credit card. Bank transfers are free and typically post within one to two business days. Debit and credit card payments charge a convenience fee — the exact amount appears on the screen before you confirm, so you know the total cost before you commit.
Select your payment date. You can pay immediately, or choose any date up to your due date or slightly beyond. If you schedule a payment for a future date, Piedmont will send you a confirmation email. The payment will process on the date you chose, so plan ahead if you are close to your due date.
Setting up automatic payments to avoid missed bills
Automatic payments remove the need to log in each month. From your account dashboard, select "Enroll in AutoPay" or "Set Up Recurring Payment." Choose the payment method (bank account, debit, or credit card), the amount (usually your full bill), and the date each month when you want it to come out.
Most customers choose the date their paycheck arrives or a few days after their bill due date. Piedmont will send you a confirmation email with the details. You can change or cancel automatic payments anytime by logging back in — there is no penalty for stopping.
Automatic payments are especially useful if you travel, work irregular hours, or simply want one less thing to remember. You can still log in anytime to see your balance and payment history, even with AutoPay turned on.
What to do if your payment does not post or you need to dispute it
Payments made through online bill pay typically appear in your account within one to two business days. If you paid by bank transfer (ACH), the money leaves your bank account immediately but may take a day or two to show as received by Piedmont. If you paid by debit or credit card, it may take slightly longer.
Log in to your account and check your payment history to confirm the payment went through. You should see the transaction listed with the date it was processed. If more than two business days have passed and the payment does not appear, contact Piedmont at 1-800-752-7504 with your confirmation number (sent in your email receipt).
Keep your email confirmation for every payment you make. If there is ever a dispute about whether you paid, you have proof of the transaction date and amount. Piedmont can look up the payment using your confirmation number and account number.
Other ways to pay if online does not work for you
Online bill pay is the fastest and most convenient option, but Piedmont offers other methods. You can mail a check to the address on your bill, call 1-800-752-7504 to pay by phone with a debit or credit card, or pay in person at a Piedmont office or authorized payment location.
Phone payments work the same way as online payments — you provide your account number and payment method, and the payment posts within one to two business days. There is a fee for phone payments, just as there is for card payments online.
If you mail a payment, allow at least one week for it to arrive and post. Piedmont recommends mailing at least ten days before your due date to avoid a late payment. Always include your account number on the check so Piedmont can match it to your account.
Frequently Asked Questions
Can I pay my Piedmont bill with a credit card online without a fee?
No. Credit card payments online carry a convenience fee that Piedmont charges and discloses before you confirm the payment. Bank transfers (ACH) from your checking account are free. If you want to avoid fees, use ACH or mail a check.
What time of day does my automatic payment come out?
Piedmont does not specify an exact time. Automatic payments process on the date you choose, but the time varies. Plan as if the payment could come out anytime during that day, so your bank account has the funds available from the start of the day.
Can I change my payment date after I set up AutoPay?
Yes. Log in to your account, find your AutoPay settings, and select a new date. The change takes effect on your next scheduled payment. You can also pause or cancel AutoPay anytime without penalty.
What if I pay online but my bill shows as unpaid the next day?
Online payments take one to two business days to post. If you paid by bank transfer, the money has left your account but Piedmont has not yet received and recorded it. Check back in one or two days. If it still does not appear, contact Piedmont with your confirmation number.
Is it safe to enter my bank account information on the Piedmont website?
Piedmont's website uses encryption to protect your information. Your bank details are not stored on the site after the payment is processed. If you are uncomfortable entering bank information online, you can mail a check or call to pay by phone instead.