UGI's online payment portal is the fastest way to pay, and you can set it up in minutes without calling customer service
UGI Utilities operates the payment website at www.ugi.com/pay-bill. You log in with your account number and either a password you create or through single sign-on if you have a UGI online account. Once logged in, you can pay immediately using a bank account, debit card, or credit card. The payment posts within one to two business days for bank transfers and instantly for card payments, though the money may not leave your account right away depending on your bank.
If you do not have an online account yet, you can create one at www.ugi.com before heading to the payment page. You will need your account number, which appears on your bill or in any UGI correspondence. Creating an account takes about five minutes and lets you view your bill history, set up automatic payments, and check your balance anytime.
UGI accepts payments 24 hours a day through the website. There is no fee to pay by bank account transfer, but credit and debit card payments carry a processing fee that UGI discloses before you confirm the transaction. If you want to avoid the fee, use your checking or savings account instead.
Key Takeaways
- You can pay at www.ugi.com/pay-bill using your account number and a password, with no fee if you pay from a bank account.
- Credit and debit card payments charge a processing fee that appears on screen before you complete the transaction.
- Payments by bank transfer post within one to two business days; card payments are instant but may take longer to clear your account.
- You can set up automatic recurring payments through your online account so you never miss a due date.
- If you cannot pay online, you can mail a check to the address on your bill or call UGI's payment line for phone payment options.
Setting up automatic payments to avoid late fees
Once you have logged into your UGI account, look for the "Autopay" or "Automatic Payment" section. You choose the payment method (bank account or card), the amount (your full bill or a fixed dollar amount), and the date each month when the payment should process. UGI typically offers payment dates between the 1st and the 28th of the month.
Automatic payments remove the risk of forgetting a due date. If your bill amount changes month to month because your usage varies, you can set the autopay to match your full bill automatically, or you can choose a fixed amount and pay any difference manually. You can pause or cancel autopay anytime through your account settings.
If you set autopay for a bank account, make sure you have enough funds on the scheduled date. If the payment fails due to insufficient funds, UGI will attempt to reprocess it, but a failed payment may trigger a late fee. Check your account a few days before the autopay date if your balance is tight.
Paying by mail or phone if you do not use the website
Your bill includes a mailing address and a payment stub. Write your account number on the check or money order, include the stub, and mail it to the address shown. Mail payments typically take five to seven business days to reach UGI and post to your account, so send your payment at least a week before the due date to avoid a late fee.
You can also pay by phone by calling the number on your bill. A representative will take your payment information over the phone. Phone payments by bank account are free; card payments carry the same processing fee as online card payments. Have your account number and payment method ready when you call.
If you are experiencing hardship and cannot pay your full bill, ask the representative about UGI's hardship programs or payment plans. These vary by state and by your income, but many allow you to spread arrears over several months or receive bill assistance.
What to do if your payment does not post or you see an error
Check your account online within two business days of making a payment. Your balance should reflect the payment, and you should see a confirmation number or receipt. If the payment does not appear, log in to your bank or card account to confirm the money left your account. Sometimes a payment clears your bank but takes longer to post to UGI's system.
If more than two business days have passed and the payment still does not show on your UGI account, contact UGI customer service with your confirmation number or receipt. Have your account number and the payment date ready. UGI can trace the payment and correct any posting errors.
If you were charged a processing fee you did not expect, review the fee disclosure you saw before confirming the payment. If you paid by card and did not see a fee warning, contact UGI to report it. If you paid by bank account and were charged a fee, that fee came from your bank, not UGI, and you should contact your bank.
Understanding your due date and late payment consequences
Your bill shows a due date, usually 20 to 25 days after the bill date. Payment is considered on time if it posts to your account by that date. For online and phone payments, this means the transaction must be submitted by the due date; for mail payments, the postmark date is what matters, not the arrival date. Mail your check at least a week early to be safe.
If your payment does not post by the due date, UGI will assess a late fee. The amount varies by state and by your utility type (electric, gas, or water). Late fees typically range from a flat dollar amount to a percentage of your bill, but check your bill or contact UGI for the exact fee in your area.
A late payment may also result in a service disconnection notice if you fall significantly behind. UGI must provide notice before disconnecting service, and the notice period varies by state. If you receive a disconnection notice, contact UGI immediately to discuss a payment plan or hardship program.
Frequently Asked Questions
Is there a fee to pay my UGI bill online?
No fee applies if you pay from a bank account. Credit and debit card payments charge a processing fee that UGI shows you before you confirm the transaction. The fee amount depends on your payment method and is typically 2 to 3 percent of your bill.
How long does it take for my online payment to show up?
Bank account payments post within one to two business days. Card payments are processed instantly but may take longer to clear your bank account. If you are paying close to your due date, use a card to ensure the payment posts on time.
Can I pay someone else's UGI bill if I have their account number?
Yes, you can pay another person's bill at www.ugi.com/pay-bill by entering their account number. You do not need to be the account holder. However, if you want to set up autopay or view the account online, you will need the account holder's password or authorization to create a separate login.
What happens if I pay too much?
If your payment exceeds what you owe, UGI will credit the overpayment to your next bill. You can request a refund of the overage by contacting customer service, though some states allow UGI to hold the credit for future use instead.
Can I change my payment due date?
You cannot change the due date on your bill itself, but you can choose when your autopay processes each month. If you need a different arrangement, contact UGI customer service to discuss a payment plan or hardship program that may allow a modified schedule.