UGI accepts payments through its website, by phone, automatic bank draft, mail, and in person at payment centers
UGI Corporation serves natural gas and electric customers across Pennsylvania, Ohio, and Maryland. The fastest way to pay is through your UGI online account — you can set it up in minutes and see your balance immediately. If you prefer not to use the website, you have four other straightforward options, each with its own timing and requirements.
Your bill will show a due date, usually 20 to 25 days from the bill date. Paying by the due date keeps your account current and avoids late fees. If you are short on time, phone and online payments post the same day. Mail and in-person payments take longer, so plan accordingly if your due date is approaching.
Key Takeaways
- Online payment through your UGI account is the fastest method and lets you see your balance and payment history anytime.
- Automatic bank draft removes the need to remember to pay each month and typically posts within one business day.
- Phone payments are processed the same day but require you to have your account number and bank details ready.
- Mail and in-person payments take five to ten business days to post, so send them well before your due date to avoid late fees.
- Late fees apply if payment is not received by the due date shown on your bill, regardless of when you sent it.
Paying online through your UGI account
Go to ugi.com and click "Pay My Bill" or "Login" at the top of the page. If you do not have an account yet, select "Create Account" and enter your account number (found on your bill), email, and a password. UGI will send a verification code to your email — enter it to complete setup.
Once logged in, your current balance appears on the dashboard. Click "Make a Payment" and enter the amount you want to pay. You can pay the full balance, the minimum due, or any amount in between. Choose your payment method: debit card, credit card, or bank account. Bank account payments are free; card payments may include a small fee depending on the card type.
Select your payment date. Same-day posting is available if you pay before 5 p.m. Eastern time on a business day. If you pay after 5 p.m. or on a weekend, the payment posts the next business day. You will receive a confirmation number immediately — save or print it for your records.
Setting up automatic monthly payments
Automatic bank draft (also called autopay) withdraws your bill amount from your bank account on a date you choose each month. This removes the risk of forgetting to pay and keeps your account current automatically. To set it up, log into your UGI account, go to "Billing & Payment," and select "Enroll in AutoPay."
Enter your bank account number and routing number. You can choose to pay the full bill amount or a fixed dollar amount each month. Select the day of the month you want the payment to come out — most customers choose a date shortly after payday. The draft typically posts within one business day.
You can change or cancel autopay anytime through your account. If your bill amount varies significantly month to month (which is common for heating customers in winter), you may want to review the amount quarterly and adjust it to match your actual usage.
Paying by phone
Call UGI's automated payment line at 1-800-UGI-BILL (1-800-864-2455). Have your account number and bank account or debit card information ready. The system will confirm your account, ask for the payment amount, and process the transaction immediately.
Payments made before 5 p.m. Eastern time on a business day post the same day. Payments made after 5 p.m. or on weekends post the next business day. You will receive a confirmation number at the end of the call — write it down or take a screenshot.
If you prefer to speak with a representative, you can also call customer service at the same number and ask to make a payment. A representative can answer questions about your bill or account while processing your payment, though this may take longer than the automated system.
Mailing a check or money order
Write your account number on the check or money order. Include the payment stub from your bill if possible — it has your account number printed on it and helps UGI match the payment to your account quickly. Mail to the address shown on your bill under "Make Checks Payable To."
UGI's mailing address varies by region. Your bill shows the correct address for your location. Mail typically takes five to ten business days to arrive and be processed. If your due date is fewer than ten days away, mailing a check is risky — use online or phone payment instead.
Keep a copy of the check or a photo of the front and back for your records. If you need proof of payment, you can check your account online after the payment posts, or contact customer service with your check number.
Paying in person at a UGI office or authorized location
UGI operates payment centers in Pennsylvania, Ohio, and Maryland. You can pay with cash, check, debit card, or credit card at these locations. Find the nearest office by visiting ugi.com, clicking "Contact Us," and selecting your state and county.
Bring your bill or account number and your payment. In-person payments typically post within one to three business days. Hours vary by location, so check the website or call ahead before visiting. This option works well if you prefer to handle payment face-to-face or need to pay with cash.
Understanding late fees and account holds
Your bill shows a due date. If payment is not received by that date, UGI charges a late fee. The fee amount depends on your bill size and state regulations — check your bill or account for the specific amount. Late fees are added to your next bill.
If your account falls significantly behind, UGI may place a hold on your service or issue a disconnection notice. The notice will specify how many days you have to pay before service stops. If you cannot pay the full amount, contact UGI customer service immediately — they may discuss a payment plan or direct you to hardship programs in your area.
Payments are credited in the order received. If you make multiple payments in one month, each one is applied to your account separately. Your online account shows the payment history and current balance after each transaction posts.
Frequently Asked Questions
Can I pay my UGI bill with a credit card online?
Yes, UGI accepts credit and debit cards through its website. Credit card payments may include a processing fee — the website will show the fee amount before you confirm. Bank account payments are free and are the lowest-cost option if you have that information available.
What happens if I pay after the due date?
A late fee is added to your account. The amount varies by state and bill size. If you are more than a few days late, contact UGI to ask about payment plans before your account is flagged for disconnection.
How do I know if my payment went through?
Online and phone payments show a confirmation number immediately. Check your UGI account online within one business day — your balance should reflect the payment. Mail and in-person payments take longer; check your account five to ten business days after sending or paying.
Can I set up autopay for a different amount each month?
Autopay withdraws a fixed amount you choose. If your bill varies significantly, you can set autopay for a lower amount and make extra payments manually in high-usage months, or adjust the autopay amount quarterly through your account.
What if I need to dispute a charge on my bill?
Contact UGI customer service before paying if you believe a charge is wrong. They can review your account and explain the charges. Paying the bill does not prevent you from disputing it later, but contacting them first may resolve the issue faster.