UGI's online bill pay system lets you make one-time payments or set up automatic recurring payments from your bank account or debit card
UGI Utilities operates the bill pay portal at ugi.com. You can log into your account there to pay your electric or natural gas bill immediately, schedule a payment for a future date, or arrange automatic payments that happen on the same day each month. The system accepts bank transfers and debit cards; credit cards are not accepted.
You do not need to create a separate online account to pay once — you can make a single payment using just your account number and ZIP code. But if you want to set up recurring payments or check your balance between bills, you will need to register for an online account first.
Payment typically posts to your account within one business day if you pay before 5 p.m. Eastern Time on a business day. Payments made after 5 p.m. or on weekends and holidays post the next business day.
Key Takeaways
- You can pay a single bill without logging in by entering your account number and ZIP code at ugi.com.
- To set up automatic monthly payments or view your account history, you must create a free online account first.
- UGI accepts bank account transfers and debit cards, but not credit cards, for online payments.
- Payments made before 5 p.m. Eastern Time on a business day post within one business day; weekend and after-hours payments post the next business day.
- You can schedule a payment up to 30 days in advance if you want to pay on a specific future date.
How to make a one-time payment without logging in
Go to ugi.com and look for the "Pay My Bill" button on the homepage. Click it and select your state (Pennsylvania, Ohio, or Maryland, depending on which UGI company serves you). You will be asked for your account number, ZIP code, and the amount you want to pay.
Next, enter your payment method. Choose either a bank account (you will need your routing number and account number) or a debit card (Visa, Mastercard, or Discover). You will also enter the date you want the payment to post. If you want it to go through today, select today's date; if you want to schedule it for later, you can choose any date up to 30 days ahead.
Review the payment details and confirm. You will receive a confirmation number on screen and by email. Keep this number in case you need to track the payment later.
Creating an online account for recurring payments and account management
To set up automatic monthly payments or check your bill and usage history between billing cycles, create a free account at ugi.com. Click "Register" or "Create Account" and enter your account number, email address, and a password you choose.
UGI will send a verification email to the address you provide. Click the link in that email to confirm your account. Once verified, you can log in anytime to view your current balance, payment history, and usage details.
After you log in, go to "Billing & Payments" or "Payment Options" (the exact label varies by state) and select "Set Up Auto Pay" or "Automatic Payments." Choose your payment method (bank account or debit card) and the day of the month you want the payment to come out. The system will deduct your full bill amount automatically each month on that date.
Scheduling a payment for a specific future date
If you do not want automatic payments but need to pay on a particular day, you can schedule a single payment in advance. Whether you are logged in or paying as a guest, select the date you want the payment to post when you reach the payment date screen. UGI allows you to schedule up to 30 days ahead.
This is useful if you know your paycheck arrives on a certain date or if you want to coordinate the payment with other bills. The payment will not post until the date you select, so your money stays in your account until then.
Keep in mind that if you schedule a payment close to your due date and something goes wrong (for example, your bank declines the transaction), there may not be time to fix it before you are considered late. If you are cutting it close, consider paying a few days earlier than necessary.
What to do if your payment is declined or fails
If your bank or card issuer declines your payment, UGI will send you an email with the reason — usually insufficient funds, an expired card, or a mismatch between the name on your account and the name on your payment method. Check the email for details about what went wrong.
Try the payment again with corrected information. If you used a debit card, make sure the name on the card matches the name on your UGI account exactly. If you used a bank account, confirm that you entered the routing number and account number correctly. If the problem persists, contact UGI customer service at the number on your bill.
If your payment fails and your bill is now past due, UGI may charge a late fee or suspend service. Call customer service right away to explain what happened and ask whether they can waive the late fee or give you a few extra days to pay.
Changing or canceling automatic payments
Log into your UGI account and go to "Billing & Payments" or "Payment Options." Find the automatic payment you set up and select "Edit" or "Manage." From there you can change the payment amount, the date it comes out each month, or the bank account or card you use.
To stop automatic payments entirely, select "Cancel Auto Pay" or "Remove Auto Pay" from the same menu. You will receive a confirmation email. After you cancel, you will need to pay your bills manually each month or set up a new automatic payment schedule.
If you cancel automatic payments close to your billing cycle, make sure you have another way to pay before your due date. UGI does not automatically switch you back to paper bills or any other payment method — you are simply responsible for paying on your own.
Troubleshooting login and account access issues
If you forget your password, click "Forgot Password" on the UGI login page. Enter your email address and UGI will send you a link to reset it. Check your spam folder if you do not see the email within a few minutes.
If you do not remember your email address or cannot access the email account you used to register, call UGI customer service. They can verify your identity using your account number and other information and help you regain access or create a new account.
If the website is slow or you cannot log in at all, try a different web browser or clear your browser's cache and cookies. If the problem continues, UGI may be performing maintenance — check their website for any posted alerts, or call customer service to confirm the system is working.
Frequently Asked Questions
Can I pay my UGI bill over the phone instead of online?
Yes. Call the customer service number on your bill to pay by phone. A representative will take your payment information and process the payment immediately. Phone payments are subject to the same posting timeline as online payments — one business day if you call before 5 p.m. Eastern Time on a business day.
Does UGI charge a fee for online bill pay?
No. UGI does not charge a fee for paying online through their website using a bank account or debit card. Some third-party bill pay services may charge a fee, but the official UGI portal is free.
What happens if I set up automatic payments but then move or close my bank account?
Log into your account and update your payment method before your next billing cycle. If you do not update it and UGI tries to charge a closed account or wrong account, the payment will fail and you will receive a notice. Update your information immediately and pay the bill manually to avoid a late fee.
Can I see my payment history online?
Yes. Log into your account and go to "Payment History" or "Billing History." You will see a list of all payments you have made, the dates they posted, and the amounts. This is useful for confirming a payment went through or for your records.
Is it safe to enter my bank account number on the UGI website?
UGI uses encryption to protect your financial information when you enter it on their website. The connection is secure. However, never share your login credentials with anyone, and always make sure you are on the official ugi.com domain before entering sensitive information.