The main ways to pay UGI
UGI Utilities offers several payment methods, and the fastest route depends on whether you want to pay right now or set up automatic payments. You can pay online through your account, by phone, by mail, or in person at a payment location. The company also accepts automatic bank transfers and credit card payments, though credit cards typically carry a processing fee.
Online payment through UGI's website or mobile app is the quickest option if you have your account number and a checking or savings account ready. Phone payment takes about 10 minutes and connects you to a representative who can answer questions while you pay. Mail and in-person payments take longer but work if you prefer not to use digital methods.
Key Takeaways
- UGI's website and mobile app let you pay immediately with a bank account, and you can see your payment post within one business day.
- Automatic payments through your bank account cost nothing and remove the risk of forgetting a due date.
- Phone payments are available seven days a week, and a representative can help you understand charges on your bill while you pay.
- Payment locations and mail payments work but take longer, so use them only if online or phone payment is not an option for you.
- Credit card payments are accepted but usually include a fee that makes them more expensive than bank account payments.
Paying online or through the UGI mobile app
Log into your UGI account on the company's website or download the UGI mobile app to your phone. You will need your account number, which appears on your bill, and a valid checking or savings account. Enter the amount you want to pay, confirm the due date, and authorize the transaction. The payment typically posts to your account within one business day.
Online payment is free when you use a bank account. If you choose to pay with a credit or debit card through the website, UGI charges a processing fee that varies depending on the card type and the payment processor. Check the fee amount before you confirm the payment, because it will be added to your bill.
Setting up automatic payments to avoid missed due dates
Automatic payments deduct money from your bank account on a date you choose, usually around the due date on your bill. You set this up once through your UGI account online or by calling customer service, and the payment repeats every month until you cancel it. Automatic payments cost nothing and remove the risk of a late fee if you forget to pay.
You can change the payment amount or pause automatic payments at any time through your online account. If your bill varies month to month, you can set the automatic payment to cover your average bill, then pay any difference manually when the actual bill arrives. This approach keeps you from overpaying in low-usage months.
Paying by phone with a UGI representative
Call UGI's payment line at the number on your bill to pay over the phone. A representative will ask for your account number and the amount you want to pay, then process the payment using your bank account or card. Phone payments are available seven days a week, and the representative can answer questions about charges on your bill while you pay.
Phone payment is free when you use a bank account. Credit card payments over the phone also carry a processing fee. Have your account number and payment method ready before you call to speed up the process.
Mailing a check or money order
Write a check or money order for the amount due and mail it to the address shown on your bill. Include your account number on the check so the payment reaches the correct account. Mail payments take seven to ten business days to post, so send your payment well before the due date to avoid a late fee.
Keep a copy of your check or the money order receipt for your records. If you are concerned about whether your payment arrived, you can log into your online account a few days after mailing to confirm the payment posted.
Paying in person at a UGI location or authorized retailer
Some UGI service areas have payment locations where you can pay cash, check, or money order in person. These locations vary by region, so check the UGI website or call customer service to find one near you. In-person payments typically post to your account within one business day.
Payment locations and hours differ by area. Call ahead to confirm the location is open and to ask whether you need to bring anything besides your payment method. Some authorized retailers that accept UGI payments may charge a small fee, so ask before you pay.
Understanding payment fees and what they cover
Bank account payments through the website, app, phone, or automatic payment are free. Credit card and debit card payments carry a fee that UGI or its payment processor charges. The fee amount depends on the card type and is shown to you before you confirm the payment.
The fee covers the cost of processing the card transaction and goes to the payment processor, not to UGI. If you want to avoid the fee, use a bank account instead. Some people choose to pay with a card only when they need to build credit card rewards, and they accept the fee as the cost of earning those rewards.
What to do if you cannot pay your full bill by the due date
Contact UGI customer service before your bill is due to discuss payment options. The company may offer a payment plan that lets you pay part of the bill now and the rest over the next few months. Late fees apply if you do not pay by the due date, so reaching out early gives you more options.
If you are struggling with energy costs, ask about UGI's assistance programs. Some programs help low-income households pay bills or reduce energy use. Customer service can tell you whether you may be able to use these programs and how to learn more.
Frequently Asked Questions
How long does it take for an online payment to show up on my bill?
Online payments typically post within one business day. If you pay on a Friday evening, the payment may not show until Monday. Check your account online to confirm the payment posted before you make another payment.
Can I pay my UGI bill with a credit card without paying a fee?
No. Credit card payments always include a processing fee. Bank account payments through the website, app, phone, or automatic payment do not charge a fee, so use those methods if you want to avoid the extra cost.
What happens if I miss the due date?
A late fee is added to your next bill. If you miss a payment by more than a certain number of days, UGI may disconnect your service. Contact customer service immediately if you miss a due date to discuss a payment plan or other options.
Can I set up automatic payments for a different amount each month?
No. Automatic payments deduct the same amount every month. If your bill varies, set the automatic payment to cover your average bill and pay any difference manually when the actual bill arrives.
Is it safe to pay my UGI bill online?
Yes. UGI's website and mobile app use encryption to protect your account information and payment details. Never share your account number or password with anyone, and always log in through the official UGI website or app, not through a link in an email.