How to pay your UGI gas bill

UGI offers four main ways to pay: online through your account portal, by automatic bank draft, by phone, or by mail. The fastest and most convenient method is online payment through UGI's website or mobile app, where you can pay immediately without waiting for processing time. If you prefer not to manage payments yourself, you can set up automatic payments to come out of your bank account on a date you choose each month.

Each payment method has different timing and requirements. Online and phone payments typically post within one business day. Mail payments take 7 to 10 business days to reach UGI's processing center, so you need to send them well before your due date to avoid late fees. Automatic bank draft is the most reliable way to never miss a payment, since the money leaves your account on the same day each month.

Key Takeaways

  • Online payment through UGI's website or app is the fastest method and posts within one business day.
  • Automatic bank draft removes the need to remember to pay each month and is the most common way UGI customers avoid late fees.
  • Phone payments work if you do not have internet access, but you will need your account number and a valid payment method ready.
  • Mail payments take 7 to 10 business days, so send them at least two weeks before your due date to avoid being marked late.
  • UGI does not charge a fee for online, automatic, or mail payments, but some third-party payment processors may charge a small fee.

Paying online through your UGI account

Go to UGI's website and log into your account using your username and password. If you do not have an online account yet, you can create one by entering your account number (found on your bill) and other identifying information. Once logged in, look for the "Pay My Bill" or "Make a Payment" button, usually on the account dashboard or in the main menu.

Enter the amount you want to pay — you can pay the full balance, a partial amount, or set up a one-time payment for a future date. Choose your payment method: debit card, credit card, or bank account. UGI does not charge a fee for bank account payments, but credit and debit card payments may include a small processing fee depending on the payment processor. Review the payment details and confirm. Your payment will post within one business day.

Setting up automatic payments from your bank account

Automatic bank draft is the most hands-off payment method. Log into your UGI account online and navigate to the "Billing" or "Payment Options" section. Select "Enroll in AutoPay" or "Set Up Automatic Payments." You will need to provide your bank account number and routing number, which you can find on a blank check or by logging into your bank's website.

Choose the day of the month you want the payment to come out — most customers pick a date shortly after they receive their paycheck. UGI will deduct your current bill amount automatically each month. If your bill varies (which it does for gas, since usage changes with the season), the amount withdrawn will change each month to match your actual bill. You can change or cancel automatic payments anytime through your online account.

Paying by phone

Call UGI's customer service line at 1-800-UGI-UTIL (1-800-884-8835) to pay by phone. Have your account number ready, along with the payment method you want to use — a debit card, credit card, or bank account information. A representative will walk you through the payment and confirm the amount and date.

Phone payments are useful if you do not have internet access or prefer to speak with someone. However, they take longer than online payments because you have to wait for a representative to become available. There is no fee for paying by phone, but the same card processing fees may apply if you use a credit or debit card instead of a bank account.

Paying by mail

Write a check or money order for the amount shown on your bill. Do not send cash. Include your account number on the check or money order — write it in the memo line. Place the check in an envelope with the payment stub from your bill (the bottom portion of your bill statement).

Mail it to the address printed on your bill — this address changes depending on which UGI subsidiary serves your area, so always use the address on your current statement. Send it at least two weeks before your due date to account for mail delivery time. UGI's processing center typically receives mail within 7 to 10 business days. Payments received after your due date will be marked late and may result in a late fee, even if you mailed the check on time.

What to do if you cannot pay your full bill

If you are struggling to pay your gas bill, contact UGI before your due date. UGI offers a budget billing program that spreads your annual gas costs evenly across 12 months, which can make bills more predictable and easier to manage. You can also ask about a payment plan that lets you pay part of your bill now and the rest over several months.

UGI also participates in the Low Income Home Energy Assistance Program (LIHEAP) in Pennsylvania and other states where it operates. This program may help cover part or all of your bill if your household income falls below a certain level. Contact your local community action agency or call 2-1-1 to learn whether you are in an area served by LIHEAP and how to apply.

Avoiding late fees and service interruption

Your due date appears on your bill statement. If payment is not received by that date, UGI will charge a late fee — typically a percentage of your bill amount. More importantly, if your account falls 30 days past due, UGI may shut off your gas service. Once service is disconnected, you will need to pay the full past-due balance plus a reconnection fee to restore gas.

The easiest way to avoid this is automatic bank draft, which removes the risk of forgetting to pay. If you pay by mail, send your check at least two weeks early. If you pay online or by phone, do it a few days before your due date to account for any delays. If you do miss a payment, contact UGI immediately — they may be willing to work with you on a payment arrangement before they disconnect service.

Frequently Asked Questions

Can I pay my UGI bill with a credit card online?

Yes, UGI accepts credit and debit cards for online payments through their website. However, a small processing fee (usually 2 to 3 percent) may be added to your payment when you use a credit card. Paying from a bank account directly has no fee.

How long does it take for an online payment to show up on my account?

Online payments typically post within one business day. If you pay on a weekend or holiday, it may take until the next business day. You will receive a confirmation number immediately after you submit the payment.

What happens if I set up automatic payments but my bill is wrong?

Contact UGI to dispute the bill before the automatic payment date. You can temporarily pause automatic payments while the dispute is being resolved. Once the bill is corrected, you can resume automatic payments or adjust the amount.

Can I pay my UGI bill at a store or payment center?

UGI does not operate payment centers, but some third-party bill payment services and convenience stores accept UGI payments. Check UGI's website for a list of authorized payment locations in your area. These payments may take longer to process and may include a fee.

What should I do if my payment was lost in the mail?

Contact UGI customer service with the date and amount of the check you mailed. They can search their records to see if the payment was received. If it was not, you may need to stop payment on the original check and submit a new payment to avoid a late fee.