Where and how to pay Piedmont Natural Gas
Piedmont Natural Gas offers three main ways to pay your bill: online through their website, by phone, or by mail. The fastest route is online at piedmontng.com — you can log into your account and pay immediately without waiting for a representative. If you prefer to speak with someone, call the customer service number on your bill and a representative will process your payment over the phone.
Mailing a check is the slowest option because the payment takes several days to arrive and be processed. If you mail a payment, send it to the address printed on your bill, not to the company's main office. Include your account number on the check so the payment reaches the right account.
Piedmont also offers automatic bank draft, where the company withdraws your bill amount directly from your checking account on a set date each month. You can set this up online or by calling customer service. Automatic payment removes the risk of forgetting a due date and typically arrives on time.
Key Takeaways
- Online payment at piedmontng.com is the fastest method and processes immediately when you log into your account.
- Phone payment through customer service lets you pay by credit card, debit card, or bank account, though a fee may apply depending on your payment method.
- Automatic bank draft ensures your bill is paid on the same date each month without you having to take action.
- Mailed checks take five to seven business days to process, so mail early if your due date is approaching.
- Your account number appears on your bill and is required for any payment method to ensure the money reaches your account.
Setting up online account access
To pay online, you first need to create or log into your Piedmont account on their website. If you do not have an online account yet, go to piedmontng.com and select the option to register. You will need your account number (on your bill), your service address, and a valid email address.
After you register, you can log in anytime to view your bill, see your payment history, and make a one-time payment. The website also shows your usage history, which helps you spot unusual spikes in gas consumption that might signal a leak or equipment problem.
Keep your login information secure and update your password regularly. If you forget your password, use the "Forgot Password" link on the login page to reset it through your email.
Payment methods and any associated fees
Piedmont accepts payment by bank account (checking or savings), debit card, and credit card. The payment method you choose may affect whether a fee applies. Bank account payments typically have no fee, while credit card and debit card payments often include a processing fee that Piedmont or a third-party processor charges.
The exact fee amount varies depending on the payment processor and your card type. When you select your payment method online or by phone, the system will show you the fee before you confirm the payment. This way you can decide whether to pay by card or switch to a bank account to avoid the charge.
If you use automatic bank draft, there is no fee — the payment comes directly from your account on the date you choose.
What to do if your payment is late
If your bill is not paid by the due date shown on your statement, Piedmont will typically add a late fee to your next bill. The amount of this fee depends on your state and Piedmont's tariff rules. A late payment also appears on your account record and may affect your credit score if it is reported to credit bureaus.
If you know you will miss the due date, contact Piedmont customer service before the deadline. Some customers are able to arrange a short extension or a payment plan, though this depends on your account history and the reason for the delay. Calling ahead is better than letting the bill go unpaid, because it shows good faith and gives the company a chance to work with you.
If your service is disconnected for non-payment, reconnection typically requires payment of the full overdue balance plus a reconnection fee. Reconnection can take one to three business days.
Automatic payment setup and changes
To enroll in automatic bank draft, log into your online account and look for the "Billing" or "Payment Options" section. Select automatic payment, choose the date you want the payment to come out each month (usually between the 1st and 28th), and provide your bank account information. You can also call customer service to set this up by phone.
Once automatic payment is active, Piedmont will withdraw your bill amount on the date you selected each month. You will still receive a bill in the mail or by email (if you opted for paperless billing) showing what was charged. Review each bill to make sure the amount is correct.
To change or cancel automatic payment, log into your account online or call customer service. Changes usually take effect within one to two billing cycles. If you cancel automatic payment, you will need to pay your bills manually going forward.
Paperless billing and bill delivery options
Piedmont offers paperless billing, where your bill is sent to your email instead of printed and mailed. To switch to paperless, log into your account online and select the option to receive bills electronically. You will receive an email on or near your bill date with a link to view and download your bill.
Paperless billing is faster than waiting for mail and makes it easier to find past bills — they stay in your email or you can download them to a folder. It also reduces paper waste. If you ever need a printed copy, you can print it from the email or request one from customer service.
If you prefer to keep receiving paper bills, you can stay on the mailing list. Some customers use a mix: they receive bills by mail but also set up email notifications when a bill is ready, so they know to pay it even if the paper copy has not arrived yet.
Troubleshooting common payment problems
If your online payment does not go through, the most common reasons are an incorrect account number, a problem with your bank account or card, or a temporary website issue. Try logging out and logging back in, then attempt the payment again. If it still fails, check that your bank account or card has sufficient funds and that the card has not expired.
If you paid by check and the payment does not show up on your account after two weeks, contact customer service with the check number and amount. They can trace the check and confirm whether it was received and processed. If the check was lost in the mail, you may need to stop payment on the original check and send a new one.
If you were charged a late fee but believe you paid on time, contact customer service with proof of your payment (a confirmation number from online payment, a bank statement showing the withdrawal, or a cancelled check). Piedmont can review the timing and may reverse the fee if the payment arrived before the deadline.
Frequently Asked Questions
Can I pay my Piedmont bill with a credit card online?
Yes, Piedmont accepts credit card payments online and by phone. A processing fee usually applies when you pay by credit card, and the fee amount will show before you confirm the payment. If you want to avoid the fee, you can pay by bank account instead.
What happens if I miss a payment?
A late fee is added to your next bill, and the late payment may be reported to credit bureaus. If the bill remains unpaid, Piedmont can disconnect your service after a certain number of days (the exact timeline depends on your state). Contact customer service before the due date if you think you will miss a payment.
How long does it take for a mailed check to be processed?
Mailed checks typically take five to seven business days to arrive and be posted to your account. Mail your payment at least one week before the due date to make sure it arrives on time. If your due date is sooner, pay online or by phone instead.
Can I change my automatic payment date?
Yes, you can change the date anytime through your online account or by calling customer service. The new date usually takes effect within one to two billing cycles. Make sure you choose a date when you know funds will be in your account.
Is there a way to pay without creating an online account?
Yes. You can pay by phone by calling the number on your bill and speaking with a representative, or you can mail a check to the address on your bill. Both methods work without an online account, though online and automatic payment are faster and more convenient.