UGI's online payment portal lets you pay your gas or electric bill from your computer or phone without calling or mailing a check.
UGI Utilities serves customers across Pennsylvania and parts of Maryland. You can pay online through their website, set up automatic payments, or use a third-party payment service. The process takes a few minutes, and you'll get a confirmation number right away.
You'll need your UGI account number (on your bill) and a bank account or debit card. There's no fee to pay from your checking account directly, though paying by credit card typically costs extra.
Key Takeaways
- Log into your UGI account at ugi.com or use the UGI mobile app to pay online without a fee when you pay from a bank account.
- You can set up automatic payments so your bill is paid on the same day each month, and you can change or cancel anytime.
- Paying by credit or debit card costs a processing fee, usually 2 to 3 percent of your bill amount.
- If you don't have an online account yet, you'll need your account number and the zip code associated with your service address to register.
- Payment confirmation appears immediately after you submit, and the money typically reaches UGI within one business day.
Setting up your UGI online account
Go to ugi.com and click the login area. If you don't have an account, select the option to register. You'll need your UGI account number (printed on your bill), your service address zip code, and an email address. UGI will send you a confirmation email with a link to finish setup.
Create a password that's at least eight characters long and includes a number or symbol. Write it down somewhere safe. Once you've confirmed your email, you can log in and see your current balance, past bills, and payment history.
How to make a one-time payment online
Log into your UGI account and look for "Make a Payment" or "Pay Now." Enter the amount you want to pay—you can pay the full balance, a partial amount, or a set dollar figure. Select your payment method: bank account (no fee) or debit/credit card (processing fee applies).
If you choose bank account, enter your routing number and account number. You'll see these on the bottom left of any check. Double-check both numbers before submitting. If you use a card, enter the card number, expiration date, and CVV. After you submit, you'll see a confirmation number on screen. Write it down or take a screenshot.
The payment usually posts to your account within one business day. During weekends or holidays, it may take longer. You can check the status by logging back in and viewing your payment history.
Setting up automatic payments
Automatic payments mean your bill is paid the same way on the same day each month, so you never have to remember. Log in, find "Automatic Payments" or "Recurring Payments," and choose the day you want the payment to happen. Most people pick a day shortly after they get paid or after their bill arrives.
You can set it to pay your full balance each month or a fixed amount. If you choose a fixed amount, you'll still get a bill for the full balance, and you'll need to pay any remaining amount separately. You can change the payment date, amount, or payment method anytime by logging back in. To stop automatic payments, go to the same section and select "Cancel."
Understanding payment fees and methods
Paying from your bank account (checking or savings) has no fee. This is the cheapest way to pay online. You'll need your routing number and account number, both found on the bottom of your checks.
Paying by debit card or credit card costs a processing fee. The fee varies but is typically 2 to 3 percent of the amount you're paying. For example, a $100 payment might cost $2 to $3 extra. Some people use a credit card to earn rewards points, but only if the rewards value is higher than the fee you'll pay.
You can also pay by phone at 1-800-UGI-UTIL (1-800-884-8835) without a fee if you pay from your bank account. Phone payments take the same amount of time to process as online payments.
What to do if your payment doesn't go through
If your payment is rejected, you'll usually see an error message right away. Common reasons include a wrong routing or account number, insufficient funds, or a mismatch between the name on your bank account and the name on your UGI account. Check all the information and try again.
If the problem persists, contact UGI customer service at 1-800-884-8835. Have your account number and the confirmation number (if you got one) ready. They can tell you why the payment failed and help you find another way to pay. If you're behind on your bill and having trouble paying, ask about budget billing or hardship programs.
Using the UGI mobile app
The UGI mobile app works the same way as the website. Download it from the Apple App Store or Google Play, log in with the same username and password you use on ugi.com, and select "Pay Now." The app shows your balance, past bills, and usage information in the same place.
Some people find the app easier to use on a phone because the buttons are larger and the layout is simpler. You can also get push notifications when your bill is ready or when a payment posts. The app is free to download and use.
Frequently Asked Questions
Is there a fee to pay my UGI bill online?
No fee if you pay from your bank account. Credit or debit card payments cost 2 to 3 percent of the amount you're paying. Phone payments from a bank account are also free.
How long does it take for my payment to show up?
Most payments post within one business day. Payments made on weekends or holidays may take longer. You can check the status anytime by logging into your account and viewing your payment history.
Can I pay someone else's UGI bill online?
You can pay a bill if you have the account number and the account is in your name or you're an authorized user. If the account belongs to someone else, you'll need to contact UGI to arrange payment or ask them to add you as an authorized payer.
What happens if I set up automatic payments and then move?
Your automatic payments will continue until you cancel them or your account closes. When you move, contact UGI to close your old account and open a new one at your new address. Set up automatic payments again at the new address if you want them to continue.
Can I pay my bill early?
Yes. You can pay anytime through the online portal, the app, or by phone. Paying early doesn't hurt your account and can help you stay ahead if you know money will be tight later.