How to access your UGI bill pay account
To log in to UGI's bill pay system, go to ugi.com and look for the "Pay My Bill" or "Login" button, usually in the top right corner of the homepage. You will need your account number (found on your paper bill) and a password. If you do not have an online account yet, you can create one by selecting "Register" or "New User" and entering your account number, service address, and last name as they appear on your bill.
Once you are logged in, you can view your current balance, see your billing history, set up automatic payments, and pay your bill immediately. The login page is the same whether you have electric, natural gas, or both services with UGI — your account number covers all of them.
If you forget your password, select "Forgot Password" on the login page. UGI will send a reset link to the email address on file. If you do not remember your email or cannot access it, you may need to call UGI's customer service line to verify your identity before resetting your password.
Key Takeaways
- Visit ugi.com and use your account number and password to log in to bill pay.
- If you do not have an online account, you can register using your account number, service address, and last name from your bill.
- Once logged in, you can view your balance, pay immediately, or set up automatic monthly payments.
- Use the "Forgot Password" link if you need to reset your login credentials, or call customer service if you cannot access your registered email.
What you can do once you are logged in
The UGI bill pay portal shows you your current balance and the due date for your next payment. You can pay your bill in full, make a partial payment, or schedule a payment for a future date. Payments made online typically post within one to two business days, though payments scheduled for a specific future date will process on that date.
You can also view your billing history going back several months, which is useful if you want to compare your usage or charges from one season to another. The portal displays your meter readings and usage amounts, so you can see whether your bill went up because you used more energy or because rates changed.
Another feature is the ability to set up automatic recurring payments. This means UGI will charge your bank account or credit card on the same day each month, so you do not have to log in and pay manually. You can change or cancel automatic payments at any time through your account settings.
Payment methods and timing
UGI accepts payments by bank account (ACH transfer), debit card, and credit card. Bank account payments are usually free, while debit and credit card payments may carry a small fee — the system will show you the fee amount before you confirm the payment. If you choose to pay by mail, you can still use the online portal to see your balance and due date, but the check must arrive by the due date to avoid a late payment.
If you pay online, the payment posts within one to two business days. If you schedule a payment for a future date, it will process on that date. Keep in mind that weekend and holiday delays can affect when the payment actually clears, so if your due date falls on a weekend, pay a day or two early to be safe.
Troubleshooting login problems
If you enter your account number and password but the system says they are incorrect, double-check that you are using your account number (not your meter number or service address) and that you have not accidentally turned on Caps Lock. Account numbers are typically 10 to 12 digits and appear at the top of your paper bill.
If you still cannot log in after checking your credentials, your account may not be set up for online access yet. This can happen if your account is very new, if there is a billing issue, or if you recently moved. Call UGI customer service to confirm your account is active and to request online access if needed.
If you are logged in but the page is loading slowly or showing an error, try clearing your browser's cache and cookies, then logging in again. If the problem continues, try a different browser or device. UGI's website is maintained regularly, but occasional outages do happen — if the entire site is down, you can still call to pay by phone.
Setting up automatic payments to avoid missed due dates
Automatic payments remove the risk of forgetting to pay your bill. Once you set up recurring payments in your account, UGI will charge your bank account or card on the same day each month. You choose the amount and the payment date, and you can change either one at any time.
To set up automatic payments, log in, go to your account settings or billing preferences, and select "Automatic Payments" or "Recurring Payments." Enter your bank account or card details, choose the amount and date, and confirm. You will receive a confirmation email, and the first payment will process on the date you selected.
If you want to pause automatic payments temporarily — for example, if you are disputing a charge or waiting for a billing adjustment — you can suspend them through your account without canceling them entirely. This is faster than canceling and re-registering later.
What to do if you cannot pay your full bill
If you cannot pay your full balance by the due date, you have a few options. You can log in and make a partial payment to reduce what you owe and show UGI that you are working on it. You can also call UGI to ask about a payment plan or extension, which may prevent a late fee or service interruption while you catch up.
Some customers are also may be able to access for bill assistance programs through UGI or local community organizations. These programs are separate from the online bill pay system, but UGI's customer service team can tell you whether you meet the income or hardship requirements and how to start the process.
Frequently Asked Questions
Is it safe to pay my UGI bill online?
UGI's website uses encryption to protect your account number, password, and payment information. Do not share your login credentials with anyone, and always log out when you are finished. If you see any unauthorized charges on your account, contact UGI immediately.
Can I pay someone else's UGI bill using their account number?
You can make a one-time payment toward any UGI account if you have the account number, but you cannot log into someone else's account. If you want to set up automatic payments for another person's account, they will need to authorize you first, usually by calling UGI customer service to add you as an authorized user.
What happens if I pay online but my payment does not show up?
Payments typically post within one to two business days. Check your confirmation email for a reference number, then log back in to see if the payment appears in your transaction history. If more than two business days have passed and the payment is still missing, call UGI with your confirmation number so they can trace it.
Can I change my automatic payment date if it falls on a day I do not have money?
Yes. Log in to your account, go to automatic payments, and select a different date that works better for your budget. You can change the date as often as you need, though UGI may require a few days' notice before the next scheduled payment.
What if I move and need to update my address on my UGI account?
You can update your service address through your online account settings, but you will also need to contact UGI directly to close your old account and open a new one at your new address. Call customer service with your account number and new address so they can process the move and ensure your bill goes to the right place.