Log in to your UGI account at ugi.com
Go to ugi.com and look for the "Login" or "My Account" button, usually in the top right corner of the homepage. Click it to reach the login page. You will need your account number (found on your bill) and the password you created when you first set up your online account.
If you do not have an online account yet, you can create one on the same login page by selecting "Register" or "Create Account". You will need your account number and the zip code associated with your service address. UGI will send a confirmation email to verify your identity before your account goes live.
If you forget your password, click "Forgot Password" on the login page. UGI will send you a link to reset it. Check your email (including spam folders) within a few minutes. The reset link usually works for 24 hours.
Key Takeaways
- Your account number appears on your UGI bill and is required to log in or create a new online account.
- Once logged in, you can pay your bill immediately using a bank account, debit card, or credit card from the "Pay Bill" section.
- UGI charges a fee for credit card payments but not for bank account or debit card payments, so choose your payment method carefully.
- You can set up automatic monthly payments so your bill is paid on the same day each month without logging in again.
- If you cannot log in after trying the password reset, call UGI customer service at 1-800-276-2722 to verify your identity and regain access.
Pay your bill after logging in
Once you are logged in, look for a "Pay My Bill" or "Make a Payment" button on your account dashboard. Click it to see your current balance and due date. You will be asked to enter the amount you want to pay — you can pay the full balance, a partial amount, or a different amount if you choose.
Select your payment method. UGI accepts bank account transfers (ACH), debit cards, and credit cards. Bank account and debit card payments are free. Credit card payments include a fee that UGI will show you before you confirm the payment. Choose the payment method that costs you the least.
Enter the payment details, review the amount and due date one more time, and click "Confirm" or "Submit Payment". You will see a confirmation number on screen and receive an email receipt. The payment usually posts to your account within one to two business days for bank transfers, and the same day for card payments.
Set up automatic payments to avoid late bills
Automatic payments mean your bill is paid on the same day each month without you having to log in. From your account dashboard, look for "Autopay", "Automatic Payment", or "Recurring Payment" settings. Click to set it up.
Choose the day of the month you want the payment to come out — many people pick the day after they get paid or the day after their paycheck hits their bank account. Select whether you want to pay the full bill amount or a fixed dollar amount each month. Choose your payment method (bank account or debit card are free; credit card has a fee).
Review the setup one more time and confirm. You will receive an email confirming that autopay is active. You can change or cancel autopay anytime by logging back in and adjusting the settings. Even with autopay on, you should still check your bill each month to make sure the amount is correct.
What to do if you cannot pay the full amount right now
If you cannot pay your full bill by the due date, log in and pay whatever you can. A partial payment stops your account from falling further behind and shows UGI that you are working on it. Late fees and service disconnection happen only after a bill goes unpaid for a set number of days — usually 30 to 60 days depending on your location.
After you make a partial payment, contact UGI customer service at 1-800-276-2722 to ask about a payment plan or budget billing. Payment plans let you spread what you owe over several months. Budget billing averages your annual costs and charges you the same amount each month, which can make bills more predictable. Both options require a phone call to set up.
If you are struggling with energy costs, ask UGI about low-income assistance programs or LIHEAP (Low Income Home Energy Assistance Program). These are run by your state or county, not by UGI, but UGI customer service can tell you how to reach them in your area.
Understand the fees and payment timing
UGI does not charge a fee for payments made by bank account (ACH) or debit card. Credit card payments include a processing fee — the exact amount depends on which card you use and is shown to you before you confirm the payment. If you pay by phone or in person at a UGI office, there may be different fees; check ugi.com or call 1-800-276-2722 for current rates.
Bank account and debit card payments usually post within one to two business days. Credit card payments post the same day. If you are paying close to your due date, use a credit card or call UGI to make a same-day payment over the phone to avoid a late fee. Payments made after 5 p.m. Eastern Time may not post until the next business day.
Troubleshoot login and payment problems
If you see an error message when you try to log in, first check that you are using the correct account number (not your service address or meter number). Account numbers are usually 10 to 12 digits and appear at the top of your bill. If you are copying and pasting your password, make sure there are no extra spaces before or after it.
If a payment fails, the most common reasons are an expired card, insufficient funds in your bank account, or a mismatch between the address on file and the address you entered. Check your card expiration date and bank balance, then try again. If the problem continues, call UGI at 1-800-276-2722 and ask them to process the payment over the phone.
If you see a message that your account is locked, it usually means someone tried to log in with the wrong password too many times. Wait 15 to 30 minutes and try again, or use the "Forgot Password" link to reset it. If you still cannot access your account after that, call customer service to verify your identity and unlock it manually.
Frequently Asked Questions
Can I pay my UGI bill without creating an online account?
Yes. You can pay by phone at 1-800-276-2722, by mail by sending a check to the address on your bill, or in person at a UGI payment office. Online payment is fastest and free (for bank account or debit card), but not required.
What happens if I pay late?
A late fee is added after your bill is unpaid for a set number of days — usually 30 to 60 days depending on your state. Service disconnection can happen 30 to 60 days after that. If you are behind, contact UGI immediately to set up a payment plan or ask about assistance programs.
Can I change my payment due date?
You can choose the day your automatic payment comes out each month. For one-time payments, the due date is set by UGI and shown on your bill, but you can pay early anytime without penalty. Call 1-800-276-2722 if you want to change your regular billing cycle.
Is it safe to pay my bill online?
UGI uses encryption and security measures to protect your payment information. Never share your password, and always log in through ugi.com directly — do not click links in emails claiming to be from UGI, as those are often phishing attempts.
What if I overpay my bill?
The overpayment becomes a credit on your account and is applied to your next bill. If you want a refund instead, call UGI customer service and ask them to process it. Refunds usually take one to two weeks to appear in your bank account.